"Before last week I have referred all to Covert Hutto. "
We went onto the lot and talked with him about trading in a 2010 F150 Lariat. We were barely there 10 minutes, when he came back without anyone looking at the truck offered 7000. Without pulling scores told us if Rush Chevrolet could do a deal for a new vehicle then we should go there. We are a FORD family so a few days later we went to Truck City Ford in Buda and we are driving a 2018 with no money down, financed with Ford Motor Credit and could not be happier. BTW we received 11,000 in trade in value. I have referred all to Covert and have purchased three vehicles there. Was very surprised at the lack on interest in trying.
"Customer buying experience "
I bought an f150 from Covert today, and I want to brag on Lad the sales manager and Brad the finance manager. They went above and beyond to provide me with the truck that I wanted. They even delivered it to my house. I highly recommend them!!!
Tim was amazing and he made the process of purchasing a new car stress free. I came in with an idea of what type of vehicle and I wanted and he gave me the pros and cons without any pressure. I ended up getting a vehicle that better suited me and my needs. Both Tim and Brad were amazing to work with
On several visits this past year I was completely ignored on the lot despite crawling all over numerous vehicles and even waving at the showroom. Complained to Dan Covert and he set me up with salesperson Haley Sokolowski. Haley did an excellent job of working with me to find the right vehicle and proved to be very helpful in getting the deal settled to everyone's satisfaction.
I had to wait around awhile to handle the financing but as it was the last day of the year and Brad was very busy I quite understood the delay. He was also very easy to work with and didn't go crazy trying to push the extras.
Other Employees Tagged:
"Interested in quality improvement and relationship building"
- Tony P
This is hands down one of the worst car buying experiences I have ever had.
The car buying experience:
First of all when we were in the process of buying a car I was told that this company was interested in long term relationships and transparency. This is not true, when we bought a used car we were informed that the second set of keys was potentially at the other dealership and that they would get them to us once they got them. I stated that I wanted two sets of keys at closing since we were giving them three sets of keys for the trade in. Our salesman high tailed it out of there before we were even off the lot. So we waited to see when we would get the second set of keys, we were informed by an employee to check in "later". So we did a few days later and were informed that we would not get a second set of keys since there was only one set. So I called the manager (Lad) who stated that they would set me up with a set of keys in a few days. So we waited and a few days past so I called and there was no response so I drove in. That's when I got to talk to the Jason another manager at that time that informed me that since it was not in writing that I had screwed up (not true in Texas contracts can be oral or written) and that in a condescending tone he might help me out. He then went on for about 15minutes about how I was messing up their bottom line since they were going to have to create a key for me and that I was manipulative since I would not take no for an answer. If he would have talked to Lad he would have found out that the key was promised, he also covered for Lad saying he was on vacation and that is why I never got a call back. Of course they had to do it in the wrong brand of key to match the car but who cares. So, I chalked it up to a very bad experience. How about long term relationships?
So when you buy a car you should check into their service department, I mean $9 oil changes sign me up! Nope, you get what you pay for. The first time we went to get our oil changed it took them over 2 hours. I mean I am not a mechanic and I can change the oil in my car in under 45 minutes but I cannot do it for $9. So yet again they messed up and they gave us a $10 voucher for our next visit. A few months go by and we need an oil change so we sign up online a week before. We receive no notification and knew it was on labor day. Just before we get ready to go we called, no answer, finally we get a recording that states they were closed. So, we tried the online service again and follow up with a phone call the next day. They tell us there is no appointment in the time that we scheduled. But they can make us one, we would just have to wait until the mechanics get back from lunch. Oh and it may take a few hours. Don't use their online service to get an oil change.
More like short term and deceptive. Don't buy your car here, go to another dealership. We have had nothing but bad experiences and a lot of wasted time. I would love to discuss this with anyone at cover and hopefully do a follow up section in this review, but at this point I will being going to another dealership who hopefully takes care of their customers. Their finance guy Brad is amazing, and was the only reason why we did not cancel the transaction in the first place!
Following this review, Covert Hutto responded and was interested to hear my side of the story. I was put into contact with the owner Dan Covert. He listened to what I had say and is going to discuss this situation with his staff to see what happened on their end. I would like to add Dan to the list of reasons why I would go back to this location and would advise anyone who has a bad experience to reach out to the owner to discuss the situation. Since my review I have found out that the sales person who helped us no longer works there. I hope this helps out.
Haley Sokolowski at Covert Hutto made it so easy to buy my new truck. I would highly recommend heading to Covert Hutto and doing the same. Brad LaRoche in the finance department was great help as well.
Other Employees Tagged:
Shawn High was very helpful and great to work with. I highly recommend Hutto Covert and Shawn High if you're looking for a new car.
Other Employees Tagged:
"Buying process never easier"
- Bob-lives in Temple- drove to Hutto
I found a truck I liked when shopping on line Sunday afternoon. Called and spoke with Rick at their Bastrop location. He suggested I called jason in Hutto.
Monday evening Jason called me. We discussed my truck and he offered me $500 more than Henna, sight unseen. W discussed the LTZ I wanted and reached a price I could t find elsewhere.
Stopped at the dealership Tuesday and lunch and was done in less than 2 hours.
Worked with Jason initially and then Haley. Both very professional.
Best truck buying experience anywhere.
Haley was an awesome salesperson. She took care of all our questions and made sure we were satisfied! I told my husband that we will purchase our next vehicle from Covert Hutto!!
"Great experience "
Overall great experience. Communicated w/ Kelly Lemmons via internet and phone and he did great job in getting truck ready for me on deliver date. Brad had financial papers ready and was able to complete deal in a very timely fashion.