I had a great experience buying a new car. I was able to see all the options and everyone was very patient while I decided what to do.
"Great customer service!"
This is the fourth Subaru Forrester that I have gotten at Heritage Subaru. Whether purchasing a vehicle or coming in for maintenance you will always be treated with top notch customer service. I would highly recommend using Heritage Subaru!
It was a pleasure working with May Kay. Good awareness of our expectations. Bill Middelton very helpful with followup work. ARRIELLA VERY PATIENT AND THOROUGH.
"professional,excellent product knowledge"
- Tiguan 2018
excellent customer service, great team to work with. Very nice facilities......looking forward to a long and strong customer relationship. Mei Kei made the difference in our decision.
"Great car buying experience"
- T Roys
Great experience at heritage purchasing my new Subaru. All the employees were helpful and knowledgeable. I would definitely come back to heritage Subaru. I was referred here by a friend, and I would definitely recommend it to others.
"Buy Your new Subaru from Bill Harris!"
- Kyle Caldwell
I had an amazing experience working with the team at Heritage Subaru in Owings Mills. From the first moment William (Bill) Harris took care of me. Answering every question and making sure all my needs and concerns were addressed to my satisfaction before, during, and after the car buying process. At every opportunity going beyond expectation, making the entire experience easy and a joy. He was an amazing liaison between me and entire staff from the hand off to the finance manager, Josh Jones (Again, Amazing), to Jason Vanish who was phenomenal at taking care of me while getting my remote start installed, and even your wonderful Technology Specialist Ariella Brant, who did a great job showing me the little things I would have never known about my car and even promised to follow up with me regarding a question I asked that was a little outside her realm. That's the kinds of things I really appreciate. When someone says "I don't know, but I'll find out for you" that's someone who takes ownership of an issue and I really respect that. Bill did the same thing for me regarding my Android Auto (a feature I had been waiting two years to be released). He found a resolution to my connection problem and stopped by to see me to share the solution on his way into work. You don't get that kind of service from other places. For that reason, even though I have two other Subaru dealerships closer to me, I will be driving the extra 20 mins (in my sexy new 2018 Legacy) to see Bill and the team at Heritage Subaru for all my future service and car buying needs! Thanks again!
"Mei Kei review"
Mei Kei was full of information, knowledge and NO pressure! She was very polite to my many friends who accompanied me and their questions. give her a 10!!
"I came away very satisfied"
I was very pleasantly surprised by the car buying experience with Santos at Heritage Subaru Owings Mills. I typically dread this process, but came away satisfied and happy. I felt very confident that Santos was only interested in getting my wife and I what we wanted and needed. The other staff was also very friendly, fast, and helpful.