"Focus on car sales but not the service "
I have purchased 2 vehicles from Kempthorn in Canton Ohio and I have always purchased the service package with my new vehicles. Unfortunately, I cannot seem to make a scheduled appointment
to have the regular service performed. 2 weeks out for a regular service is absolutely absurd! And that is not a morning appointment I requested. I am only told that there is "Nothing available". My previous vehicles with a different brand and dealer have always been able to get me in with out an appointment with their "Quick Lane". Its a shame (or sham) I cannot get my recommended service done at a dealer that has a quick lane but all appointments are blocked out! Looks like I will have to make a change again away from VW. The only reason for the 3 stars would be for the sales. My salesman took the time with each of my purchases and when I picked up my cars, we went through a very in depth review of the vehicle. Too bad I cannot get it serviced
I had a wonderful buying experience at Kempthorn auto. My sales associate Bob Novak was excellent! He was very patient with me and was able to get exactly what I wanted in my new car! Once it arrived on the lot Bob spent several hours going through everything on the car and explaining all the technology! Bob made sure I was completely happy before I drove off in my new car and also offered his assistance at any time if I needed help with anything in the future. The financing was quick and easy ! Overall I would definitely recommend Kempthorn if looking for a new car!
"Bob Novak "
No pressure to purchase a vehicle but, got the feeling that Bob was being sincere during our negotiations. This was the second vehicle my daughter has purchased from Bob.
- Matt Belliveau
Bob Novak and the team at Kempthorn delivered on excellent pricing, a nice product, and great financing on my graduation present to myself. Not once did my wife and I encounter pushy sales techniques, and they didn't hold us up all day, as we have experienced with other dealerships in the past. Additionally, when Bob was occupied with other transactions Roger steps in and was also very accommodating. I highly recommend Kempthorn and their accommodating sales team. I am quite pleased with my purchase!
"Professional and friendly service"
Kempthorn dealership went above and beyond for my son. Wonderful experience for leasing his first new car. Bob our salesman was extremely knowledgeable on the product he was selling. Brody from finance was clear and thorough. Great job.
"Great price and service "
- Michael DURBIN
Had a wonderful experience. What more can I say. Bob was great and no high pressure.
Used the Costco auto experience and was very pleased.
"Excellent — Bob Novak is Great!!"
This is an excellent car dealership!! I highly recommend it!! The people are honest, knowledgeable and trustworthy!! A special thank you to Mr. Bob Novak for his kindness and patience In my selection of the best car for me!!
"Professional and efficient "
Was treated professionally and with respect.
All questions were answered.
Bob Novak was knowledgeable.
The help with results drive was appreciated.
Instructs quite valuable.
Bob was patient.
""Great purchase experience""
Just picked up my 2018 Mazda CX-5 that I purchased from Bob Novak and Ian Franz. I have to say they are the easiest group to work with during your car purchase. Bob is very knowledgeable and Ian is just a great Manager. If you are looking for a vehicle please give Kempthorn a look, they are honest, easy to work with and knowledgeable about their products. Thanks again for great purchase experience.
"Another great experience at Kempthorn!!"
I have purchased many vehicles through the years. Kempthorn is by far the best dealership from ease of purchase, knowledge and honesty. Thanks again for another awesome purchase. Ian and Bob are the best......