"They made me feel like I was wasting their time."
I drove about 50 miles to look at the vehicle. I told the salesman that my husband and I would like to discuss it. He said, "So you drove clear here just to test drive?" When we did purchase the vehicle, it took 3 hours before we were able to sign the paperwork.
The car was clean and ready to test drive. We were able to return multiple times to test drive. The Sales reps were very helpful and knowledgeable. The entire dealership was very accommodating and professional.
It was a great experience Nick and Brent did a great job to make the deal go through. I will be going back to them for my next vehicle.
"Very Helpful and Kind"
My husband and I came in to look at a used Expedition, Brent and I spoke several times prior to coming into the dealership. He was very helpful. Long story short, after much debate, we ended up with a new Expedition as it suited our taste better than the used vehicle. Brent was very personable and offered many helpful tips/suggestions. Thank you Brent!
"Overall a good experience "
Overall my experience was good. I but a new truck every year so I have worked with several lots.
Although they gave me a fair price on my trade they marked it up $11k (most lots only mark up $4-5k). The industry standard is 9% that would be about 6 on most of my deals.
My salesman Brent R was friendly while I was sitting there but didn't seem to be able to do anything on the deal, most negotiating is done in the finance office. After the deal was done Brent did a good job on the walk around. Brett also told me that I could come in and get the free oil changes without a appointment and it would take a hour or so. This was not true and I was told by several that was a lie.
PJ "Pat" the GM came out at the end and gave me a card incase I ever needed anything. When I stopped by to get my first oil change and they said they are two weeks out I sent him a email that he fardwarded to the service manager. I tried to email him several months later and he did the same thing but at least he gets them handled fast. I have bought 5 chevys in a row and almost only work with the GM of Johnson Auto so it's a little different but ok.
I have been into the lot 3 times for my services now and each time I see Brett he has no clue who I am. I usually stick out in a crowd. It has now been about 10 months since I bought and am starting to look for a new truck. Brent sent out a mass email saying they are having a special hail sale without the hail damage. I've been watching there prices for a good sale so I looked and the prices are the same as last week. I sent him an email asking if they would give me the same price as last year. Brent said he would work on it and I haven't heard back in over a week. I'm going to get a different salesperson if I go back but overall they have good pricing just be careful in the finance office.
"Easy and quick "
We knew what we wanted and had a recommendation to buy from Brent Rogers. He didn’t try to sell us anything besides what we already knew we wanted. We did add some of the optional coverages (GAP, service plan, and window tinting). The finance guy was very nice, quick and knowledgeable. Great experience - we were in and out in about 3 hours, including test drive.
"Bait and Switch"
This is the worst experience I've ever had at a car dealership, both as a former salesperson and as a customer. I emailed a salesperson for a week about trading two vehicles for a used Yukon on the lot. We exchanged numbers, I submitted detailed information about both trades. I drove my three kids and two vehicles 120 miles on Memorial Day because my sales person had written up a deal that worked for us. Turns out when we got there that he had "forgotten" to include some negative equity from our second vehicle and hit us with a $4,000 price increase. Needless to say, after two hours in the car with a five year old, three year old, and a seven month old, I wasn't in the mood to stick around for another three hours to hash this out. My salesman handed me the keys back to my vehicle with no apology or regard for the time and effort I had spent driving down to Longmont on a holiday. I called and complained to a manager who said he would "look into it", and only emailed me back an hour later after I submitted a feedback email to the GM of the store. At no point ever did anyone acknowledge what a huge inconvenience the whole process was. I was told that "that deal didn't make sense for two trades," basically telling me that I should have known the deal was too good to be true. Due to the complete lack of professionalism or empathy exhibited by the manager there, I will never come back. Don't waste your time getting baited and switched, too.
"The nearly impossible HAPPENED!!"
Thank you Adam, Zach, Pat, Chaz, and Donovan for giving me back the wheels I wanted!
I lost my 2013 Escape to an accident that totaled my baby! Thankfully no one as hurt, and the other person had insurance - they took 100-% of the liability!
I was not in great financial shape, and everyone here at Longmont Ford worked hard to make this happen! I am so thrilled to get a year newer AND the same color which I love!! ??
"I’m back again😁"
I continually give these guys my business due to the customer service. This is my fifth vehicle I’ve bought from these guys and my third time working with Brent R. I can’t express how easy my experiences have been! Thanks guys!
I went in without high hopes of getting a car because of my credit, but Brent was awesome and SO helpful!! Thank you so much!