Brandon Cooper

All went well. Manny was great and they were very prompt. A pleasure doing business with them. Manny was great and they were very prompt. A pleasure doing business with them. More

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Manny was polite and professional. Great technician. Will ask for him again on my next visit Great technician. Will ask for him again on my next visit More

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Very good service. Wait time okay. Nice waiting area and service rep was very good. Wait time okay. Nice waiting area and service rep was very good. More

by NWARE0712 Verified Customer Verified Customer

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I bought a used vehicle here and it was a complete lemon. I tried reaching out multiple times but no one would reach back out to me. I finally sold the car (to cut my losses) and when I reached out to David I tried reaching out multiple times but no one would reach back out to me. I finally sold the car (to cut my losses) and when I reached out to David (sales manager) to get a refund on my "Shottenkirk Care" because NOTHING was covered and I was repeatedly ignored when trying to rectify the situations. David said he wished I would have come to them before selling the car...ARE YOU KIDDING ME? When explaining that I had multiple times giving dates that I made contact, and no one would help or respond to my messages, David said they couldn't help me or refund the "Shottenkirk Care" package that turned out to be useless. The "Shottenkirk Care" is a complete scam. Run from this dealership as they don't take care of their customers once they walk out the door. More

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I went to Shottenkirk Toyota on 05/16/2022 looking for a Chevrolet Tahoe. I met Havin Hill, the sales rep. I told him what I was looking for and that I had seen online that they had a 2016 Tahoe that I was Chevrolet Tahoe. I met Havin Hill, the sales rep. I told him what I was looking for and that I had seen online that they had a 2016 Tahoe that I was interested in. The price online was 32K. Havin Hill was extremely nice and helpful. He gave me two Tahoe's to pick from. I picked the Tahoe that suited me best. I knew the Tahoe was used. 05/16/2022 the date of my purchase the mileage on the 2016 Chevrolet Tahoe was 103572. I purchased several warranties for the used Tahoe in the belief that they would cover any and all things for my vehicle. I paid 10k in warranties through Shottenkirk Toyota Weatherford and ETHOS GROUP INC. Shottenkirk Customer Care was $1,995.00. Prepaid Maintenance from ETHOS was $1,495.00. Ethos Mechanical Breakdown was $6,640.00. The financial woman told me that the warranties would cover bumper to bumper. I went ahead and got all the warranties because it was a used car and had over 103k miles on it under the impression that my warranties would cover it. What I did not know and what they did not tell me is that they sold me the Tahoe as is. I don't understand why they sold me 10k in warranties when they didn't cover any of the problems that came up in the first month of owning the Tahoe. I had to replace the battery on the Tahoe within 3 days of getting it from Shottenkirk. The check engine light came on in the Tahoe. I have family that are in the mechanical field. I had them run a test for me to tell what the codes were for. At that time it was fuel issues codes. I took my Tahoe to Shottenkirk to have them look at the codes and to see if they would repair the issues. After waiting 45 minutes the Service Manager Tim Krolak came out to tell me that it was just a censor and they cleared the code. I knew that was wrong. At that point I felt I was lied to and Shottenkirk lost my trust in that moment. I took my Tahoe to Jerry's GM in Weatherford TX on 06/07/2022 they had to replace my fuel injectors. None of my warranties covered the bill. I paid $1,448.00 when I picked up my Tahoe. The check engine light came on again and I took it back to Jerry's GM to get serviced 06/22/2022. This time the Catalytic Converter had to be replaced. Once again my warranties didn't cover the service. The amount was for $2,417.39. I paid once again out of my pocket. In total in those couple of weeks I paid $3,865.78. Fast track to today 09/28/2022 my Tahoe is back at Jerry's GM. I took in yesterday 09/27/2022 because the Tahoe stalled on my children and I as we were driving on the HWY. I felt the Tahoe was unsafe for my family. Today 09/28/2022 I went to Shottenkirk Toyota to speak with the general manager Barry Schwerdt. I was met outside by a sales rep. I didn't get his name. He said to give him a moment. I waited outside as he went inside to get me the GM. 2 men came out and greeted me outside. They approached me and asked me what they could do to help me? I asked each of them if they were the GM. Each of them said no. I asked if the assistant GM was available and they said no. They said their GM was out of town. I asked the 2 men for their names and at first they would not give them to me. Finally Brandon introduced himself but did not tell me what his role was. I asked the men if we could go inside and sit? They said yes. I brought my contract from the sale on the Tahoe and all the work that I had to do to the Tahoe and simply asked them to please buy the Tahoe back and do the right thing. Brandon said to give him a minute and that he would be back with an answer. Brandon came back and said that they do not buy cars over 100k miles. I know for a fact that is a lie. My Tahoe was sold to me at 103k. I looked on their website today and they have several used cars for sale with over 100k miles. I also learned that Brandon Cooper I is the internet director. Brandon offered me the opportunity to trade my Tahoe in for a different vehicle. When I said no he proceeded to tell me how wrong I was for not taking the Tahoe back to them when it came back on again after their Service manager Tim Krolak cleared my car code and lied about the issues. That's when I tried to explain to him that I bought 10k in warranties. Brandon still said he couldn't help me. I told Brandon he would be hearing from my lawyer. Brandon then said he could no longer speak to me. I did go to my lawyer when I left there. Come to find out my lawyer could not help because Shottenkirk did not check the boss that allowed my warranties to work. So I am reaching out to the Attorney General for help. Shottenkirk Toyota of Weatherford is full of lies and scams. I do not recommend Shottenkirk Toyota of Weatherford. More

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Honest and polite, sold me a truck for listed price and gave me more for my trade in than Blue book gave me more for my trade in than Blue book More

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Just terrible service, bought a car and the seat broke 2 months. They tried to charge me $1000 for a new seat motor. They lie about prices mandatory make you buy shottenkirk care for $1995 tons of hidden fe months. They tried to charge me $1000 for a new seat motor. They lie about prices mandatory make you buy shottenkirk care for $1995 tons of hidden fees. The. They won’t help you and ignore calls. I would stay far away from these people. Not only does my daughter have to pay the overpriced car. Now to fix it for $1000 which was all her graduation money . Peggy in service was rude us, Brandon the manager was completely unhelpful. I regret buying here. They are truly a shotty place More

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Drove nearly three hours to buy a truck advertised online after ours was totalled a week ago. Drive went well, sales person nice enough BUT then the truck was $ 11,000+ more! Yep, no way after ours was totalled a week ago. Drive went well, sales person nice enough BUT then the truck was $ 11,000+ more! Yep, no way More

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Brandon was nice enough but the fact he work's for this outfit makes me question his character a bit. He should go to a real dealership where they don't bait you with one price on the internet then when yo outfit makes me question his character a bit. He should go to a real dealership where they don't bait you with one price on the internet then when you get there want you to pay $5,000 in "Mandatory fees". They'd be better off learning how to actually sell these joke add-ons and let those that want them buy them do so and those that don't, buy the xxxx vehicle. If you like the sales tactics of the 70's and 80's you'll love this place. More

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Scheduled a test drive, received a confirmation call from the dealership the day before. Flew over 1000 miles to DFW and visited the dealership at my scheduled appointment time. The sales person stated he the dealership the day before. Flew over 1000 miles to DFW and visited the dealership at my scheduled appointment time. The sales person stated he needed to go "speak to his manager and pull the vehicle around." He returned saying that the vehicle had been sold. I made it clear I was traveling to check out this vehicle and was not offered any opportunity to lock it in or otherwise ensure the vehicle would be available. This was a wasted trip and I am unable to convey how frustrating this situation is. Recommend looking elsewhere. More

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