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Brandon Henson
Brandon Henson, Service Advisor, Van Hyundai
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Brandon Henson

Service Advisor

Van Hyundai

1301 S Interstate 35E
Carrollton, TX 75006

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5 Reviews of Brandon Henson

June 15, 2015

Dealership Rating

"Horrible Experience with Service Center"

- brookedanielle214

I bought a 2015 Hyundai Elantra Limited in March 2015. The car has been in the shop twice. The second time for almost 2 weeks. While in the shop I was given a loaner car. While in my possession a rock flew and hit front windshield causing a crack. I totally understand that I should be responsible for this as it has been claimed through my insurance. When they delivered my car after two weeks I was told that they would work something out about crack in windshield since they kept my car for so long but I choose to do the right thing. Now while my car was in their possession someone stole my daughters Iphone 5s out of my glovebox. They could have cared less and wanted me to do the right thing regarding the cracked windshield but they aren't responsible for things missing out of my car and refuse to do anything about it. POOR CUSTOMER SERVICE all around!! Please be aware. I will never in my life refer anyone to them or purchase another vehicle from them again!!!!!

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Recommend Dealer
No

Other Employees Tagged: Jakob Waldbusser

May 02, 2015

Dealership Rating

"After you buy.......bad service"

- Jaj

They have no parking available around the dealership and they are right next to 35 and the carrolton downtown, so good luck getting there with a cruddy looking exterior and interior. They make tons of promises about having the best service, but after you buy, they could care less. And they will call and email several times to get you to fill out your review. The sales guy that sold my car is no longer there after 2 months, wonder why. The city is trying to get the dealership to leave, but they won't. After your service visit, they park your car into an over crowded lot across the street with other cars that are being serviced and you need to back out onto a busy street with the exit ramp from 35. Good luck with this!! It is crazy busy traffic all of the time and the people working there are not professional and not that intelligent.

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Recommend Dealer
No

Other Employees Tagged: Jakob Waldbusser

December 22, 2014

Dealership Rating

"Best car dealership experience...EVER"

- Bennett194

I bought a 2013 Hyundai Santa Fe back in December '13. Until then, I previously owned 1996, 2003, & 2006 Nissan Maxima's. I was reluctant to look at a Hyundai because I was a Nissan devotee. With that said, I was pleasantly surprised with what a great experience Van Hyundai was when shopping for a car is often an awful experience. I never felt rushed, we worked on finances until I felt comfortable, and I have been happy with my car choice for 2 years now. I take my vehicle into the Van Hyundai service center for each scheduled visit. I have nothing to say but positive things about every visit. All the staff are friendly and take care of you...I couldn't ask for more. Brandon Henson is really great to work with as well as Sherry & Jason. All in all, I have been a happy Hyundai owner & customer.

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Recommend Dealer
Yes

Other Employees Tagged: BJ Jackson , Sherry Parker - service

December 09, 2014

Dealership Rating

"Best experience, definitely recommend!"

- hulaby

I own a 2013 Hyundai Sonata and had to take it in for service. The staff was very friendly however there were some issues. Brandon was very quick to correct the issue and was more than accommodating. He followed up several times to ensure my service was excellent. I now use them for all service issues as well as oil changes and car detail (car was spotless). Definitely recommend and will refer others to this dealership.

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Recommend Dealer
Yes

February 16, 2014

Dealership Rating

"Purchased a 2010 Elantra Touring new from this dealership..."

- bgordonyoung

Purchased a 2010 Elantra Touring new from this dealership and have taken it back religiously for maintenance and warranty work ever since. I've never had a bad experience. Regarding the $125.00 "Warranty" charge another reviewer complained about (and by the way, it's not their fault you (the reviewer) had to drive "45 minutes" to get there): My recent trip to the dealership involved a potential warranty issue and I too was quoted the $125.00 "diagnostic" fee. HOWEVER, it was explained to me that if the issue was deemed a covered warranty item, the fee would be waived. My problem was covered under the warranty and the $125.00 fee was waived, so to me, it's a non-issue. Most of the time I have "waited" for my vehicle but there has been 4 times I needed a "loaner" car. 3 times they've given me very nice Hyundai Genesis' to drive and 1 time they had no loaners available so they took me over to the on-site Enterprise Rent-a-Car and got me a car at no expense (except for gas). They always follow up with me after I get my car back and they always give me my car back MUCH cleaner than when I took it in...I'm shocked sometimes as it looks like they've done a complete detail on the car vs. a quick wash job. Nothing but good things to say about the Service Manager (Brandon) and Jason Kline who has assisted me the last 2 times I brought my car in. If I have one "negative" to whine about is the last time I took it in for warranty work they called me to tell me I needed a new battery and an alignment. I didn't complain about it but it sorta irritated me that I took it in for warranty work and still ended up paying $300+ for unexpected service. For the record afterward I did some research on-line regarding the work they recommended and found that what they recommended was considered "normal" service for a car with my mileage/age on it.

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Recommend Dealer
Yes

Other Employees Tagged: Jason Kline

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