"My experience with just another salesmen"
6/7/2018 I took my vehicle in for service. Love the service department. My wife and I decided to walk around and look at the new vehicles (Traverses). We found one and decided to take a harder look. That’s when I met Chip. Nice enough guy at first. Started talking just a few numbers and he asked me what I would pay for this vehicle if I had cash. I told him and he said, “Nope, won’t do it.” I handed him the key and said, “Well, I might as well not test drive it then.” Chip walked away. I was only $2900 off the asking price. There wasn’t any negotiation with this individual and it was certainly just another frustrating encounter with a “salesman”. I suggest you deal with another individual when looking for a new vehicle. However, I dealt with Art Speth in the service department and he was awesome. Thanks Art for being professional and respectful.
"My family has purchased numerous vehicles from Sapaugh...."
My family has purchased numerous vehicles from Sapaugh. Personally, we Never would go anywhere else. The past 20 years, Sapaugh is our favorite & only dealership we work with. Their staff is Awesome. I've been hooked on Sapaugh since our first visit.
"I had a (reduced power to engine) error on my 2010..."
- josh gorza
I had a (reduced power to engine) error on my 2010 Terrain. I called Dave Sinclair (as i bought it through them) and they never got back to me. Earlier in the year i had taken my Terrain to Sapaugh for an oil change and thought it was a pleasant experience. I thought id take my chances again and see if they could help me with my issue. I have to say from the moment i walked in i felt like everything was going to be ok. Fortunately for me the issue was covered by warranty. Even if it wasnt, my experience here has made me a 100% loyal customer. On one visit. I am in the customer service industry and i must say what they do here really is awesome.
When my service consultant Art Speth called to let me know my terrain was ready for pickup, he also told me the fuel light came on, so maybe expect a gas stop on my way home. Wow, i bet 99% of places out there dont put that level of service into their customers. Sure thats a little thing, but to me thats that little extra i dont get anywhere else.