Bob Thomas

Always enjoy working with Misha. He is patient and totally knowledgeable with all BMW products. Hope to work with Misha again on our next BMW transaction.😁 He is patient and totally knowledgeable with all BMW products. Hope to work with Misha again on our next BMW transaction.😁 More

by RSPOSTLE Verified Customer Verified Customer

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Everyone in that dealership did not want to sell a car except Michael personally, would not recommend anyone but him except Michael personally, would not recommend anyone but him More

by William28 Verified Customer Verified Customer

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Synchronization of Communication and Efficiency It began with making an appointment which was handled with politeness and expediency. I received follow-up reminder e-mails. Despite all of that, I wa It began with making an appointment which was handled with politeness and expediency. I received follow-up reminder e-mails. Despite all of that, I was running late and Anna Kwon very nicely called to learn of my status, and let me know that my "Loaner (Thank you)" was all ready for my arrival. While I checked in with Mike Kyle, who processed my work order with great competency and rapidity, Anna performed first aid on my bleeding hand (caused by a sharp object in my glove compartment), and took my driver's license and insurance card, as precursors to quickly finish the paperwork. In seemingly a "blink of an eye," both segments of the check-in were completed in unison with symphonic precision. Being able to drive off, practically immediately, in a wonderful borrowed automobile, saved two days of otherwise inconvenience for me, which is appreciatively highlighted. Anna Kwon and Mike Kyle are ideal Ambassadors for the Brand, Dealership, and the Service Department. Also, there is terrific gentleman whose name I think is Jada, or something like that, who met me when I drove in, and who made a first rate impression with his delightful introductory direction and assistance, and who deserves special recognition! Thank you for your astute personnel selection! Peter Krasa More

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Service excellence I recently brought in our X5 and X7 for routine service. On both occasions Anna Kwon was got me an appointment that fit my busy schedule and made sure I recently brought in our X5 and X7 for routine service. On both occasions Anna Kwon was got me an appointment that fit my busy schedule and made sure that I had transportation to and from the dealership. She made a spot on recommendation to have my X5 detailed. I was very happy with how the care turned out. The faded steering wheel looked like new. They also got all of the dog hair out of the carpet! Joe Campo has been my service advisor for a long time and we have been through several BMW's. He is always honest with his recommendations and prompt and polite with his responses to my inquires. I will continue to take my BMW's to them for service. More

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Very good experience On time, loaner car fabulous. Observed Anna K. picked up work for the service men, answering the phone, filling out a needed certificate. She was e On time, loaner car fabulous. Observed Anna K. picked up work for the service men, answering the phone, filling out a needed certificate. She was engaging, pleasant, and answered all my questions. The service men are great. Perhaps they could smile more.!! More

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Top notch This dealership never stops with their outmost professional service, We are always treated great and our cars are always getting The best service This dealership never stops with their outmost professional service, We are always treated great and our cars are always getting The best service there is More

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2nd visit as good as the 1st This is the 2nd car buying experience my wife and I had at this dealership in just over a year. The 2nd visit just as good as the 1st. Misha Godick This is the 2nd car buying experience my wife and I had at this dealership in just over a year. The 2nd visit just as good as the 1st. Misha Godick and Bob Thomas are exceptional sales staff very knowledgeable, courteous, and professional. Kyle Shiavone in finance just amazing..They treated us like family. HIGHLY recommend you shop here for your next BMW.. I say this because we will. Thank you Bob, Misha, and Kyle More

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Jaime was very clear and friendly. Excellent service. Excellent service. Very friendly staff and direct communication. Bob was great with our purchase and Nathan helped us on the phone when our gas tank Excellent service. Very friendly staff and direct communication. Bob was great with our purchase and Nathan helped us on the phone when our gas tank door would not open. Jaime was excellent in service. More

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Customer Service 5 star reviews for the customer service at Monterey BMW. Anna in the service department was amazing. I had called the parts department regarding a def 5 star reviews for the customer service at Monterey BMW. Anna in the service department was amazing. I had called the parts department regarding a defective electric charger, and they said to come in to exchange it. I drove an hour from my home, and when I got there the parts department told me I had to go through the service department with an appointment. I didn't really want to drive all the way home and come back another day for an appointment, when Anna recognized me from previous visits to the dealership and immediately came to my rescue. Anna said she would take care of it and she did. Bob Thomas, in the sales department also remembered me, and assisted as well, He knew immediately what was needed. They got the service technicians to check out the device and then replaced it. While I was waiting, Anna offered me water and a health bar to get me through the lunch hour wait. She was more than kind, totally efficient and gracious to be sure I was comfortable while I waited. What meant so much to me was that they both remembered me by name and were more than willing to interrupt what they were doing to assist me. You can't find that kind of customer respect and service very often at a car dealership. I am more than grateful to them both. More

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BMW of Monterey On my fourth car from this dealership over past decade - 3 drivers - and couldn't be more pleased with service and quality over that time. Great, res On my fourth car from this dealership over past decade - 3 drivers - and couldn't be more pleased with service and quality over that time. Great, responsive staff and no tricks or gimmicks. Can't say enough good things. More

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