Tony was my sales manager and he was a great help! Super accommodating and open to listening, but also very patient with the given circumstances. He is very good at interpersonal skills and has a great profession going! He's the best
Good experience with everything and everyone. I would gladly recommend this place to others. Good experience with finance and sales person. Great dealership for everyone
"my best customer service in the USA"
I just like to say, thanks for the treatment and the service so effective. They have a great team with a lot of skill and something that we customers love, (retailer about what you buy). Thanks Anthony and the toyota team.
"New Highlander "
Made a task no one likes go pretty easy. Very patient with all our questions. Very knowledgeable about all the options in our new vehicle
"Great car buying experience start to finish!"
Herb Chambers said they would meet or beat the best offer I received. I went in expecting that to be a hassle but was very pleasantly surprised! I worked with Tony Moreta and he was wonderful! He was mindful of my time and willing to work through the numbers without the nonsense I’ve experienced at other dealerships. He was never the least bit condescending or patronizing, which is a refreshing experience being a woman shopping for a car. The entire negotiation process was quick and painless. I bought the car I wanted, at the price I wanted with the interest rate I wanted. It was a great experience start to finish and I will gladly send family and friends to Herb Chambers and specifically to Tony Moreta!
"An exceptional experience!"
Found the exact car that I wanted and drove it home the same day. Got into a new lease and the service both in Sales and in Finance was fantastic! Thank you Antony Moreta and Shawn Merrill!
"Competent & attentive staff, some confusion overall"
Before going to the dealership I did research on Consumer Reports and gave name and telephone. Got contacted by three dealerships but the one that seemed most interested was Auburn. When I arrived I was confused because they have construction going on, was not sure they were open, but they are (around to the left, like the sign says). Glad I followed the sign!
When I entered the building I was immediately greeted and from that moment on taken care of by Jose Moreta and Tomi Tsitsos, who managed my car buying experience. Jose was new, but made sure to respond to all questions I had, and would always get back to me with an answer. If not satisfied he would chase down the answer. Very attentive, responsive, and super polite.
Tomi was the manager. He gave me a fair deal (probably not the best price I could get but I felt it was fair). He also agreed to help my wife by offering her an upgrade on her non-heated seats at his cost when we explained that another dealer had tried to charge us a high amount for the upgrade. His price was MUCH lower, which was quite decent of him and we really appreciated that.
The buying experience was fairly streamlined, and when the car came in without one option that I thought was included, the dealer took care of that, arranging to add the option, but I did have to pay a little more (make sure you understand what options the car has before you sign).
Everyone at the dealership (From Andi Xhacka in Finance who was patient and took time to explain everything, to Moses Cardona-Ortiz, who explained every feature, to Jose and Tomi) was attentive, polite, helpful and made an effort to go above and beyond. It was probably the best car buying experience I've had, even if it was a bit confused and disorganized at times (car wasn't ready fully the day I came to pick it up and it took a couple of trips to the dealer to get everything ironed out).
Overall, great job ... thanks team!
"We had a great experience buying an Avalon from them!"
I would recommend Toyota of Auburn! I recently bought a new Avalon from them and I felt I was treated fairly all through the transaction. They offered me a competitive price and showed respect for my time through the complete transaction.
I first dealt with Daniel Bortolussi on the phone and he made sure that everything he discussed with me on the phone was communicated to his team. When I visited the dealership in-person later Mr. Bortolussi met us and then had Anotny Moreta, Shawn Merrick, and his team helped us complete the rest of the transaction. They got us the trim and color combination at the price we had discussed on the phone, and made the transaction smooth. Overall, we had a great experience buying a car from them!
Thank you, Mr. Bortolussi, Anotny, and Shawn!
Tony delivered an outstanding service and guided me through the sales process without any pressure.
Thank You! I would highly recommend this dealership to others!