Blake Mann

Bought a 2018 Ram 1500 Limited with 15,000 miles in April 2022. This was after my other 2018 was stolen after having less than a month from this dealership. That's why I purchased another vehicle because of 2022. This was after my other 2018 was stolen after having less than a month from this dealership. That's why I purchased another vehicle because of the GREAT SERVICE BY TRAVIS CHRISTIAN. Was assured by Latavyn Johnson this vehicle was top of the line had no issues. The following weekend I took the truck back with Misfire issues. But was told it was supposed to run like that because of MDS system. I told them I just had the exact truck 5.7 hemi that was just stolen and it never missed this bad. Acted like I didn't know what I was talking about because no codes were showing on dash . So instead of standing there arguing with them like I normally would , I left thought maybe I was wrong. This went on for another 2 weeks. Knowing truck is not supposed to run this way since this is my 4 Ram 5.7 hemi. Went back they still insisted I was wrong. The next weekend took my girlfriend and her mother to Columbia Tenn about half way the digital display goes crazy. Flashing through channels turning heater on which would not turn off no matter what I did . Had to roll all windows down just to be able to drive in 100 degree weather. When we got to Columbia will they ate I sat in hot xxx truck trying to figure out a way to turn heater off. After about 45 minutes of still not able to turn heat off this man came up and wanted to know if I needed help . He disconnected both battery cables to do a hard reset. Was able to make it back to Athens. Took to service dept was told I would have to make an appointment asked would they see if they could at least stop the display from going haywire said appointment had to be made ,wanted to know if I wanted a service since it was getting close told them your out of your mind. Truck is under warranty . I would let them put water in it. Didn't want to talk to me since its under warranty and that I would pay for something I didn't need. made an appointment then was told I would have to leave on appointment day for 7 days before it would be looked at and more than likely a month before they could get to it. I had already had a diagnostic by a real Mechanic . showed a u code. Ask them why would I leave my truck setting in their back lot for over a month without a vehicle to drive. Was told Warranty work was not a priority because it they could not overcharge me for work I don't need and pay cash. Unless I was looking to buy another vehicle there was no need for them to talk to me. If there was a way they could get this LEMON BACK More

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I would give them a zero if possible!! They have had my car since August. I have had to chase them every 5 days for an update on my car. They will not call me back I've asked a manager to call me back and car since August. I have had to chase them every 5 days for an update on my car. They will not call me back I've asked a manager to call me back and they have not called me back. my warranty company has no clue why my car is there because they haven't communicated with them. They told me that they did when he first called me back on September 1st. they're telling me there's nothing wrong and they can't duplicate my transmission problem yet every single person who has borrowed my car has brought it back because they say it's unsafe and the transmission is not functioning properly so clearly they have not driven this car because you don't even have to get out of the parking lot to have the transmission slip. these are the most disrespectful and rude people I have ever dealt with and I will never go back. Take your car anywhere else but don't take it to this facility. More

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Professional Blake took care of the problem, he explained the problem, he explained the price and gave me the option of using Sunbit to pay for the maintenance, wh Blake took care of the problem, he explained the problem, he explained the price and gave me the option of using Sunbit to pay for the maintenance, which I did. More

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Great seervice and follow-up Blake, the Service Advisor, kept me informed of the status of my vehicle during the repairs and ensured that all my questions were answered. Chris, t Blake, the Service Advisor, kept me informed of the status of my vehicle during the repairs and ensured that all my questions were answered. Chris, the Technician, took time to personally explain the problems and repairs that he had completed. He also went for a test drive with me to ensure things were functioning correctly. Derek, the Service Manager, provided assistance in ensuring that my vehicle was promptly scheduled for service and followed up daily on the progress of the service. While my vehicle's problem was an electrical gremlin they all stayed on top of things and got the repairs completed in a timely manner. More

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