Becca Scott

Our salesperson, Vanessa Quinones was incredible. She was knowledgeable & helpful throughout the whole purchase process. Vanessa & sales manager, Sam were complete professionals. Both made negotiatio She was knowledgeable & helpful throughout the whole purchase process. Vanessa & sales manager, Sam were complete professionals. Both made negotiations efficient & fair, and we were happy with speed of transaction. Vehicle was prepped and we were able to drive home that day. Had prior financing secured with hometown bank. Rebecca, finance clerk implied we could pay a higher Toyota interest rate since it was only (blank) more dollars -we declined. Rebecca got visibly upset we didn’t buy her additional upsell warranty. She was reluctant to deal with my banker. Questioned his identity because PDF draft instructions weren’t in preferred format. Ultimately Sam, stepped in and handled it. Rebecca might re-learn value of customer service, she almost lost the dealership this sale. However overall, we highly recommend Toyota of Rockwall and their sales staff. More

by jasonlhammonds Verified Customer Verified Customer

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Very clean facility. Everybody very polite. Our salesman very informative about the product and walked us through the complete process. Everybody very polite. Our salesman very informative about the product and walked us through the complete process. More

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The dealership was able to get us the car we wanted without adding on all the extra unnecessary things that we didn’t want. Russ was fantastic at keeping us updated as we waited for our vehicle to arri without adding on all the extra unnecessary things that we didn’t want. Russ was fantastic at keeping us updated as we waited for our vehicle to arrive and giving a complete run down of the car when we got there. The woman who helped us with finance was great. She was not pushy at all and just wanted us to get the best financing deal. Coming from out of town we wanted to make sure the price we were told was the actual out the door price and they were true to their word. This was the easiest buying experience we have ever had. We would definitely buy another vehicle from here. More

by scjeff05 Verified Customer Verified Customer

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I have been coming to this dealership for 5 years now. We love them!!! Bought 2 RAV4s and 2 Tundras. We love them!!! Bought 2 RAV4s and 2 Tundras. More

by lambertc30 Verified Customer Verified Customer

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The entire staff was amazing, and handled everything efficiently to ensure a good sale and have me out in no time. The best experience I’ve had, and now held pushed the standard high. Dontrell was knowl efficiently to ensure a good sale and have me out in no time. The best experience I’ve had, and now held pushed the standard high. Dontrell was knowledgeable, listened, informed me of all options available to best suit my needs and wants. Jason and Rebecca modeled the same traits making my experience truly beyond 5 stars. Highly recommend! Thanks again! More

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we feel SO Blessed to have had “ Jimmy Le” as our “ Salesman!” All of your “Dream TEAM” Agents/ Managers “ Were Terrific! I am SO PROUD Of “My New, “ Forever, New TOYOTA!” we feel” BLESSED ,” to Salesman!” All of your “Dream TEAM” Agents/ Managers “ Were Terrific! I am SO PROUD Of “My New, “ Forever, New TOYOTA!” we feel” BLESSED ,” to have purchased MY New CAR from Your Fine Dealership!” “I intend to “ Spread the WORD” Re All of the ABOVE!” “We’ll see “ Jimmy Le” AT THE TOP!”🤗👍👆🏻 “THANKS, & “GOD BLESS YOu ALL!!”👈 More

by faithfulfaye Verified Customer Verified Customer

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When I noticed something was wrong with our car tire I was so worried it would cost us a fortune. Mick took great care of us and was so honest about what was needed for the vehicles safety vs what just co was so worried it would cost us a fortune. Mick took great care of us and was so honest about what was needed for the vehicles safety vs what just cosmetic and optional. I went in expecting it to have a cracked wheel, bent rim, and need a new tire. However they looked at everything and all I needed was a tire, everything balanced well otherwise. They were flexible with when I could schedule bringing it in and made the whole process a breeze. I used the shuttle service to go to the craft store up the road while my vehicle was worked on and everything worked out great and went very smoothly. Thank you to the best service department in the 75087 / 75032 area! More

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Very profeesional service. Excellent timing.Great customer service.Will continue to be a customer.yes. Excellent timing.Great customer service.Will continue to be a customer.yes. More

by rmoreno0615 Verified Customer Verified Customer

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Everyone is very helpful and friendly , and made the process as painless and easy as possible. process as painless and easy as possible. More

by salomona.mendoza Verified Customer Verified Customer

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I was extremely satisfied with the sales representative (Jacob) professional explanation and his support to make things very clear. (Jacob) professional explanation and his support to make things very clear. More

by fiseha.mar Verified Customer Verified Customer

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