"I have purchased four cars here over the last 20 years,..."
I have purchased four cars here over the last 20 years, and I keep coming back because of the customer service. (And Cadillac makes a great car.) Their sales and service teams are really above and beyond, and their attention to detail is commendable.
"Outstanding sales rep that is committed in finding you..."
Outstanding sales rep that is committed in finding you the best deal! Cory gave me a deal that was irresistible and better than any competitors price along with assurance that the vehicle is and will be reliable! Pleasant experience working with a good man that sincerely cares for your interest above his own.
"Extremely helpful and Excellent Service!"
My wife and I were looking for a new to us Yukon Denali. We live out of state but were looking in central Texas for a clean vehicle that had never been near the ocean or snow. Chris was extremely helpful and accommodating to our unique situation and did everything he could to make the deal easy and seamless. Great communication the entire time. When the vehicle arrived to us in North Carolina with a headlight that was not working correctly he worked with the dealership here to get it fixed. My family has bought over 20 vehicles from Covert family of dealerships in the last 20 years and will definitely start there for our future purchases.
"fast, easy and professional buying experience"
My family and I had our best buying experience ever with Kenneth and the rest of the team at Covert Cadillac. We never write reviews, but with this experience we had, we wanted to let as many others know about how great they treated us from start to finish.
"OUTSTANDING informative Customer Service. "
Patience, Communication, knowledgebased and asking the right questions was the formula that the SALES TEAM had for SUCCESS. EXCELLENT WORK COVERT. I will come BACK.
"Great experience all around "
Chris Tropiano helped me evaluate and purchase a pre-owned truck with ease. Super friendly guy and the whole process was painless. Love the truck!
"Worth every minute of our time!"
We had a horrible experience at a dealership in Houston that resulted in us returning the car we purchased. We stumbled upon the vehicle we wanted at Covert in Austin & were very cautious about driving 2 hours away and purchasing another vehicle. From the get go, they were up front, no hassle, no games & very accomodating. We purchased the vehicle from them and they turned around our terrible experience that we had by going above and beyond for us! We requested that a headlight be replaced, the center console top be replaced & a new rim for one of the tires. They were happy to do everything we requested & even delivered the vehicle to us in Houston! We had a lot of questions and were pretty picky considering what we went through and all the deception that we dealt with from another dealership. Everyone was extremely nice & made sure to make us feel comfortable. We felt that everyone there was willing to help with anything we requested and we weren't there playing the waiting game! I hate going to dealerships and waiting there for hours. I would definitely recommend Covert Cadillac in Austin to anyone looking for a new or used vehicle!
"Exceptional Customer Service, Well worth the drive! "
We as buying customer can go ANY WHERE to buy a car if we are willing to get there, so it is evident to me that Covert Cadillac (Mr. Christopher Tropiano) understands this concept by providing excellent car buying customer service. From the time I sent my text message inquiry, to the time I spoke with Mr. Tropiano on the phone, it was nothing less than exceptional service. He applied no pressure to purchase and communicated with me even on his day off. He understood I would be traveling to consider or purchase from his location at Covert, so he provided EVERYTHING I needed to know to make me feel comfortable in traveling to look at a vehicle. I live in a location with at least 2 Cadillac dealership options but the deal and customer service Mr. Tropiano/Covert Cadillac provided to me BEFORE I got there was well worth me take the time to go to Covert (buying or not). From the time we arrived, Mr. Tropiano was available and so efficient in making the buying the experience exceptional. The willingness of the dealership to work with my wife and I was "spot on" and was worth the time we spent. I would recommend anyone to at least give Covert and team a chance to EARN your business.
"Great experience - knowledgeable sales representative"
I recently walked into Covert Cadillac after a friend had recommended it. I had the pleasure of working with Bradley Allen. He showed me around the lot and answered all of the questions that I had regarding the vehicles I was interested in.
Bradley wasn't overly pushy and he gave me information on a variety of small SUVs that helped me to understand the difference between the vehicles and to see the benefits of each. I'll definitely be back!
"Old-Fashion Customer Service"
- Jonathan H.
My wife and I are so pleased with our "new to us" Yukon XL Denali. What makes this great vehicle GRAND is the level of customer service, respect, and kindness we experienced from the dealership. We honestly encourage anyone reading this to call Bradley Allen and let him get you in the vehicle you want! We chose to fly into Austin from Midland to do business with Bradley & Covert Cadillac!