"Service to fix oil leak and 150000 mi inspection"
I brought my car in to fix an oil leak and perform a 150000 mi inspection. I felt the quality of service was exceptional. However, the total price to fix my oil leak and perform my inspection was quite high ($800). That was kind of a tough pill to swallow.
"Top notch service "
- ERNEST J DUARTE
Peter has always provided me with great service. He is very knowledgeable, respectful, and friendly. He has went above and beyond to help me in my selection of parts and accessories. It is always a pleasure to speak with him. Definitely a asset to Infiniti.
- ROMAN SAVCIUC
Ashley is the best!
Ashley definitely needs a raise in a salary!
Ashley is outstanding performance server and everything regarding related to the job, is amazing the best, wonderful person...
Ashley has the best positive attitude I ever met in costumer service business!
Ashley is the best!
"Brake service on FX 35"
The service was fast fair and I felt the dealer ship had my best interest in mind. Ashley was great to work with and informed me about the recall for my vehicle. I was happy with my appointment as well.
"check up and tire rotation. "
The service was excellent and everyone that helped us was great. The time that it took to service the car was very nice and quick . The atmosphere is very friendly and accommodating.
"Dependable, friendly, professional, great customer service "
Ashley gave precise estimate of work and delivered completion of work as promised. She recommended needed repair and did not push for unnecessary work items. My vehicle needed an extended time for 100k maintenance and other repairs and Ashley accommodated me by providing a stylish loaner. Even if it takes me 30 miles from Folsom, I will definitely go back to Infiniti of Elk Grove for all my vehicle's maintenance and repair.
This dealership made me feel more comfortable than anywhere else. Working with Todd Ritter and GM Anthony triggs was outstanding. They made it so easy for me. No pressure from them what so ever. It felt like that family run dealership that will always take care of their people. Thanks again to Elk Grove Infiniti for an outstanding job
"Service technician was super!"
I chose this dealership because their service reviews were very good and better than some other Infiniti Dealerships. They did not let me down. The service technician, Jack, was great to work with. He went over everything in detail and his follow up was excellent. He made sure that any issues covered under warranty were not charged to me. I will definitely take my car here for future service needs.
"Purchase of new car and servicing of my car(s)"
- Mr. & Mrs. E. Bailey
The staff is wonderful, professional, friendly, and will work with your needs. Will and Todd were wonderful, professional, patient and dilligent in meeting our requests. I give kudos to them!! The service dept is awesome as well. My husband and I AND my daughter have now purchased 2 cars from this dealership.
"Excellent Customer Service"
I've always loved "my" dealership, but particularly today I felt like part of the "family"! When I pulled up, I was immediately greeted by Mariama, who always refers to me by "Mrs. Bolar"! She had a smile on her face, as usual, and said that she would send Ashley to me in the waiting area. I am usually working on the days that I come, so as I headed into the reception area and was again greeted by one of the parts guys (cannot remember his name)...again by my first name...wow! How did he know my name?! I didn't think he remembered me because I don't usually deal with Parts. The receptionist greeted me as well with a friendly hi and it made me feel very welcomed! As always, Victor, the Service Manager, is very attentive and has an incredible staff. Ashley is just about perfect, and always takes care of me! Thank you Infiniti staff for being incredibly wonderful. My next car will be an Infiniti, just because of the employees...because a car is just a car, but you can't change people!!