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Austin Osabuohien
Austin Osabuohien at Family Hyundai
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Austin Osabuohien

Sales Professional

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.6
128 Reviews
4.6

128 Reviews

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128 Reviews of Austin Osabuohien

April 11, 2024

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Everyone is always nice and attentive to my needs. The dealership is comfortable and friendly. More

by EARLNWILLIAMSJR
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Recommend Dealer
Yes
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Apr 12, 2024

Family Hyundai responded

William, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 09, 2024

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Brought it my car with an engine problem. Few days later my car has had so many issues that I cant begin to describe. More

by BMPALUKO
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Recommend Dealer
No
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Mar 13, 2024

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 28, 2024

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After being quoted a price $9 K above what I expected at another dealership I went to Family Hyundai and, in less than 10 minutes had a fair quote. One hour later I was driving home. The employees all see More

by Jim02
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Robbie Watson, Cole Nicholson

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Feb 28, 2024

Family Hyundai responded

Thank you, Jim, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 12, 2024

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Price was fair. Austin was great. It seemed to us that the employees are happy. More

by JimL
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Robbie Watson

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Feb 12, 2024

Family Hyundai responded

Jim, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 09, 2024

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I cut a deal in 5 minutes. I did my research I knew what was fair They nailed it Our salesman was great More

by JimL
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Recommend Dealer
Yes
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Feb 09, 2024

Family Hyundai responded

Thank you, Jim! Here at Family Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

December 16, 2023

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My salesman lied to me and my family. I also had to wait longer to actually have my car in good condition than originally told because it needed to get fixed but nobody told us it would t More

by AJF
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Recommend Dealer
No
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Dec 20, 2023

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 09, 2023

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Austin was friendly, but lied to us about 2 significant things during the purchase process. He lied about the cost of the vehicle during the negotiations when he said add-ons increased the cost making it m More

by Skyeyes
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Purchase Time
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Recommend Dealer
No
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Dec 13, 2023

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Dec 13, 2023

Skyeyes responded

I have provided my name and contact information. I am looking forward to hearing what you have to say that can turn around what occurred.

Dec 13, 2023

Family Hyundai responded

Larry, I hope the conversation we had today will clear up the issues that you had questions about regarding your vehicle purchase. As I stated on the phone call earlier, please do not hesitate to reach out if there is anything else that I can provide for you and your daughter. We really do appreciate your business and hope you have a great holiday season. Sincerely, Graham Watson

Dec 13, 2023

Skyeyes responded

After speaking with GM Graham, I feel better about some aspects of my transaction. There were in fact some after market add-ons that the dealership was given after the fact to add to the vehicle which was additional to the sticker price. So buyer be sure to ask about the real final cost early, because it can be higher than the sticker. Also, when it comes to cash incentives, be advised that Hyundai only issues the cash incentives to people that pay higher finance rates, usually people with average to bad credit. If you have excellent or good credit you can qualify for low financing but do not expect to qualify for any cash incentives. That includes college grad, military, rebates, etc…, none of these are available unless you pay an interest rate that will cost you way more than the actually cash incentive. This is a Hyundai issue and is very misleading, but not a problem with this particular dealership. Lastly, I am still not happy with being mislead about the time it would take to repair a small door ding, but at least the GM understood my displeasure with that issue. I would advise any would be buyer to thoroughly inspect your vehicle before signing, which I did, and then unlike me do not purchase a vehicle with any issues unless you’re prepared to deal with a likely longer than expected repair process. I do appreciate Graham reaching out to me to listen to my concerns.

November 10, 2023

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Austin is a very good salesman. He listens and doesn't pressure you. Good man More

by MOONBEAM2905
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Lupo

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Nov 11, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Austin had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

October 17, 2023

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Had to take car back for minor scratches Austin ,Cristal & manager were very friendly & helpful More

by raulg71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, Al Pellizzeri, Maverick Watson , Cristal Durán

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Oct 17, 2023

Family Hyundai responded

Congratulations on your new vehicle! We are so glad that Cristal, Austin, and our team had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

August 24, 2023

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Good price and excelente service. I am recommend this place, sellers are professional and patients. More

by JAKY2287
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Recommend Dealer
Yes
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Aug 24, 2023

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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