Barry Chase | Page 18

A pleasure to wait here Laurie was delightful a always, and was able to get my vehicle serviced and me out of there in time for my next meeting. I really enjoy my visits eve Laurie was delightful a always, and was able to get my vehicle serviced and me out of there in time for my next meeting. I really enjoy my visits every 5K miles and the expertise of the staff. The large waiting area is more than comfortable, coffee and bagel delicious (thank you!) , and the other Lexus owners I meet there are invariably great people. More

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Top-notch service experience Usual high quality service delivered in a quick and professional manner. I appreciate Joshua's completing all pre- and post-service interactions in th Usual high quality service delivered in a quick and professional manner. I appreciate Joshua's completing all pre- and post-service interactions in the waiting area since I have mobility difficulties. Thanks for a pleasant service visit. More

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Josh is an excellent service manager. My car maintenance service at this dealership is far superior to any others I have had in the past. All employees involved are most courteous and fri My car maintenance service at this dealership is far superior to any others I have had in the past. All employees involved are most courteous and friendly and prompt. More

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Great service , very thorough in diagnosing the problem with our son's vehicle.We would definitely recommend this dealership to other customers. We don't mind the 4 , very thorough in diagnosing the problem with our son's vehicle.We would definitely recommend this dealership to other customers. We don't mind the 45 minute drive to Bedford because we know that the technicians will diagnose the problem correctly and keep us informed every step of the way, Thank you for being patient in answering all of our questions. Each employee we interacted with seemed happy to be there and demonstrated a willingness to take care of the customer. Thank you!! More

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Excellent service, spacious and comfortable waiting area This was my first experience with the service department and I was very pleased with the friendly and professional staff. Their customer service was i This was my first experience with the service department and I was very pleased with the friendly and professional staff. Their customer service was impeccable and the service was prompt. More

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Great, friendly, fast service! I love my car already so much. I always have a great experience going to the service department. Everyone is very friendly and they take the time to I love my car already so much. I always have a great experience going to the service department. Everyone is very friendly and they take the time to explain what is going to be done and also answer any questions that I need answered. I especially like Barry he's super sweet and friendly. I enjoy going there from getting to have a snack, drink.... to getting your car washed and a surprise of candies when you pay your bill. Hoping to continue to buy another Lexus in the future, such a great vehicle and quality through and through with excellent service to match. Thanks again, Grace Kelley More

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20k service I arrived to the dealership at 6:45 I was promptly greeted by Barry inservice, My Lexus was processed. Barry grabbed the shuttle van and drove me ov I arrived to the dealership at 6:45 I was promptly greeted by Barry inservice, My Lexus was processed. Barry grabbed the shuttle van and drove me over to my appointment. Kelli called me told me my vehicle was ready for pickup so then she dispatched valet to pick me up and my car was ready to go. More

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Excellent, professional welcoming I didn't need much done this time. they didn't try to sell me anything extra. They completed the work in the time that they said they would. I didn't need much done this time. they didn't try to sell me anything extra. They completed the work in the time that they said they would. More

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Inspection sticker I dropped by the Lexus dealer since I was in the neighborhood, hoping I could get an inspection sticker. Joshua took me right in, inspected the vehicl I dropped by the Lexus dealer since I was in the neighborhood, hoping I could get an inspection sticker. Joshua took me right in, inspected the vehicle and gave me the sticker. I thought that was wonderful since I didn't have an appointment. Josh is great, always willing to help More

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Door Guards added I recently leased a 2017 RX 350, and requested that door guards be installed. This was Monday, June 26, and couldn't pick up my car until I returned f I recently leased a 2017 RX 350, and requested that door guards be installed. This was Monday, June 26, and couldn't pick up my car until I returned from a trip on June 28. Barry was the person who checked me in and, as always, was friendly and made sure that the car would be ready upon my return. When I arrived to pick it up, I went straight to the service desk, signed my papers, and was on my way in less than 5 minutes. The IRA Lexus team is terrific. More

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