Bijan Barzideh

I scheduled to bring in my vehicle because I was having issues with molding and other warranty items. I asked for a loaner and the manager said no. I cannot go to work and have my vehicle in service. Plu issues with molding and other warranty items. I asked for a loaner and the manager said no. I cannot go to work and have my vehicle in service. Plus items are covered under a Ford warranty which includes a loaner. Well, a sales manager got me on the road with a car but my vehicle sat there for 6 weeks not being looked at. Plus when I was told to come get pick it up, it was not even fixed and now the items that needed work are worse off. More

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As a retired Ford engineer I have come to expect any Ford Service center to deliver on customer satisfaction as they represent the Ford brand. This dealership needs a complete service department audit for ef Service center to deliver on customer satisfaction as they represent the Ford brand. This dealership needs a complete service department audit for efficiency, reliability, and compliance to Ford Standards. They are the worst service providers in Colorado. More

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My service engine soon light came on (steady, not flashing) just blocks from this dealership, so I brought it to Groove immediately. The service writer was pleasant and straightforward: “Leave me you flashing) just blocks from this dealership, so I brought it to Groove immediately. The service writer was pleasant and straightforward: “Leave me your truck and I can have a mechanic look at it in 5 days”. What ? Are you joking? Why don’t I bring it back in 5 days and your mechanic can run the diagnostics while I wait. This ain’t my first rodeo cowboy. I know what must be done to analyze a repair like this. His reply was; “Make an appointment to drop your truck off and a mechanic will look at it within 5 days of that date.” That’s crazy and completely unacceptable. I bought the Premier care warranty plan with the purchase of this new (2022) F-250 truck. How does this service fall anywhere near premier care? This fact didn’t change a thing. I get a free loaner while your mechanics service my vehicle, according to the Premier care plan, and a fact that the service writer failed to suggest. His reply was simply, “we don’t offer loaners because we don’t have any to loan out. Don’t you have a second car?” No! I’m not buying another vehicle just to have for these situations. So I recommend getting a rental car which is also covered by my care plan, another fact he neglected to mention. His reply, “you could get a rental but there’s not any rental cars available. Plus it’s a risk if Ford will pick up the bill since we don’t know if this repair is covered by the warranty.” Amazing! His crystal ball also knows what the car rental market is doing at that very moment. This guy seems xxxx bent on making things as inconvenient as possible for the customer. “We can offer you a ride home after you drop the truck off.” What am I supposed to do for transportation for the next 5 days assuming they can fix the problem the same day as the diagnostic testing? (Wishful thinking) The service writer has no solution. Where’s the first rate service they advertise on their home page? When’s the last time they offered an enjoyable experience to their customer? Does Groove Ford even know what a good customer experience looks like? There’s plenty of opportunities to do better but Groove Ford just doesn’t care once you leave their sales floor. It doesn’t make any difference who I was working with from Ford. It’s obviously a departmental attitude problem. Do better! There’s so much opportunity to grab more business if you just follow up on your own policies and customer promises. I called a month later to schedule a service recall and was given the same dialogue and list of inconveniences. I’m never buying another extended warranty if Ford isn’t going to guarantee they honor it. My purchase is primarily based on the quality of the product together with quality of service. This truck has less than 9,000 miles on it but without good quality service, I’ll be replacing it with another brand that can deliver on their promises. More

