"Brake service on FX 35"
The service was fast fair and I felt the dealer ship had my best interest in mind. Ashley was great to work with and informed me about the recall for my vehicle. I was happy with my appointment as well.
"check up and tire rotation. "
The service was excellent and everyone that helped us was great. The time that it took to service the car was very nice and quick . The atmosphere is very friendly and accommodating.
"Dependable, friendly, professional, great customer service "
Ashley gave precise estimate of work and delivered completion of work as promised. She recommended needed repair and did not push for unnecessary work items. My vehicle needed an extended time for 100k maintenance and other repairs and Ashley accommodated me by providing a stylish loaner. Even if it takes me 30 miles from Folsom, I will definitely go back to Infiniti of Elk Grove for all my vehicle's maintenance and repair.
This dealership made me feel more comfortable than anywhere else. Working with Todd Ritter and GM Anthony triggs was outstanding. They made it so easy for me. No pressure from them what so ever. It felt like that family run dealership that will always take care of their people. Thanks again to Elk Grove Infiniti for an outstanding job
"Service technician was super!"
I chose this dealership because their service reviews were very good and better than some other Infiniti Dealerships. They did not let me down. The service technician, Jack, was great to work with. He went over everything in detail and his follow up was excellent. He made sure that any issues covered under warranty were not charged to me. I will definitely take my car here for future service needs.
"Purchase of new car and servicing of my car(s)"
- Mr. & Mrs. E. Bailey
The staff is wonderful, professional, friendly, and will work with your needs. Will and Todd were wonderful, professional, patient and dilligent in meeting our requests. I give kudos to them!! The service dept is awesome as well. My husband and I AND my daughter have now purchased 2 cars from this dealership.
"Excellent Customer Service"
I've always loved "my" dealership, but particularly today I felt like part of the "family"! When I pulled up, I was immediately greeted by Mariama, who always refers to me by "Mrs. Bolar"! She had a smile on her face, as usual, and said that she would send Ashley to me in the waiting area. I am usually working on the days that I come, so as I headed into the reception area and was again greeted by one of the parts guys (cannot remember his name)...again by my first name...wow! How did he know my name?! I didn't think he remembered me because I don't usually deal with Parts. The receptionist greeted me as well with a friendly hi and it made me feel very welcomed! As always, Victor, the Service Manager, is very attentive and has an incredible staff. Ashley is just about perfect, and always takes care of me! Thank you Infiniti staff for being incredibly wonderful. My next car will be an Infiniti, just because of the employees...because a car is just a car, but you can't change people!!
With the excellent and professional nature of this dealership Anthony took care of me and my wife with two m37's. We owed on both of them and Anthony work his magic. We are now proud owners of these vehicles. Thank you so much for everything
When I bring my car in to be serviced Ashley is competent and very friendly. Everyone I came into contact with was very helpful and nice. Would recommend this dealership to my friends. Thank you again Infinity of Elk Grove.
"Stressful but satisfying "
We went into the dealership after using a car buying service through USAA. We scheduled an appointment and thought we had reserved the car we wanted. We decided to go in the night before our morning appointment and drive the car. We fell In love and as we were about to get the paperwork together we were notified that the car was being sold. I was super sad. One of the sales managers, Wilton, had assured me he was going to try his best to find me a replica. He was instantly on the computer trying to find out new car. After days of searching he was not able to find the car we initially wanted, but remained kind and professional. Our salesman Todd was awesome! He is the main reason we decided to stick with Infiniti of Elk Grove. We found a vehicle that wasn't exactly what we were looking for, but It had most of the options we wanted. There were a couple of things that need to be fixed on the car, but we are scheduled for those next week. We were able to negotiate a fair price. After that everything was smooth sailing. Finance was a calm experience and we didn't feel pressured at all. If everything gets repaired as promised I would definitely recommend this dealership. In fact we are planing to come back after the beginning of the year for second family car.