"Great experience "
I’ve purchased two cars here, traded in one, and get regular service in the service department. Never had a bad experience! Staff is always friendly and helpful, clearly commicating the essentials.
"Best Subaru service"
Consistently provides excellent, reliable, dependable service. It gives me peace of mind to know that my cars are being maintained by knowledgable staff. They provide excellent customer service.
Bought my car at Herb Gordon a little over 2 years ago. I have found Herb Gordon service to be professional, trustworthy, and hospitable. I love being able to make appointments online. I appreciate the teamwork. Bob happened to be walking out the door as I drove up. He immediately checked me in and passed me over to Vitaliy, who provides my service. He explains with as much detail as I want what needs to be done. Usually, I wait. Vitaliy tells me how long it will be; they're either right on time or quicker.
"Reliability and A-1 customer service "
It Is easy to make an appointment. When you bring your car in the staff is extremely efficient checking you in getting the data it necessary to service the car as quickly as possible. The service facility is clean and welcoming. There is a lovely quiet area to work in while you wait. I have also, for bigger jobs, had a hassle free loaner car. The work is done to the highest standard. Everyone is polite and committed to the highest customer service.
"Always the best personal service. "
I feel confident I’m receiving the best possible care and recommendations. Getting convenient appointments I’m in and out.
I prefer to work exclusively with
"Air bag recall and safety inspection"
Bought my Outback from them in January 2010. We have been living overseas for the past 6 years and finally returned back to MD this past summer.
We received an air bag recall in the mail so we decided to go ahead get a safety inspection as well and get the Outback up to par with recommended services.
I first dealt with Bob on my first call to Herb Gordon, made my appointment with him. Very friendly and got to meet him quickly when I dropped my car off.
Then I dealt with Michael on the day of receiving my car rental and the day my car was in the shop. Micheal emailed and called with updates. Gave me the best price he could for everything.
I feel that my Outback is safe and even more reliable now. Hope to have this car another 8 years.
Thank you again!!