"I wanted to buy a new car I had gone to another..."
- C Hallett
I wanted to buy a new car I had gone to another dealership and was treated horribly like they were doing me some kind of favor by trying to put a deal together for me and was unwilling to work with me in order to make the deal happen and they didnt even have the car i wanted and i would have to wait a month to get the car. When I expressed that i was displeased with how I was being treated i was pretty much told i could take my business somewhere else.
That same night I went to the Toyota dealership in Wallingford and bought a 2012 XB that night. The sales team was great and was willing to work with me and do everything they could to put together a deal I would be pleased with. I turely felt like they wanted my business and would do what ever it took to get my business and did it with a simle and pulled no punches. I felt confident that I got the best deal. I am having my wife and my mother go to the dealership tomorrow because i know the will be treated with well and the sales team there will do everything to get the best deal for them and make them feel like their business is inportant to them.
"I was looking for a used Highlander and while there were..."
I was looking for a used Highlander and while there were some dealers in the area i live in(Westport), they did not have a good reputation. I had my eye on Toyota of Wallingford for about 6 months waiting for the right Highlander to come in.
When it did I called them and went on a Saturday to look at the car, however it was out being detailed and prepared to be sold, I saw one on the lot similar to the one I was looking at.
I was approached by Bill Dichello and I asked him to let me look at it and drive it, I liked the car and the experience was excellent, the dealer was extremely busy but due to Bill, Frank M and Gloria, I was able to drive away the same day with my new Highlander.
Looking forward to doing business with them in the future.
"Overall this has been the best dealership I have ever..."
Overall this has been the best dealership I have ever worked with. The staff is at every level the most professional, courteous, and friendly group that I have had the pleasure to work with. Bill was a tremendous help in finding the car that was just right for me. I was completely impressed but the level of service that was given to me, along with being able to take the car for an extended test drive made it very easy to make a good decision. I recommend this dealership as often as I can!
"After shopping around for a few days I found myself at..."
After shopping around for a few days I found myself at this dealership after hours (seriously we didn't leave until after 9:30 and they close at 8). I needed a car, but they didn't put the pressure on me to buy that day. Which was a breath of fresh air after dealing (and still getting cold calls) from other dealerships I went to. They made the deal happen, were friendly, funny and a joy to work with. Everyone in my family has bought cars here and no one has been disappointed. Thank you!
"My husband and I just bought a 2012 Limited Highlander..."
My husband and I just bought a 2012 Limited Highlander and had a fabulous experience at Toyota of Wallingford! I would definately recommend this dealership to our friends and family! We began our search a few months back and checked out this dealership because it was open on Sunday! This was an added bonus, especially for people that work on Saturday's. Our first experience was a test drive with Elvin. He was not pushy at all...just gave us the facts! We were pleasantly surprised that no one took our information during this visit! It was completely refreshing to NOT get those annoying phone calls, after the initial visit, especially during the decision process. We came back and met with Bill Dichello who made this process completely wonderful! He found us the exact car we wanted in record time! We made the deal on A Sunday and were driving home with the car that Wednesday! Bill kept us completely informed during the "location phase." I have to add how wonderful Gloria (from the financial department) was. She was friendly, knowledgable and very organized! Overall, this dealership has so many great qualities and services! You would be silly to buy a Toyota anywhere else!
"My car is serviced here. I worked with the top people...."
My car is serviced here. I worked with the top people. Gloria in finance had
all my paper work ready, respected my wishes and didn't pressure me. Bill was
a gentleman and when I pushed him to ask for a better price he did. Steve Jr.
was courteous and wanted to provide me with a good experience. Jay did try to rationalize his price and used his sales speal, but backed off when I called him
on his speech, respected my opinion and worked with steve to give me a price I could live with. His drama was cute. I have come here for service for 6 years and I felt they wanted to keep my business. Of course since I was older and this is my 8th car, I am also wiser in my negotiation skills and am not the
easiest person. Based on consumer reports and the Kelley blue book, I felt I got a
good price, fair deal and came away happy with my decision and giving them my business.
