My previous lease was coming to the end, and I contacted my prior sales person, Bernard Betsin, with whom I already leased two prior BMW and had positive experience. We discussed what I had in mind and arranged an appointment. Bernard greeted me right at the door. He already had options hand picked for me. We went over them and I was able to choose the car suited to my needs. Review of credit did not take a long time. Afterwards I signed papers with Nathan, who recently started to work at this BMW. I really like and appreciated his advise and choose Tire Protection and Service Plan ( since I believe from 2017 BMW does not cover maintenance services, and it can become quite pricey).
While waiting for my car to be washed , I saw offered water, coffee, snakes.
In addition I received a cine gift, which included a coffee mug, a cap and a key chain with BMW logo.
Initially I set up my heart on silver color. But my off white color was just perfect.
Overall I was very happy with my experiencing. The process of buying and leasing is not a fast one. But Bernard, Marcus , Nathan ( his name not below, since he is new),Brian, Maricela made it very comfortable by caring and providing good individualized customer service, I would definitely recommend this dealership . And I forgot to mention, I received special discount on price as well.
Thank you and keep up the good work.
"excellent customer service"
great people working at center bmw. I had great experience at center bmw from salesman bernard to sales manager dan plambek and general sales manager marcus adams. I leased four cars with them so far . afshin sooferian
Bernard Betsin is a great salesperson. He is very helpful. I would recommend him to everyone who needs to buy a BMW. I have leased three BMW 328i with him.