Bobby Roderick | Page 2

Very nice experience buying a vehicle with TCT of Stewart. And working with MAX, I felt he gave his all to make sure; I felt welcomed, full disclosure about the 2 vehicles I was considering and did n Stewart. And working with MAX, I felt he gave his all to make sure; I felt welcomed, full disclosure about the 2 vehicles I was considering and did not pressure me. He is polite, personable and full of information. I would recommend this dealership to my friends. And in fact, sent my friend to TCT and she bought a car, as well. More

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Bobby and Scott and highly recommended when buying a car. Their whole team are does a great job! Their whole team are does a great job! More

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Friendly, Genuine, kind, informative, trustworthy, wanting to give you the best deal, an absolutely wonderful experience. Santiago was the most excellent sales person I’ve ever come across and Bobby R wanting to give you the best deal, an absolutely wonderful experience. Santiago was the most excellent sales person I’ve ever come across and Bobby Roderick an excellent sales manager, straight to the point, no hassle. Even the woman scheduling the appointment was so kind and encouraging and congratulated me after I bought the car. I would recommend Treasure Coast Toyota Stuart to all my friends and family. Make sure you take a trip there, you’ll never be glad you. I am! More

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First, let me say that MY dealings with TCT of Stuart had been very pleasant and hassle-free. I have purchased 2 cars from them in the last 15 months, a 2023 Camry SE and, most recently, a 2023 Prius XLE. Th been very pleasant and hassle-free. I have purchased 2 cars from them in the last 15 months, a 2023 Camry SE and, most recently, a 2023 Prius XLE. The issue I have is with how my wife was treated recently. She purchased a 2022 RAV4 XLE from TCT about a year ago, which she loves. She recently went in and was seriously considering trading her RAV in for a 2023 RAV4 XLE. In fact, she had pretty much come to acceptable terms with Alejandro (Salesman) and Bobby Roderick (Sale Manager). Her mother had passed away, literally the day before, and her mind was still spinning from that. She told Bobby and Alejandro that she needed some time to think about it and discuss it with me. I was not there, at this time, I had left for an appointment but she told me that Bobby instructed Alejandro to "...hide the vehicle out back so no one else would sell it...", or words to that effect. Bobby told my wife he would "hold the vehicle" for her until 1:00 pm that afternoon. Long story short, she came home, we discussed and she decided to move forward with the deal. She texted Alejandro and told him she would be back in about 15 minutes - this was around 12 noon, mind you - to finish the transaction. She received a text reply, I don't remember if if was from Alejandro or Bobby, saying the vehicle had been sold to someone else. Now, I used to sell cars and I know for a fact, no reputable dealership would ever "...hide a vehicle out back..." or even "...hold a vehicle..." without some kind of deposit. Had my wife known she was going to be misled, she would have been more than happy to put down a deposit to actually "hold" the vehicle. This was never offered by either Alejandro or Bobby. I guess her mistake was taking Bobby at his word! My guess is, someone was willing to pay more for the vehicle than my wife and the deal they accepted was more beneficial to the dealership! I get that, it happens. I just feel like Bobby was not being up-front or honest in his dealings with my wife. Did Bobby offer to try to fix this situation? NO! His only response was, "I'm sorry." He did not try to find a similar vehicle elsewhere or anything to rectify the situation! He is a perfect example of why people, in general, don't trust car salesmen and have bad feelings toward most of them. Sadly, this is not where this ends, though...OH, NO! I called to speak with the General Manager, I believe his name is Jarett Perlmutter. I relayed all of the above information to Jarett and expressed my dissatisfaction to him. He apologized as well and told me what I already knew...namely that "...we don't hide or hold vehicles for anyone...". My response to that was that is sounds like they have training issue and/or opportunity with Bobby & Alejandro...maybe others. He said he wanted to speak with both of them and assured me that he would call me back. That was Saturday, September 30th - OVER TWO WEEKS AGO - and I have heard nothing from anyone at TCT of Stuart. Needless to say, I am shocked but not surprised! The sad thing is, while TCT of Stuart has probably lost two good customers because of this - this would have been 4 vehicles in less than 2 years bought by us - it doesn't mean a xxxx thing to them! They will just move on to their next "good & valued customer" without giving this a second thought! I know that TCT of Stuart shows an average review rating of just under 5 stars. I'm curious, in light of how my wife was treated, just how "honest and accurate" that rating actually is! How many of those "reviews" are not legitimate customers?! The really sad thing is if TCT, and car dealers in general, would provide REAL CUSTOMER SERVICE and show HONEST CARE FOR THEIR CUSTOMERS, their business would probably be even more impressive than it is now! More

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Patricio, Bobby and Julian, they were very helpful to help us with my new lease and the entire process was extremely smooth. help us with my new lease and the entire process was extremely smooth. More

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Wonderful, smooth experience. We love our new vehicle. Thank you for your assistance and knowledge Patricio! We love our new vehicle. Thank you for your assistance and knowledge Patricio! More

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It was a pleasure right from the get-go when Max met us as we were walking up to the show room. He was welcoming and through in explaining the procedure and asking us questions as to what we were looking as we were walking up to the show room. He was welcoming and through in explaining the procedure and asking us questions as to what we were looking for. He had a though understanding of the cars that he was offering. Bobby went over the numbers and explained things to our understanding. There was no pushiness at all. Richard took care of the financing and was good at explaining things as we went along. All in all, it was a great experience. I would recommend visiting Treasure Coast Toyota of Stuart. More

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It was a true pleasure working with Santiago and Bobby. There was no pressure and they met our numbers. Great people, I suggest everyone give them a chance. I'll be purchasing another vehicle in the nea There was no pressure and they met our numbers. Great people, I suggest everyone give them a chance. I'll be purchasing another vehicle in the near future. More

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After visiting another Toyota dealer we ended up going here. So glad we did. Santiago is an excellent salesman. He is not pushy at all, very easy going and very knowledgeable. He made the process a very here. So glad we did. Santiago is an excellent salesman. He is not pushy at all, very easy going and very knowledgeable. He made the process a very good experience. Also Bobby Roderick the sales manager and Deltom in finance were really great as well. Will definitely be going back in the future even though it's an hour drive for us. More

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Bobby Roderick and Maria Tamitis were the best. They answered all my questions. Buying the truck was the easiest ever.. Thank you They answered all my questions. Buying the truck was the easiest ever.. Thank you More

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