Blayne Hetro | Page 2

First time I purchased a vehicle without seeing it, and although this was an anxious decision, it was a decision that My sales associate help me make with ease. Everything went smoothly, and he clearly del although this was an anxious decision, it was a decision that My sales associate help me make with ease. Everything went smoothly, and he clearly delivered the product that I was looking for. Outstanding experience and outstanding service I would do it again. Thank you very much for a pleasant sales experience. These do not come along very often. More

by tlwright8 Verified Customer Verified Customer

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Pre sale care is done very well. After sale care is sub par based on reviewing how everything in the car works, ensuring that necessary parts such as wheel socket is included in the After sale care is sub par based on reviewing how everything in the car works, ensuring that necessary parts such as wheel socket is included in the vehicle. You can not get anyone on the phone after the sale and the salesman might text you back same day. More

by blmillner Verified Customer Verified Customer

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Blayne was awesome and worked his butt off for us! !! The dealership was amazing. We couldn’t ask for a better experience. We will be returning customers and thankful for a helpful salesman!! !! The dealership was amazing. We couldn’t ask for a better experience. We will be returning customers and thankful for a helpful salesman!! More

by ASHBLANSETT24 Verified Customer Verified Customer

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Blayne’s salesmanship was excellent - honest, knowledgeable and patient. It was a good experience for me and I got the car that fit me best. knowledgeable and patient. It was a good experience for me and I got the car that fit me best. More

by lizzymartiel Verified Customer Verified Customer

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Blayne and this dealership consistently wasted my time and didn't or couldn't meet my expectations. - I requested making this transaction in-person at the dealership but that didn't happen due to their t and didn't or couldn't meet my expectations. - I requested making this transaction in-person at the dealership but that didn't happen due to their timeline for sale of the vehicle before the end of the month. - The vehicle was delivered to me, at Jackie Cooper’s cost. I requested the vehicle be delivered on a certain day, but that didn’t happen. So, I had set a requirement the vehicle must be delivered between 5-7pm on the next day, but that didn't happen either. The vehicle arrived at 8pm, in the dark, and I wasn't able to inspect or drive it before taking possession and giving up possession of my trade-in. - In hindsight I should have never purchased a vehicle without test driving first and being able to inspect in-person. - JCI was not able to give me a title for the purchased vehicle at time of delivery, even though they required I give up the title of my trade-in. Another lesson learned... - I feel like throughout the whole process my time was not respected. I, as the customer, had to make all the concessions to make the deal happen. In the end this cost me time and money. More

by koolmag97 Verified Customer Verified Customer

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ABSOLUTELY OUTSTANDING! I couldn’t be happier with every aspect of my experience. I am so grateful for each person that I interacted with and I couldn’t believe the miracle I couldn’t be happier with every aspect of my experience. I am so grateful for each person that I interacted with and I couldn’t believe the miracle they worked for me. Don’t hesitate and buy your next vehicle here!! More

by HGRACEANNE98 Verified Customer Verified Customer

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Super easy process with great costumer service. They made buying a car enjoyable and exciting! They made buying a car enjoyable and exciting! More

by reaganwhitlow13 Verified Customer Verified Customer

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I was looking for a “new to me” car. I was blown away at the high level of service shown to me and my husband. I was fully informed during the buying process. Our sales associate Blayne I was blown away at the high level of service shown to me and my husband. I was fully informed during the buying process. Our sales associate Blayne was top notch. When I took possession of the car, the vehicle was waiting with a bow & my name on a sign congratulating me on my purchase. I have never had a better buying experience and the entire process from start to finish far exceeded my expectations. More

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We had a good experience with Jackie Cooper. I have purchased cars from several different dealerships over the last 20 years. The experience was exactly what purchasing from a dealership should I have purchased cars from several different dealerships over the last 20 years. The experience was exactly what purchasing from a dealership should be. As a consumer, I have found the experience to be significantly better when a deal is struck prior to visiting the dealership. I rated the dealership 4 stars, everything was ready on time, the staff was friendly and courteous, and the facility was superb. Our sales person was very professional and personable. He kept us informed and comfortable, I greatly appreciate his time with us. One critique I would have is regarding the Tesla we purchased. He and I reviewed the vehicle for a feature I was interested in, Full Self Driving. Though no fault of his own, as we reviewed it together we determined the vehicle did in fact have full self driving. After getting the vehicle home, we discovered that when a Tesla is sold to a 3rd party dealer the full self diving software is then stripped from the vehicle by Tesla through the traditional means of the dealership taking ownership of the vehicle. This was only known to me after I brought the vehicle home. Your sales people should be informed of this going forward so they do not inadvertently tell their customers that is not true. That being said, I have discovered that, if and when a dealership takes ownership of a Tesla with the valuable full self driving, and it is properly transfered over to a valid Tesla account when taking ownership it will preserve the full self driving software and added value to the vehicle. This should be a standard practice with dealerships. It benefits both the dealership in value and allows a customer to purchase the software at a discounted price as the current Full Self drive driving software is $12,500. More

by CAMERON.R.BYRD Verified Customer Verified Customer

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Blayne responded quickly and was even sent a video of the car we were interested in. Had a nice sign waiting for us at the dealership when we arrived, that had our name on it. I would buy from Jackie Coope car we were interested in. Had a nice sign waiting for us at the dealership when we arrived, that had our name on it. I would buy from Jackie Cooper in the furture. More

by carmenmatherly Verified Customer Verified Customer

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