Ewald Chrysler Jeep Dodge Ram of Oconomowoc

Bought 2 cars from Mike Danning. What a guy! I'll be back for sure. for sure. More

Worst buying experience ever. Buyer beware. Ram certified preowned truck, that looking at the requirements from Ram never should have passed the inspection. Surface scratches all over the place, ye certified preowned truck, that looking at the requirements from Ram never should have passed the inspection. Surface scratches all over the place, yea I bought It knowing they would buff out but this is a requirement of Ram Certified. During the signing portion of the buying process they were going over the add on options, warranties etc and while I was debating and the finance guy said I’ll have them throw on the interior coating as they will be at that portion now. Well it was made to sound like they were throwing it in for free. I thanked him and purchased 2 other things. Upon looking later at my purchase agreement there was the $400 charge for the interior coating. Again my own fault for not reading every line. But some shady sales tactics. I get the vehicle home and realize the next day that they had 3 stone chips covered up by the used car sticker on the front window. Ram Certified? 🤔I talked to the salesman the next day and said he would have it taken care of and they would be calling me to set to it. After several promises and no returned calls I paid out of pocket to have it repaired. I was told they would send out a check for payment to me. I still have yet to get payment. Awful service, constant lies. I purchased the vehicle July 5 and it’s not August 12th with no payment. Talked to the sales manager yesterday and was promised first thing today he would look into it. Emailed him at noon, no response. Called him at 4pm no answer. Called GM no answer. Avoid this place. More

DO NOT GO HERE. Worst service I have ever received in my life. Buyers beware. If you purchase they offer a warranty that states that you have to use a certified Chrysler dealership for all your work and m life. Buyers beware. If you purchase they offer a warranty that states that you have to use a certified Chrysler dealership for all your work and maintenance done on your vehicle. I purchased mine in 2008 and have used many different Chrysler dealerships in the country and this is the only one that is completely inadequate. I love my Jeep so much but will no longer be purchasing from Chrysler because I can not deal with the incompetence of this place. Long review and details below! I have a life time extended warranty on my jeep. I have had many issues with this dealerships service. From them not turning the warning lights off after servicing, to simply not "finding" the problem with my roof leaking. However, being that this is the closest Chrysler to me I had no choice but to keep bringing my jeep back for service. On January 27th I left my car for the day because I was experiencing low tire pressure warnings with brand new tires on. I told them MULTIPLE times that I believed it was due to the sensors. When they called they told me that three of my tires needed to be resealed and it would cost me roughly $40.00 per tire. I explained that they were just purchased from silver lake tire auto next door and that I would bring it back to them. So the following day I left my car again with Silver Lake and they informed me that it was the sensors that needed to be replaced. They did a very detailed review and listed pictures for me to see as well. When I called back Chrysler they were very unapologetic. Really didn't seem to care at all that they misdiagnosed and wasted my time for two days without a car. February 4th I brought my car back and they told me that I did need to replace sensors and that it was covered under my warranty but they did not have them back in stock. February 8th they installed the new sensors. It was below zero outside and I had to bring my four children with my husband and I so that he could drop me off and I could drive my jeep home. However, when I got into my vehicle it said my back tire was 0 and to check tpm. I went back into the dealership almost in tears with frustration. The sales manager on duty (maybe Justin? ) asked me what I would like him to do about it. He said that he did not have a loaner for me and there was no way I would be leaving my car again. I told him that during this whole ordeal no one would call me back. I asked for managers I got Voice Mails. I asked for calls back I got NOTHING. The only way I got a call back originally was because I did the online chat. He assured me that I would get a call the next day. The next day I did receive another unapologetic phone call asking me to bring my car back. Having already gone so many days without my car I told them I would not bring my car back until they had a loaner for me. Jim Stabl (my service advisor) told me it would be a few days and he would call me when something came available. That was February 9th. It is now MARCH 11th. No one has called me. I am done with this dealership. I will now travel over an hour for all my service needs rather than bring my car here every again. I will be contacting Chrysler and rating them everywhere I can. More

I had a bad feeling walking in the door, should've just went somewhere else. It was nothing but games! I was ready to buy a newer used Jeep and although I don't mind paying a price, I'm not willing to over went somewhere else. It was nothing but games! I was ready to buy a newer used Jeep and although I don't mind paying a price, I'm not willing to overpay because he didn't know what he was selling. Unprofessional! When I called him out on it he even laughed about it. My family and I have purchased all of our vehicles from the Ewald dealerships, I guess its time for a change. More

Thrilled with the sleuthing of Maureen Richardson to alert me to a slightly used car that was available. Add that to the efficiency of Michael Danning to help process my purchase, and Kyle Burg to alert me to a slightly used car that was available. Add that to the efficiency of Michael Danning to help process my purchase, and Kyle Burg to expedite my car loan, I left a happy driver (with a new to me car)! Rosemary Norton More