Bobby Gray
Bobby Gray at Banister Ford of Marlow Heights
Refer Me

Bobby Gray

Service Consultant

Banister Ford of Marlow Heights

5000 Auth Rd.
Marlow Heights, MD 20746

Contact Me
4.5
221 Reviews
4.5

221 Reviews

Write a Review

221 Reviews of Bobby Gray

April 19, 2024

Dealership Rating
Employee Rating

I found the place welcoming from arrival to departure. yTime was minimal and price fair. More

by kishalowill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 05, 2024

Dealership Rating
Employee Rating

Sonny is an excellent sales person. His wife was excellent too. Great job. Appreciate the way they explained everything and got my financing where I wanted it to be. They explained More

by DJASKEI2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 06, 2024

Banister Ford of Marlow Heights responded

Thank you so much for the opportunity to earn your business, and we appreciate your understanding and allowing us to correct the issue. We look forward to doing future business with you.

March 28, 2024

Dealership Rating
Employee Rating

Pretty good ,people at desk very profesional. ..Good service and fast the staff does a nice job . More

by mikisilva13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 25, 2024

Dealership Rating
Employee Rating

The associates communicates clearly, very professional, caring, service was excellent, I was able to get home in time to let my pet out. Thank you so much for being very proficient, understanding and quick More

by loveablejkl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 26, 2023

Dealership Rating
Employee Rating

This is the worst Dealership in History! Tried to charge me 1,069$ for changing to snap on sensors. The service manager claimed it would take 3hrs. I rejected this price ask to speak to the More

by crayz_troubling69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Scott

Aug 18, 2023

Banister Ford of Marlow Heights responded

We greatly apologize you may feel this way. We have certified Ford technicians apart of our team to ensure that you are receiving genuine FORD parts on your vehicle. We hope we can earn another opportunity to earn your business.

July 23, 2023

Dealership Rating
Employee Rating

Good service very professional staff , but no way you can tell me how many WORDS to use in my review! More

by CYNTHIALUNSFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Davonte Manuel

Aug 01, 2023

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

July 18, 2023

Dealership Rating
Employee Rating

What happened to the free car washes when you service? ? Sheey Ford gave us free car washes More

by RICEMEMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Scott

Jul 19, 2023

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review! We still provide free car washes as well. During your next visit we will make it a priority to clean your vehicle as well

July 03, 2023

Dealership Rating
Employee Rating

The service I had was on point,I can't wait for next oil change thanks so much,you guys are awesome More

by TEKESUZIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2023

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated. We look forward to continue to be of service to you in the future whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

June 26, 2023

Dealership Rating
Employee Rating

I bought my F150 in for an oil change I was charged for 6 quarts my F150 Crew Cab holds 8 quarts I return the service manager apologized and corrected the problem, with a complimentary car wash More

by d.jarmon503
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Davonte Manuel

Sep 14, 2023

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that we were of assistance to you. Thank you for choosing The New Banister Ford of Marlow Heights!

June 25, 2023

Dealership Rating
Employee Rating

Good people nice pleasant environment Quick and speedy service Always a pleasure when coming in More

by jthom713
Service Price Transparency
Recommend Dealer
Yes
Jul 05, 2023

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

1
...

Dealership Inventory (199 Vehicles)

new 2024 Ford Edge car, priced at $36,520
2024 Ford Edge
new
Agate Black Metallic exterior
Automatic
All-wheel Drive
new 2024 Ford Edge car, priced at $37,050
2024 Ford Edge
new
Stone Blue Metallic exterior
Automatic
All-wheel Drive
new 2024 Ford Escape car, priced at $31,128
2024 Ford Escape
new
Vapor Blue Metallic exterior
Automatic
All-wheel Drive
new 2024 Ford Edge car, priced at $46,639
2024 Ford Edge
new
Carbonized Gray Metallic exterior
Automatic
All-wheel Drive
new 2023 Ford Bronco Sport car, priced at $34,997
2023 Ford Bronco Sport
new
Shadow Black exterior
Automatic
Four-wheel Drive
new 2024 Ford Edge car, priced at $46,295
2024 Ford Edge
new
Stone Blue Metallic exterior
Automatic
All-wheel Drive