"Feedback from Service Manager and Customer Relations Manager"
On 12/22/18 I brought my 1998 LandCruiser in for oil change and tire rotation with my
2 coupons, oil change for $29.99 and tire rotation for $16.99. But when I was called to pay
it's around $64.00. The service advisor (Britaney Thobe) said I'm not allowed to use 2 coupons. This is a very deceptive and unethical way of doing business. I've been a 21-year long customer with this dealer when I purchased the 1998 Land cruiser, then the 2004 Corolla LE and finally the 2005 Sienna LE AWD.
I know many individuals from the sales, service, parts to the management for a long time, from Jenny, Judy Sutton, to Dan (technician in 4-wheel alignment).
I left multiple voicemails to Mike Young and Shirley Kucera trying to inform them about this incident and didn't get a response until 3, 4 days later and I myself had to call again.
"Parts for repair "
Me. Whitemore helped my find the cheapest parts for my car. I don't not want to use the factory parts. After the parts were installed they worked just the same. He was very knowledgable about his vehicals.
"Help With Parts"
I had an issue with my newly purchased, but still under factory warranty, vehicle & I utilized R&H for my needs. I was greeted warmly and directed to the most expeditious, positive, resolution of my problem. I got the parts I needed and my problem solved efficiently and courteously. I would recommended this dealer & particularly the associate that helped me, to any car owner
"Treated like top priority"
The service is quick. Service was handled in a professional manner. I felt welcomed. The employee was very patient and knowledgeable of his line of work.