"Desired outcome is customer satisfaction "
Called to check on the car I wanted to test drive when Ashley told me there was a traffic jam outside and it would not be a good idea at that time, concern for the livelihood of another is pretty important in my book.. Traveled up later that evening and went on a test drive with Ian who was a informative, positive gentleman, addressing the particulars I wanted in a vehicle. I decided to put a deposit on the car and got into a conversation with Nick who was also a positive nice guy. I wanted the car that night, feeling like it was too late telling Dennis I'd be back in a few days, however he was willing to stay just for me. I decided to take off work the following day and met Nori an awesome woman who really helped carry me through the rest of the process in addition to test driving a newer model that caught my interest. The main priority was my well being I did not feel like a number or just a sale it was nice. While in the process Meir (mayor) breezed through with an upbeat energy that brought some laughs. I bought the newer used model camry and am completely satisfied.
"Friendly, appreciative, no nonsense"
Friendly atmosphere ; managers and sales associates very appreciative. Straight forward, no nonsense sales process. They made the buying experience easy. I would certainly buy from Ian again.
Justin Raymond and the team at DCH Freehold Toyota were not only professional and fair but also made you feel like family!! They took their time to really make sure we got what we wanted no matter how long it took with no frustration. The DCH Toyota team are truely family and it shows in how they treat their customers!!! Thank you 😊
"Nothing but good things to say about my purchase experience."
I would recommend to anyone to purchase a car from freehold toyota.they helping me out with a horrible sale from another dealer.they gave me an honest price over the phone on 2 cars.they were quick and had me out the door with to cars with thousands of savings.they made the other dealer look silly.thank you for your honest staff.we will be back for many more vehicles.
"Worth the drive out there"
This is an actual 5 star review of a car dealer from a real person who has lived in NYC for decades. I traded in a leased car and purchased a new car and even interacted with the service staff (I had my oil changed while they appraised the car as I was unsure if I would purchase). I highly recommend this dealership on all fronts. The dealership has a large inventory (it’s not fair to the city dealers to compare) which means you are likely to find what you want online and there’s motivation to trade. I came with financing lower than what was advertised and they beat the terms I had. Everyone is nice- no theatrics. I worked with Ashley (internet sales), Nori Wilhelm (sales) and Paul Lahey (closing).
Just bought my 4th car from DCH Freehold Toyota and this experience was by far the best. Although they didn't have the car I wanted in the color I desired, they went out of their way to locate one in another state and get it for me. The process couldn't have been easier, the salesman even picked me up at my house to take me to the dealership when my car was ready. I would highly recommend this dealership.
"Bought a 2018 in an afternoon"
Yesterday we bought a new Rav 4 at DCH Toyota. From the moment we registered online in the AM we received whiteglove treatment. We live in Union county and have dealers closer to us but we knew we would receive good treatment at DCH toyota since we bought our first hybrid Camry over 11 years ago from them. We were not disappointed. The process of purchasing a new Rav 4 at DCH went smoothly and efficiently. We know we will go back when we replace our 2007 hybrid.
- Donna Pellone
My Husband and I leased a toyota highlander SE plus. We dealt with Justin, who by the way was an absolute professional. Justin and his Manager John made this a very good experience. I would recommend Justin and DCH freehold Toyota to a anyone
"Drive a thousand miles for a Prime !!!"
The sales group were very friendly and made the purchase and price well worth the drive. Best car buying experience that I have had ever.
Other Employees Tagged:
"Easy to talk to"
My entire experience with DCH was a pleasure and they spent a lot of time with 2 senior citizens to explain all the new tech in our Prius Rime Plug in