This is my first time purchasing a Lexus and the experience compared to other dealerships was completely different. Sales teams and finance teams treat you with professionalism and respect. The customer service was incredible. Like they say...you get what you pay for! After this, i'm sold on Lexus!!
"No hassle purchase"
Likely the most hassle-free car purchase I have ever made. Eric Fuller was knowledgeable, professional, personable and attentive. I found the same of Needham and Ava. All of which are a major reason I decided to purchase a Lexus as opposed to other makes/dealerships I shopped with. Would not only recommend Northside Lexus but would point people in the direction of Eric as the salesperson to deal with.
"Great experience Start to Finish!"
- Kreig Scott
Donnie was great from our first text, to our phone calls, and finally in person when we closed the deal. He was fair, honest and professional throughout every step of the process. Hamilton was professional and very efficient in the Finance department and worked us through a thorough process cleanly and with customer focus. Lastly, everyone I interacted with at the dealership from the front desk to Ms. Nguyen helping out on the plates, we were treated exceptionally well and felt like a valued customer. Thank you!
"Fast and Honest with Attention to Details."
My 3rd car purchase with Nick over the last 5 years, and every time is the same awesome service.
You got a question? Nick will get you an answer.
Your are not sure? Nick will take feedback and recommend base on your need.
Nick will work with you to get the car you want.
He will take care of all the little details before you arrive, while you are there, and after you purchase.
Couldn't ask for any more, and will happily recommend others to Nick.
Ava ran though the working of the RX350 and help us understand all the little bits and bops.
Took her time and made sure we had no other questions before letting us go.
All in all, awesome team at Northside from beginning to end.
"I had a hassle free buying experience except for tech suppor"
The support for technology help was poor. Eva was irascible, impatient and haughty. She was not prepared to answer technical questions.She told me that Iam a hard to please customer for asking her relevant questions . She was rolling on with her spill and told me that she wasworking within a time limit. I didn’t know of any time limit since no one had informed me of it. When I asked her what the limit was, she said that it was a one and half hour session. Yet she didn’t have time to answer my questions and left abruptly handing us over to Jarod ten minutes earlier - at 5:20 pm. She promised to send me a file to assist me sync the garage door opener and she hasn’t done so yet.
"Easy fast friendly "
I thought the process was very easy smooth and understandable considering how much is involved they walk you through the process very professionally and friendly .
"Quality of good care. "
Eddie Washington was a five star Salesman. Amy Nguyen was most helpful. We are returning buyers. Marcus was so very nice in the financial department.
"Purchase of 2017 RX350"
Northside had the vehicle I was interested in. Although a purchase was not intended, Northside met our financial goal which included the trade in of a Lexus GS and we made the purchase. All Northside personnel were excellent.
Nick the Greek was great to work with. He is knowledgeable and was very helpful in getting me the car that I wanted. Ava is patient and kind. Highly recommend Northside Lexus!
"Easy purchase of 2019 NX!"
I got exactly the car I wanted! So Easy! Great deal! I got a fair price for my trade in. Salesman was patient and answered my 100 questions. Technology session was so helpful, too.