"KAAN WAS A PLEASANT SURPRISE!!"
My Mother was looking for a new car and asked me to shop for her and contact Kaan. I did so and found Kaan to be very soft spoken and not aggressive like a typical car salesperson. When we first met he was knowledgeable but not pushy. He answered all my questions and if he didn't know the answers went to find them. I did have the feeling he might be fairly new, but that wasn't offensive to me. After I left the dealership, he followed up with calls. He was always prompt when returning my calls. My Mom changed her mind several times and he rolled with the punches. When she did decide, he came in on his day off, and sold her her "dream car". (He's a sharp dresser by the way and a real cutie!) They say things & people improve with age and experience, LOOK OUT FOR KAAN, he's in for great things! Thanks Kaan?
"Outstanding in every respect "
- Military Officer & Wife
We were very pleased with the professionalism, courtesy, and extensive product knowledge of Ben Meyer, Dave Skeens and Stacy Kritsas (managers), and Eric Baumann.
The dealership has extensive inventory, and is very price competitive. Service has proven to be both dependable and reasonable.
Becky Stenson (finance) and Heather Moore (reception) made us feel more like family than customers.
We strongly recommend Lexus of Wayzata if you are considering the purchase of a new or used vehicle.
"By far the best dealership I’ve ever worked with."
Every aspect of Lexus of Wayzata exceeds expectations. I’ve purchased over twelve cars from the dealership and wouldn’t buy a car from anywhere else.
"Over-the-top customer service!"
I just leased my second IS300 with help from Jamie Shapiro. He listened to and understood my concerns and worked with his team to ensure that I would be able to get my favorite car again!! Then Danny Hoang showed me all of the new features in my car and made sure that I understood how to use all that I consider to be the most important to me. He also explained that I could come into the Admin department at any time if I needed help with any of the features. Becky Stenson made the lease paperwork a breeze, She explained everything so it was very easy to understand.
I want to mention Eric Baumann as well. Even tho he didn't work with me on this lease, he worked with me on my previous IS300 lease. His explanations of the features of the car is what helped make my decision to lease another IS300 very easy!
I will continue to use Lexus of Wayzata because their customer service is top notch! I have referred friends to the dealership and their experience has been exactly the same as mine. I will continue to refer anyone and will strongly suggest they work with Jamie, Danny & Becky!
"First Class "
Personnel were all professional and approachable. I hadn’t purchased a vehicle in 17 years and was dreading the experience. All for nought; Joe was lots of fun! Also - the Lexus of Wayzata team has been just as attentive post-purchase.
We have always been so satisfied with the sales and service reps. at the Wayzata Lexus dealership. This is our four Lexus - three RXs - and now our first NX. Gerald was wonderful to work with again and Christopher, the tech guy, and Becky S. who did our closing and all the necessary paperwork, were so thorough in their explanations and patient with us when we had to plead ignorance. Thanks once again for such a pleasant buying experience.
"Great service, great experience"
- Troy N.
Lexus of Wayzata gave us a great experience. Gerald Franti did an awesome job. He is knowledgeable, personable, and considerate of the buyer's requirements. Not pushy. Becky Stenson was a joy to work with as well. Overall an unusually pleasant car buying experience.
The entire Lexus Wayzata team is outstanding! Very professional, fair. I purchased a CPO from John Mac, and he is a class act, great negotiator, pressure free, honest guy. I'd certainly recommend John, and the entire Lexus Wayzata team if you are in the market for a Lexus.
"Pleasant and Personable!"
Great customer service! I came in and told them what I was looking for and they found exactly what I wanted. Before I took the car home I had noticed a couple detailing things and they fixed it all before I brought it home! They also talked me through a few features so I knew what to do before I left the lot! I know have exactly what I wanted!
"Outstanding and pressure free"
This is my 5th Lexus and I love the experience and professionalism with Lexus of Wayzata every time. Gerald was knowledgeable, fair, flexible and professional.