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Lexus of Fremont

Fremont, CA

4.7
496 Reviews

5600 Cushing Parkway

Fremont, CA

94538

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496 Reviews of Lexus of Fremont

April 16, 2024

The moment I walked into the dealership Fredy H. Was very attentive, knowledgeable, and went above and beyond to ensure I got the perfect vehicle for my needs. His professionalism and knowledge of v More

by marcela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fredy Herrera , Jimmy Wong, Eric Wong
Apr 16, 2024 -

Lexus of Fremont responded

Marcela, it's great to know that Fredy was able to provide you with the attentive and knowledgeable service we strive for at Lexus of Fremont. We're delighted you found the perfect vehicle without feeling pressured. Enjoy your new ride!

April 16, 2024

They do a good job and on time, also I like the the free cy More

by Sc_pasion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vener Padilla
Apr 16, 2024 -

Lexus of Fremont responded

This is what we love to hear! Thank you for being a Lexus of Fremont customer!

April 16, 2024

I Made an appointment to have my SUV RX350 service and was help by James the service advisor he was very nice when my SUV was inspected was told that need New brakes and was taken promptly as promised tha More

by Fredsalcedojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James,Luong
Apr 16, 2024 -

Lexus of Fremont responded

Fred, we're thrilled to know James and our team at Lexus of Fremont were able to assist with your Lexus RX350's service needs promptly. Thanks for trusting us with your vehicle!

April 15, 2024

Sales department at this dealership is awful. I was at lexus of fremont yesterday looking to sell my car and see what option I have for a new car. After spending more than 45 minutes in their par More

by Higazeen_n
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Amara Ragchaa, Austin Pann, Bennie Carter, Jennifer Haskell, Jim Maroudas, Sonny Alvarez, Eric Wong, Doan Diep, Robert Sun, Mike Cartisano
Apr 16, 2024 -

Lexus of Fremont responded

We're really sorry to read about your experience. It's important for us that every visitor feels welcomed and attended to, so it's disappointing to know we didn't meet those expectations in this case. We would like the opportunity to learn more about what happened and see how we can make things right. If you have a moment, please reach out to our Leadership Team at your earliest convenience. You can also contact me directly at 714 478 1966 or email me at michael.caldwell@swickard.com. Thank you, Mike Caldwell, General Manager

April 15, 2024

Contacted James Luong, Service Department - he was friendly, professional and provided me with excellent service. More

by Jenny Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAMES LUONG
Apr 15, 2024 -

Lexus of Fremont responded

Jenny, we're so glad to know that James provided you with excellent service at Lexus of Fremont. We appreciate your feedback and look forward to assisting you again in the future!

April 15, 2024

Very supportive in service sales and support with people like Jimmy working there for the ladt 20 years More

by Munawwar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Wong
Apr 15, 2024 -

Lexus of Fremont responded

Munawwar, we're glad to know that you had a supportive experience with Jimmy and our team at Lexus of Fremont. Thanks for your kind words!

April 15, 2024

Vivian was very accommodating; pleasant and focused. She asked relevant questions concerning our reasons for our visit and buying a new car. She did a good job in completing our purchase. More

by anac1302
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vivian and her Sales Manager - but forgot his name and the Fiance guy
Apr 15, 2024 -

Lexus of Fremont responded

We're glad to know that Vivian was able to assist you effectively and make your car-buying experience a positive one at Lexus of Fremont. Thanks for the review, we appreciate it!

April 13, 2024

Excellent experience at Lexus of Fremont. Would highly recommend seeking out Conner Pivin. He was a delight to work with. No pressure tactics and was super accommodating even as I kept changi More

by worldofhardeep
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Pivin
Apr 15, 2024 -

Lexus of Fremont responded

We're delighted to know that Conner provided you with an excellent experience at Lexus of Fremont. We appreciate your recommendation and are glad he could help find the perfect car for you!

April 13, 2024

Professional, always pleasant, easy to talk to and work with. My service advisor was out of the office when my service was completed but another advisor stepped in and finished the process with me. More

by jl.rowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anita Armstrong- 5 star, Christina Fulkerson
Apr 15, 2024 -

Lexus of Fremont responded

We're glad to know our team at Lexus of Fremont was able to provide you with a seamless service experience. Thanks for the positive feedback!

April 12, 2024

Michael and Ryan at Lexus Fremont were an exceptional team in facilitating my Lexus ES300h purchase. Michael's expertise and informative approach streamlined the process, making it both smooth and effici More

by Sharlyn Bondoc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael, Ryan
Apr 12, 2024 -

Lexus of Fremont responded

Sharlyn, we're so glad to know that Michael and Ryan made your car-buying experience enjoyable at Lexus of Fremont. We appreciate the recommendation! Enjoy your new Lexus ES300h and welcome to the Swickard family!

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