The service office has been accomodating over the last 6 years. When their was an
error in charge that didn't include the coupon I handed in, Karen made it right in
a timely fashion. Bob, casey and Kate have all helped me with service. The location,
having a loaner available, their willingness to give me coupon or the 10 % discount with a coupon has been great. If I forgot the coupon, or had an old one, they
honored it due to my history as a customer. they made the replacement of my tire
worry free and handled the warrantee well.
I have been two other times to this dealership, exploring buying a car, this is the
first time, I felt they didn't try to high pressure me and really wanted to give me the best deal. Of all the times I have dealt with the financial people, Gloria
treated me with the most respect and no hard sales. Bill was low key and I felt that
steve having him work with me rather than a neophite and recognizing I was referred by
the service department, insured my having a good experience. Although, Jay
sales managers role trying to justify his price, he treated me with respect,
was a gentleman and good humored and with my holding firm, met my needs graciously.
Lastly, the receipt of my car was impressive, the car was immaculate with a new
coat of paint. It was the best dealer prep of a used car, I have ever received
"Our experience with Bill was absolutely wonderful! He was..."
Our experience with Bill was absolutely wonderful! He was very friendly, knowledgeable and went out of his way to help us, literally!! Thanks again Bill! You saved the day! Gloria was great as well! She was friendly and very funny! She made everything seem easy! We are very excited about our new car! We look forward to working with Bill and Gloria again when our lease is up! We would highly recommend both of them to our family and friends! Thank you Toyota of Wallingford for making our car buying/leasing experience so great!
Other Employees Tagged:
Bill Dichello and Gloria Fernandez
"I am 20 years old and have never financed a car before. ..."
I am 20 years old and have never financed a car before. When I walk in the staff was immediately friendly. They took the time to explain my options to me and help me find a car that was within my price range. Gloria was amazing, she took the time to find me a great rate with a monthly payment I can afford without needing a co-signer. She explained all the paperwork and the fees that come with buying a new used car. Once I bought the car Bill took the time to explain and show me all the features the car had. I am extremely pleased with my vist and Toyota of Wallingford is definelty a dealer that cares about you and not just about selling cars. They want to find you the best possible deal. I will definitely be returning to them when its time to buy another car. I strongly recommend this dealer to anyone who want honesty and excellent service. Once you've visited this dealer you will never want to go else where.
Other Employees Tagged:
Gloria Fernadez and Bill DiChello
"Just over five years ago I purchased a 2007 Camry from..."
Just over five years ago I purchased a 2007 Camry from Toyota of Wallingford. My purchase experience and the service provided by the dealership was exceptional. I had such a great experience that I didn't think twice about going to another dealership to purchase a 2012 Camry. I bought the new car a couple of weeks ago and everyone I worked with was friendly and patient. Thank you Leo and Bill for making this purchase experience easy and fun! Thank you Paul for making it so easy to walk through and sign the finance paperwork. Thank you Steve Jr. for answering any questions I had and spending time to show me how to use the new Camry features. I highly recommend that anyone looking for a new car should make Toyota of Wallingford their first and last stop for their purchase!
Other Employees Tagged:
Steve Zion Jr
, Leo Gallarso, Paul Solomon, Bill DiChello, Steve Zion Jr.
"I want to express my Thanks & Gratitude to Bill,..."
I want to express my Thanks & Gratitude to Bill, Gloria & Sohail that made my sale possible. I haven't been in a dealership with such an awesome atmosphere, everyone there was willing to help each other. Bill was so outgoing, pleasant, friendly that made me feel confortable. I spoked to Gloria on the phone for the first time and it seemed if we knew each other for years, I never met her till I went to the dealership, she was so outgoing, & Sohail along with Gloria made everything possible, they really took care of me considering my credit rating, thanks Sohail, I didn't believe I would be leaving driving a 2010. I highly recommend Toyota & Scion of Wallingford to everyone. Excellent Customer Service with a Smile. I will definately be back.
Other Employees Tagged:
, Bill, Gloria & Sohail