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Brooke Peterson the GM Brian Johnson service manager Are who I worked with and talked to and received no help from. I Brought a 70k 2022 new f150 to this shop for a recall to be done. I had just bought a Br who I worked with and talked to and received no help from. I Brought a 70k 2022 new f150 to this shop for a recall to be done. I had just bought a Brand new 10k in the lift and wheels and tires the day prior to bring the truck in for a recall. They had my truck total 7 weeks trying to fix a couple recalls and stuff on the truck. While having my truck Brian Johnson pulled my truck in and out several times cranking the wheels so much it chopped up my brand 35in tires. They were $535 each tire. His driving ruined my tires. I called and talked to Brian and he told me to pound sand. Called the Gm Brooke Peterson and he told me I'd hear back the next day well several days later and after me reaching out he finally calls and tell me they will flip the tires inside out. That's not fair or right. I brought in brand new tires, I don't want chopped up tires reversed inside out. Wouldn't even offer to buy or replace my tires or pay to get new ones on. which is the right thing to do. My truck should be as good if not better once it leaves. Not worse and damaged. So now I have to buy new tires again. When I got the truck back there were scratches and scuffs that weren't there before and did a joke of a touch up paint on that. Also The mechanics are lazy and hacks and over charge and look for short cuts. Had to go in and fix their work 2 separate times. My complaint is they damaged my brand new tires and I want new ones back on. They are $535 per tire. Plus tax. Plus mounting and balancing and gas to be reimbursed for wasting my time and ruining my tired and causing headache and inconveniences to me. More

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Brooke Peterson the GM Brian Johnson service manager Are who I worked with and talked to and received no help from. I Brought a 70k 2022 new f150 to this shop for a recall to be done. I had just bought a Br who I worked with and talked to and received no help from. I Brought a 70k 2022 new f150 to this shop for a recall to be done. I had just bought a Brand new 10k in the lift and wheels and tires the day prior to bring the truck in for a recall. They had my truck total 7 weeks trying to fix a couple recalls and stuff on the truck. While having my truck Brian Johnson pulled my truck in and out several times cranking the wheels so much it chopped up my brand 35in tires. They were $535 each tire. His driving ruined my tires. I called and talked to Brian and he told me to pound sand. Called the Gm Brooke Peterson and he told me I'd hear back the next day well several days later and after me reaching out he finally calls and tell me they will flip the tires inside out. That's not fair or right. I brought in brand new tires, I don't want chopped up tires reversed inside out. Wouldn't even offer to buy or replace my tires or pay to get new ones on. which is the right thing to do. My truck should be as good if not better once it leaves. Not worse and damaged. So now I have to buy new tires again. When I got the truck back there were scratches and scuffs that weren't there before and did a joke of a touch up paint on that. Also The mechanics are lazy and hacks and over charge and look for short cuts. Had to go in and fix their work 2 separate times. My complaint is they damaged my brand new tires and I want new ones back on. They are $535 per tire. Plus tax. Plus mounting and balancing and gas to be reimbursed for wasting my time and ruining my tired and causing headache and inconveniences to me. More

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I am so disappointed in Groove Ford's service department. In the past I have provided 5 star positive ratings but it seems their service quality has completely diminished. First problem, I called my service In the past I have provided 5 star positive ratings but it seems their service quality has completely diminished. First problem, I called my service representative to schedule an appointment for a recall on my 2020 Expedition. He said he would call me when the parts arrived. Waited a month with no call. Stopped by to see him, told him who I was and why I was there. He offered to help me if I could tell him who my representative was. When he discovered he was the representative, he checked on the parts, which were there. He blamed it on the parts department. Second problem, my 2018 F150 forward sunroof glass was sticking and cracked when I tried to open. Called the dealership to get a quote to replace for insurance purposes. The lady answering the phone was very nice and informed me I would be getting an appointment email that I should ignore. It was just to inform the service representative of my request and he would get back to me. After 10 days waiting and no response I called and requested another representative. The next representative did call back and left a voicemail stating he needed some additional information (but did not say what that additional information was) and asked me to return his call, providing me with his direct extension. I returned the call and left a voicemail. The next day I called again and left a voicemail, stating that I would call again in 30 minutes as I would not be available in the short term. The representative called back 10 minutes later, and I was not available, however he asked that I call a different number and "one of his guys" would contact him if I called back. I called as requested and was sent to voicemail. I called again later that day and left yet another voicemail. It has now been 16 days since I first contacted Groove Ford for what I thought would be a simple request. I believe their process to manage customer needs is severely broken. More

