Brian Bernstetter

No stress car buying experience I highly recommend Audi St. Paul; I have been a customer for many years and find their sales and service departments to be top notch. I have purchase I highly recommend Audi St. Paul; I have been a customer for many years and find their sales and service departments to be top notch. I have purchased more than one Audi from this dealership and the buying experience is always professional and the service department goes above and beyond to take care of any issues that might arise with the car, which are very few. More

Helpful 0

Report | Print

Fantastic service on a new car buying experience. I had a flawless buying experience at this dealership. Manager Dan Cooney and his team was exceptional in streamlining the process of buying the car t I had a flawless buying experience at this dealership. Manager Dan Cooney and his team was exceptional in streamlining the process of buying the car that caught my eye. They exceeded my expectations and did well for the Audi and Carousel brands. Thank you! More

Helpful 0

Report | Print

My Recent Purchase I recently purchased a beautiful 2015 A4 from Jen Brown at Audi St. Paul. I had my previous Audi A6 for 15 years and it was time to trade her in. Je I recently purchased a beautiful 2015 A4 from Jen Brown at Audi St. Paul. I had my previous Audi A6 for 15 years and it was time to trade her in. Jen Brown assisted me and I just loved working with her!! She is fair, honest, courteous, professional, and informed! I am thrilled with my new car, and I would highly recommend Jen Brown, and the entire Team at St. Paul Audi! Sincerely, Bev Niessen at Audi St. Paul! Sincerely, Bev Niessen More

Helpful 0

Report | Print

2013 Q7 Service As always, excellent service. Savanah is always so helpful and courteous. My loaner was clean and my Q7 was returned as expected. Thanks again for the As always, excellent service. Savanah is always so helpful and courteous. My loaner was clean and my Q7 was returned as expected. Thanks again for the prompt repairs. More

Helpful 0

Report | Print

Easy to make app't It was easy to make app't and the work required was done promptly. Good job Brian Bernstetter. Good comp wash job, too! Nice coffee and snacks, as It was easy to make app't and the work required was done promptly. Good job Brian Bernstetter. Good comp wash job, too! Nice coffee and snacks, as well. More

Helpful 0

Report | Print

15,000 mile service well done Brian Bernstetter did an outstanding job on our latest service! We will continue to have our car serviced at Audi of St Paul. Thank you! Brian Bernstetter did an outstanding job on our latest service! We will continue to have our car serviced at Audi of St Paul. Thank you! More

Helpful 0

Report | Print

140,000 Mile check on my 2001 A6 I was recently at the St. Paul Audi dealership for a new tire and a 140,000 mile service. I always ask for Ryan Thompson, or Brian Bernstetter. This I was recently at the St. Paul Audi dealership for a new tire and a 140,000 mile service. I always ask for Ryan Thompson, or Brian Bernstetter. This time, Ryan was available to help me. As always, my car was cared for efficiently, professionally, and respectfully. I think of Ryan and Brian as my friends. They are always very upfront with me about what needs to be done on my car immediately, and where I can perhaps wait a bit to do a repair to help me financially. They listen to my concerns carefully, inform me about any problems, in detail, and I trust them because over the years they have earned my trust. It is very reassuring, I think especially for a woman, who may not be as knowledgable about cars in general, to feel so respected. I can bring my car in via appointment, or on the spur of the moment, and I always get GREAT service! I also always drive away having my car clean, inside and out, and drinking a Cappuccino. How nice is that! At times, I consider purchasing a new Audi. I have had conversations with Jen Brown. She is never pushy, always helpful, very pleasant to talk to, and I would trust her with my next purchase. I look forward to that, at some point. Also. the St. Paul Audi dealership is always clean and comfortable, if I nee to wait. Everyone is very pleasant and professional. When I have need for a rental car, I always have a beautiful, nearly new Audi to drive, at no cost, and filled with gas. I don't know what else I could ask for. I love my Audi, and I love Audi St. Paul. Thank you Ryan, Brian, and Jen and the entire team at St. Paul Audi for your amazing service! More

Helpful 0

Report | Print

Horrible service and craftsmanship I will never buy another Audi, you don't stand by your product. Audi customer service is equal or less then Walmart. Not to mention that VWAG had horr I will never buy another Audi, you don't stand by your product. Audi customer service is equal or less then Walmart. Not to mention that VWAG had horrible ethics. More

Helpful 2

Report | Print

Fantastic Experience I could not feel better about buying a car from Joel Heinen. From my first call, to Joel handing me the keys, was fantastic!I called with specific que I could not feel better about buying a car from Joel Heinen. From my first call, to Joel handing me the keys, was fantastic!I called with specific questions about a used car and Joel went out and looked a the car and called me back. His answers were in great detail and very honest. He did not try to tell me it was something it was not! Joel was able to get me answers to all my questions about additional cars prior to me buying a car. I will recommend Joel as I can and will use him again as needed in the future. More

Helpful 0

Report | Print

looking for a used auto Annette Adams professionally took me through the selecting and buying process. Prior to that she worked with the service department to value my car an Annette Adams professionally took me through the selecting and buying process. Prior to that she worked with the service department to value my car and following such review I decided to look for a replacement car. Tammy handled the business side as a true professional as well. Also Brian was helpful on the service side of things. One issue: When I test drove the vehicle the floor mats were in the cargo area and when I picked it up they were recently shampooed again in the cargo area to dry. I allowed them to dry over night. The driver side floor mat is almost worn thru and totally unacceptable for a CPO. I would like it replaced. More

Helpful 1

Report | Print