"Easy and fun"
- Red Rock
I just bought my second Subaru from John Martinez at Austin Subaru. He understood exactly what I wanted and took me straight to the perfect fit! Thanks!
"Service, Accessory Modifications & Sales. "
My busy schedule changes hourly, Adam Massey along with John Martinez went above and beyond to get my car in for a routine service, additional accessory modifications and a huge customer service request (with help from Travis Pastrana) that far exceeded my expectations. Great job guys!!
"Accessory purchase and installation"
I called a few days earlier and made the appointment for 2PM on a Wednesday, hoping to have it completed while attending "Subaru School", Little did I know my vehicle was needed for the class! Morgan Roberts, the Instructor, told William Heller to go ahead with the installation, He would find a substitute vehicle to use for the class. Morgan returned in a short time and we started the class.Great experience, hands on operation of all of the features.We were given a week to use the vehicle so as to understand all the features, I wish I could go again in about a month! After about an hour and a half, we finished the class and retured to the Service Dept. and Mr. Heller informed us the car was ready and he was completing the bill. We had a great Sales Rep a week earlier, Brittany Nelson. She spent most of her day showing the many safety features and available choices.
"New car purchase"
I couldn't have been more please last Monday with my purchase experience. Despite being busy, Austin Subaru continues to make me feel like I'm their only customer, whether in sales or service. A+! Thanks again.
"Very efficient "
Very busy was treated like VIP Got the job done quick but with quality. Coffee lounge is a nice touch. Will most definitely be back for my next maintenance check
"Tremendously professional and low pressure experience. "
Beyond the part that we were able to come to terms on the vehicle I wanted and meet my price point, the overarching reason for choosing Subaru is because of this dealer and sales experience. Amanda, Eldon, and Morgan are all amazing. Very professional, knowledgeable, engaged, and most of all low pressure; caring and respectful. Top shelf in every category of customer service. Thank you very much. I greatly appreciate it.