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I scheduled an appointment for the morning of January 20, to address a transmission issue, and a check engine light. My service “advisor” was Logan Wakefield. I dropped my truck off the evening of January 19 to address a transmission issue, and a check engine light. My service “advisor” was Logan Wakefield. I dropped my truck off the evening of January 19, because I was able to arrange a ride home that night. Logan was not working that evening. I expected a call, or text at a minimum once my truck had gone in for service on the 20th, to keep me up to date on when I should expect it back (I was under the impression a few days were needed). I didn’t hear a thing on Thursday, or on Friday. I called Friday morning, hoping to get a timeline to plan on when I could have a vehicle again, I had arranged a short-term loaner from my sister-in-law. I left multiple messages for Logan, and never received a call back. The next week, I called, and finally had Logan pick up. I was told the check engine light had been fixed, and they were just awaiting a transmission tech to diagnose and fix. I asked for a timeline on my truck, and was told it could be “10-14” days, as they were short a transmission tech. I asked if a loaner was available, and was told no. I said, I’ll just take my truck home, and call me when my “slot” with the transmission tech is up, and I’ll bring it back in. I was told, that I was welcome to take my truck home, but it would lose its place in line with the transmission tech if it left the lot. After asking what I was supposed to do for a vehicle, a loaner was located. I went back in to Groove Ford on January 26 and picked up the loaner F-150. On February 3rd, Logan text me, and said “he hadn’t forgotten about me, and they were still awaiting a diagnosis, but would keep me advised.” At this point, I had initially been stressed and annoyed by the absolute lack of initial communication, but I had a loaner truck now, and was content as they worked on my truck. One week went by, and then another. The weeks turned into months. Finally, on March 18th, I reached out to Logan, and he actually answered. I inquired about the status of my truck, and was told that they were waiting on a back ordered part for the transmission, the part had no ETA. This is information that would have been nice to have been told, instead of me initiating the communication. One week later (Friday, March 25), Logan text, and said “the truck is completed and ready to be picked up. We were able to squeeze in front of a couple other vehicles.” I dropped my four-year-old son off at school that morning, and packed up the one-year-old in to go trade the loaner in for my truck. When I arrived at Groove, Logan wasn’t available, but another service advisor gave me the paperwork and called a porter to bring the truck around. He said it would be 5-10 minutes to get the truck. Ten minutes went by, then another ten, then thirty. The theme of no communication continued. Logan wasn’t around, but I found someone else to check the status, and was told it needed a jumpstart. That sounds somewhat plausible, after sitting for two months. Another twenty minutes went by, and I said I need to either leave now in the loaner, or get my truck, to get my four-year-old from preschool. Right about then, the truck pulled up. I first noticed how dirty it was, and thought it was odd it didn’t get washed by the dealership after sitting for two months. I didn’t care too much about the dirt, I would wash it the next day, I cared about a quick transfer from the loaner to get my one-year-old in and on our way to pick up my other son from school. Typically, I’d do a quick walkaround to make sure everything was ok, but I was in a hurry now, thanks to the delay in getting the truck. The truck was running when I got in. I drove off, happy to have the check engine light off, a seemingly smoother transmission, and to have this whole ordeal behind me. After driving about 25 minutes to Parker, I pulled into the parking lot for my son’s school, parked and hit the start/stop button. The truck went immediately dead. No power for locks, nothing. I was immediately annoyed, about now having to find a jumpstart, after just taking my truck from the service department. As I walked around the front of the truck, I noticed some scratches. I kept going, seeing more and more scratches. I was horrified to see the hood, and grill covered in scratches. It looked as if someone had set a bag of tools or something on the hood, and moved it around, and around. Now, I have a dead truck, and ruined hood/grill. After getting my son, I called Groove immediately. Shockingly, Logan didn’t answer. I left a voicemail detailing what I had just discovered. I called back to speak with anyone, since logan wasn’t answering or returning calls, as I hunted for a willing jumpstart. I spoke with another service specialist who told me to bring it back in after getting a jump start. After charging the truck for 15 minutes, on two separate occasions, the truck still would not start. Now, I have been outside (thankfully a beautiful day) for over an hour, with two children, one of whom has missed lunch and nap time thanks to this whole ordeal. I called Groove back (Logan was still absent from my outreach attempts) and told them I was still here, with two kids stressed out of my mind. They gave me the number for Ford Roadside assistance, which dispatched a tow truck to the lot, ETA 30-45 minutes. The Tow truck arrived quicker than expected, and we were able to jumpstart the truck after charging off his much larger batteries for twenty minutes. Fortunately, I was able to get the truck started, otherwise I would have been stranded with the kids, since they could not ride in the tow truck. Thankful to be in a drivable vehicle, the boys and I headed back to Groove after sitting in the lot for over two hours. I called Logan, again, and this time he actually answered. I asked if he listened to any of my voicemails, to which he replied he had not. I explained the situation, again, and he transferred me to Bijan Barzideh, the Service Manager. Bijan asked me to send pictures of the truck, which I did. He agreed that the truck had not looked like the pictures, at drop off. I told him I was coming back in, he was going to arrange for a body shop. I dropped my truck off, and got another loaner truck, while my truck went into the body shop to get the hood and grille fixed. I was notified about two weeks later my truck was ready for pickup. So, on April 11, we once again packed up and went to the dealership, to pick up the truck. The hood had been repainted, and looked fixed. However, the top of the grille still had scratches. As I was looking at the scratches, Bryan Haarhues (General Manager) came out. He said he’d look into a solution, and reach out to me within a day. I waited until Friday the 15th, and still hadn’t heard anything, so I emailed him. It has now been almost two weeks since he said he would reach out, and I haven’t heard a thing, including a response to my email. The damage to the grille is not nearly as bad as the damage to the hood was, but it’s still damaged by the dealership. More

