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Brae Dunn
Brae Dunn at Toyota of Rockwall
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Brae Dunn

Toyota Brand Specialist

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75087

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4.5
41 Reviews
4.5

41 Reviews

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41 Reviews of Brae Dunn

January 07, 2024

Dealership Rating
Employee Rating

I was sold a plan for $1800 that included windshield chip repair, I was informed by service person chip could not be repaired? More

by gpmesquite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 10, 2024

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 03, 2024

Dealership Rating
Employee Rating

Very good salesman team, manager is good too. Nice dealership. Nice car. but screen working like no good with android app and look like waist time and money for people . More

by olvn89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Brown, Jeff Land

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Jan 04, 2024

Toyota of Rockwall responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 22, 2023

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Employee Rating

Everybody is amazing there. Great place to shop. I got my Toyota for Toyota of Rockwall ! More

by fixitnemo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Corey Thomas, Ken Martin, Glenn Coy, Jeff Land, Nehemias Lopez, Amanda Folker, Carmelo Adorno, Oscar Boyd, Quin Flowers

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Nov 23, 2023

Toyota of Rockwall responded

Thanks for your feedback on your recent visit to Toyota of Rockwall. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

October 31, 2023

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Employee Rating

Salesman was a liar. He tried to tell me that I had to buy an upgraded truck to get four wheel drive. Service is fine. More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kasey Boysaw

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Nov 04, 2023

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 17, 2023

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Employee Rating

No service, just a means to rip customers off with outrageous fees and purchase propaganda More

by jonesntx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lonnie Wade, Glenn Coy, Josef Casares, James Brown, Kasey Boysaw, Carmelo Adorno, Oscar Boyd

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Sep 21, 2023

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Sep 21, 2023

jonesntx1 responded

I find it interesting you did not acknowledge the outline of instances reflecting poor service experiences. The email was returned.

September 16, 2023

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Employee Rating

I had a nail in my tire and they took great care of me. Kept me comfortable while I waited too! More

by #Toyotafan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryson Ford

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Sep 17, 2023

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 08, 2023

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Employee Rating

They were so polite and helpful. Very nice people all were willing to make me feel good about coming to Toyota of rockwall . Enjoyed it and very happy with my car and would tell ev More

by lmbrady8991
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dontrell Saucier

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Aug 10, 2023

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 20, 2023

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Employee Rating

Felt like our salesman (Brae) worked for us to make the deal.Nice dealership.Friendly employees.. More

by cmfrench08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
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Jul 22, 2023

Toyota of Rockwall responded

Thank you so much for your wonderful review! We are thrilled that Brae had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Toyota of Rockwall!

June 14, 2023

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Employee Rating

Good prompt customers service. Friendly staff. Vehicle was ready to go. Sales staff to manager were open and attentive More

by copchop
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terry Pierson Jr. , Scott Smith, Corey Thomas, Isai Nieto, James Brown, Cesar Martinez, Amanda Folker

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Jun 15, 2023

Toyota of Rockwall responded

Thank you so much for choosing Toyota of Rockwall! Congrats on your new purchase, and let us know if we can be of any more assistance!

January 30, 2023

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Employee Rating

Braeshaun and Joseph were such a pleasure to work with. They’re incredibly respectful of your time, professional, friendly and knowledgeable. I would absolutely go back and buy a car from them again in the More

by Rnleena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josef Casares

Helpful
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Jan 30, 2023

Toyota of Rockwall responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Toyota of Rockwall!

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