Bernie Gonzalez

My vehicle was taking in for squealing brakes. The squealing never stopped and I called back in to get it repaired. i was told to go my nearest GMC service center. I was charged $984 and I should The squealing never stopped and I called back in to get it repaired. i was told to go my nearest GMC service center. I was charged $984 and I should be reimbursed for this expense considering that they couldn’t fix it and it was a none issue. I’ve called and spoke with the Director Bernie Gonzalez about this issue and he was no help and stated that they wouldn’t pay for this, he also stated he would call me back after he got more information. No call back and I’ve also called and left messages with no callback. This is not good customer service and the experience has made Mr loose confidence in the GMC customer service. I should be held responsible for brakes that was sold to me as being good and operable condition. Please reach out to me issue so we can get this resolved. More

by JJRENOSOLUTION Verified Customer Verified Customer

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Great experience with ordering and getting the truck I wanted. Delfino was a great help from start to finish. Thornton Chevrolet has a great team professional . wanted. Delfino was a great help from start to finish. Thornton Chevrolet has a great team professional . More

by FHALL2 Verified Customer Verified Customer

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Sneaky. I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready wh I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready when I returned. I’d been waiting months for it to arrive from the manufacturer and paid down payment based on assurances from the sales person. Then when I got to my laptop at the hotel, discovered the additional charges for theft and supposed paint protection. Then when I get home with the truck the next day, I discovered scratched caused by the dealership’s poor washing of the vehicle. It’d been sitting outside (pictures) so it had dust and pollen on it. Then not properly rinsed before washing and scrubbed debris into the black paint. There was also a deep scratch likely from transport. I paid out of pocket to fix the paint but it could only get 90% fixed due to the deep scratch. I tried to have the paint along with a broken infotainment center immediately fixed at John Thornton as well as Rick Hendrick (which was close by). Neither dealership would cover it or provide a vehicle to me for the days needed to fix the infotainment center. So I had to take it outside GM to get the paint fixed and to Jim Ellis GMC to get the screen replaced. No one from John Thornton would call me back after numerous calls for months. Neither service, nor sales managers would answer or ever respond. More

by Bigcat1 Verified Customer Verified Customer

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I should be excited my C8 that I ordered 14 months ago was delivered 2 weeks later I received a call from Justin Scott saying they miscalculated my payoff and I owed them $460.00, and if I didn't pay it i was delivered 2 weeks later I received a call from Justin Scott saying they miscalculated my payoff and I owed them $460.00, and if I didn't pay it immediately he would call & report the car stolen. Later that day it was found that they owed me money. I went to the dealership to retrieve my money and an apology from Justin. He said ( excuse me for doing my job, I tell everybody the same thing). After reporting this to Dan Ramsdell I asked that something be done about this. Dan said nothing would be done & that I was trying to blackmail them. I spent almost a $100,000 and this is the thanks that I get. I WILL NEVER BUY FROM THIS DEALERSHIP AGAIN IN LIFE. More

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The sales staff is extremely courteous, and the financing was easy. Best dealer ever been to! was easy. Best dealer ever been to! More

by GTaylor Verified Customer Verified Customer

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I love my new car! !! Thanks for the great car buying experience!!Shout out to the finance manager for making explaining the terms and working with my budget! I will sen !! Thanks for the great car buying experience!!Shout out to the finance manager for making explaining the terms and working with my budget! I will send all my relatives to this dealership and I’ll be back when it’s time to trade or upgrade! More

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Very well organized group - and very low pressure and helpful to me in searching other dealerships to find the car I wanted and getting me the best deal. helpful to me in searching other dealerships to find the car I wanted and getting me the best deal. More

by MrsA Verified Customer Verified Customer

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I received a great deal on my vehicle and they treated me very well and my car buying experience was excellent! Molly my salesperson had everything ready for me and waited for me to travel from South Georgia very well and my car buying experience was excellent! Molly my salesperson had everything ready for me and waited for me to travel from South Georgia to complete the purchase. The whole staff was outstanding and I will definitely recommend your dealership to anyone who recognized the dealership badge and tell them about my experience with my purchase. More

by MARCUSMANUEL9 Verified Customer Verified Customer

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I did everything online, and loved it. I had back surgery last October and couldn't go to look a lot of cars, so I did my search online and found the Chevrolet Blazer RS that I wanted even I had back surgery last October and couldn't go to look a lot of cars, so I did my search online and found the Chevrolet Blazer RS that I wanted even it was 200 miles a way from me. And John Thornton delivered it to me with no extra charge. More

by KDHARMON Verified Customer Verified Customer

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I had the confidence to purchase this vehicle out of town based on my experience with the associates I worked with. Super helpful and communicative! based on my experience with the associates I worked with. Super helpful and communicative! More

by MERUSSO Verified Customer Verified Customer

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