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Start your review of Ben Vavra.
Ben Vavra
Ben Vavra at Prestige Imports
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Ben Vavra

Audi Service Manager

Prestige Imports

9201 W Colfax Ave
Lakewood, CO 80215

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2 Reviews of Ben Vavra

August 07, 2019

Dealership Rating
Employee Rating

"Great follow up and got me what I was asking for In a new ca"

- adamnerica

They did a great job all the way around was very knowledgeable and very professional. Lots of follow Up with management and sales and finance to make the deal complete in a timely manner.

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Recommend Dealer
Yes

Other Employees Tagged: Lindsey Jones

May 25, 2018

Dealership Rating
Employee Rating

"Service dept terrible."

- Hotdog

They requilt my engine under warranty and when I got it back CEL light cam up. When I tried to bring it back to fix it, they want $150 diagnostic fee incase it's not something they did. No CEL light before the engine rebuild. Service manager isn't helpful either. Watch for the service "needs" upsells too.

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Recommend Dealer
No

Other Employees Tagged: Corey Robinson

May 25, 2018

Prestige Imports responded

Daryl, we did perform your piston update six months ago, free of charge, under factory warranty, and to all specifications required by Audi. As an Audi Certified facility, our factory trained technicians do excellent work using only Audi OEM parts and with the full support of Audi USA. After learning of your recent Check Engine Light issues, we had you bring in your vehicle so that we could perform a free diagnosis. During that diagnosis we learned that your CEL is throwing the “system too lean” warning. This indicates that the high pressure fuel pump has gone bad. The high pressure fuel pump is in no way related to the prior engine repair. It is a completely different issue, and the fact that it went bad shortly after the engine repair is purely coincidental. As such, this issue is not covered by Audi. You threatened us with bad reviews if we didn't repair your vehicle for free, and now you have followed through on those threats. While that is unfortunate, it is beyond our control and it will not change our position. We simply cannot perform free repairs for every person who threatens us with unfounded negative reviews. Hopefully others reading this response will understand our position.

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