Beth Smith | Page 4

My Auto is always friendly and provides quick and efficient services. Appointments are easy to schedule as well. efficient services. Appointments are easy to schedule as well. More

by LITTLE_CJ_1983 Verified Customer Verified Customer

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Our Audi Q7 was in for an oil change. Dropped off at 2:30 for a 3:00 appointment. We finally called around 6:00 to see if our car was finished, and no one answered. We picked it up the Dropped off at 2:30 for a 3:00 appointment. We finally called around 6:00 to see if our car was finished, and no one answered. We picked it up the next day. That’s a ridiculous amount of time for an oil change. The people were rude. I used to think the service there was great, but have been very disappointed the last few times. More

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My car was taken care of immediately at the appointment time. Work was performed on time and correctly. And my car was washed. time. Work was performed on time and correctly. And my car was washed. More

by drshrink Verified Customer Verified Customer

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I appreciate the service consultants. They do a great job. this is not the right time to ask me about the dealership's service department. Yesterday my wife had to pay for a part prior They do a great job. this is not the right time to ask me about the dealership's service department. Yesterday my wife had to pay for a part prior to the service. This is unheard of. I've been driving for 43 years and NEVER have I been asked to pay for a part for the dealership. Secondly and again no fault of the folks behind the counter, I've been without my vehicle since March 31st. Probably not even the dealership's fault however the dealership is my point of contact. More

by jim.way Verified Customer Verified Customer

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I am a long time My Auto customer and Logan is a great addition to the team. Trey has been my go-to guy for 20 years and Beth & Taylor are a remarkable service team. addition to the team. Trey has been my go-to guy for 20 years and Beth & Taylor are a remarkable service team. More

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Beth was amazing. She went above & beyond to make sure that the collision center and my insurance company covered the portion of my service that was due to a deer acci She went above & beyond to make sure that the collision center and my insurance company covered the portion of my service that was due to a deer accident. More

by amberlynn92 Verified Customer Verified Customer

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I came in to have my tires rotated. My appointment was at 5:30. I appreciate the late appointment times since I work. However the service took longer than it should. The customer servic My appointment was at 5:30. I appreciate the late appointment times since I work. However the service took longer than it should. The customer service person that checked me in left for the day and I had to wait 15 minutes for someone to check me out. More

by GRACE.PARK205 Verified Customer Verified Customer

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Fast and efficient service while waiting for my vehicle. Lounge was comfortable while I waited. Lounge was comfortable while I waited. More

by medge56 Verified Customer Verified Customer

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Excellent! I was informed of the progress as things went along and notified immediately when it was done! A+ I was informed of the progress as things went along and notified immediately when it was done! A+ More

by LYNMIE Verified Customer Verified Customer

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Service scheduled was estimated to take “a couple of hours”. It took over 5 hours. After dropping off car & being gone for 3 hours, I was told upon return to the dealership that it would take 3 more hou hours”. It took over 5 hours. After dropping off car & being gone for 3 hours, I was told upon return to the dealership that it would take 3 more hours. More communication was definitely needed. More

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