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Beyond exceptional experience with service. As soon as I pulled in for my appointment to the moment I left, every interaction and service was performed to the highest level of quality and customer service! pulled in for my appointment to the moment I left, every interaction and service was performed to the highest level of quality and customer service! I came in for a Coolant and transmission flush, oil change, and 2 recalls. Upon arriving I was greeted within a minute by name. I was quickly checked in, offered a shuttle if needed or to be shown the amenities. I had a ride on the way and needed neither. I was kept up to date about the progress and called again once it was complete. Upon arriving for pick up, the advisors were almost falling all over each other to get me taken care of quickly. Chris was my advisor and will be my go to guy from here on out. I also had the pleasure of being introduced and thanked for my business by Bijan, the service manager. I have visited nearly every Ford service center in the Denver metro, and Northern Colorado area and have never been this impressed! The pricing was fair and honest, they didn’t try to upsell me on anything unnecessary, and they clearly showed how valuable my business is to them! This will be my service center of choice!!! Thanks team! More

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Save yourself the headaches and disappointments DO NOT use Groove Ford Service. This is the first and last time I will ever use their service center. Took over 30 days to correct two extremely easy to dia use Groove Ford Service. This is the first and last time I will ever use their service center. Took over 30 days to correct two extremely easy to diagnose and repair issues. And then after all the lying about the wrong parts being sent and damaged parts being received (they ordered the incorrect parts) we received our vehicle back with damage to the interior drivers side door. There apparent gouges from the technician getting in and out of the car on top of it being filthy was the last straw. When the service advisor didn’t return my call I got in touch with the Service Manager, Bijan. Let me tell how rude and dismissive he was. He informed that they did not perform any work on the interior of the vehicle so it’s not their issue. I tried explaining the damage was not there when I dropped it off and he told me to take back to the dealership where we bought. I didnt buy the vehicle with damage so why would I take it back to them? Please, please, please do not take your vehicle here. It’ll sit in a back lot for days unaddressed and incorrectly diagnosed. The staff’s communication is awful and they dismiss all issues and concerns blaming someone or something for their shortcomings. More

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The service at Groove Ford is worthy of no stars. They take a car and promise in THREE DAYS they will diagnose call and call you. No call EVER and at three days they have not even touched the car let alo take a car and promise in THREE DAYS they will diagnose call and call you. No call EVER and at three days they have not even touched the car let alone diagnose anything. We have bought four vehicles from this dealership and have dealt wit them for 20 years - never again. No apology , "its not our fault we have too much to do", Avoid thee hassle - DO NOT get service here. Believe me yow wont get any service. More

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