Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Brian Carlson
Brian Carlson at Griffin Ford Fort Atkinson

Brian Carlson

Service Mananger

Griffin Ford Fort Atkinson

1642 Janesville Avenue
Fort Atkinson, WI 53538

4.8
67 Reviews

BC started his career at Griffin Ford-Lincoln in the detail department. Then two years later started as an apprentice technician. Since then he has worked his way up to become a master certified technician and one of the top performers at the dealership. He is married with two beautiful children.

4.8

67 Reviews

Write a Review

Dealership Experience

24 yrs, 4 mos

Industry Experience

24 yrs, 4 mos

67 Reviews of Brian Carlson

October 01, 2023

Dealership Rating
Employee Rating

They were able to get me in right away and they fixed my car very fast. Will always recommend Griffin Ford. More

by Megan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Oct 10, 2023

Griffin Ford Fort Atkinson responded

Hi Megan, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time. Sincerely, The Griffin Family

September 01, 2023

Dealership Rating
Employee Rating

They are responsive and polite. When I need a technical question answered… they do so! I recommend them to my friends! More

by JoePieters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Chady

Helpful
Report | Print
Sep 06, 2023

Griffin Ford Fort Atkinson responded

Hi Joe, thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We look forward to the next time we get to assist you! Sincerely, The Griffin Family

August 29, 2023

Dealership Rating
Employee Rating

They could. not.figure out hiwmto.program the new keys that I purchased, and did not provide any advice More

by BERNIE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
Report | Print
Aug 30, 2023

Griffin Ford Fort Atkinson responded

Hello BERNIE9, Thank you for taking the time to share your experience with us. We appreciate your feedback and would like to clarify the situation to ensure a full understanding of the events that took place during your recent visit. You indeed brought your own keys for programming, and we made every effort to assist you in getting them to work with your vehicle. Our technicians and Service Manager went above and beyond to program the keys you provided. However, despite our best efforts, the key fobs could not be successfully programmed, even after testing and reprogramming attempts. We understand that this can be frustrating, and we apologize for any inconvenience this may have caused. It's important to note that the key fobs you brought in were not purchased from our dealership or from Ford. When parts are sourced externally, we have limited control over their compatibility with your vehicle's system. Had the key fobs been purchased through us or a Ford authorized dealer, we would have been able to provide further assistance and support, as we stand behind the quality and compatibility of the parts we supply. In an effort to help you, we did not charge you for retrieving and programming your door code, which you requested. We understand the importance of this service for your convenience, and we were pleased to assist you with it at no additional cost. While we strive to provide comprehensive assistance to all our customers, we must acknowledge that when non-standard or third-party parts are involved, it can be challenging to ensure their compatibility. In this case, we advised you to seek assistance from the source where you obtained the key fobs, as they may have insights or solutions specific to the products they provided. We want to assure you that our team is always here to offer guidance and support to the best of our abilities. We genuinely regret any inconvenience you experienced during your visit. If you have any further questions or require additional assistance, please do not hesitate to reach out to kpoje@griffinautogroup.com. Thank you for choosing our dealership, and we appreciate your understanding in this matter.

August 28, 2023

Dealership Rating
Employee Rating

Always super friendly and very helpful! The employees go out of the way to help! More

by shannonschepp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Schepp

Helpful
Report | Print
Sep 06, 2023

Griffin Ford Fort Atkinson responded

Hi, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time. Sincerely, The Griffin Family

August 14, 2023

Dealership Rating
Employee Rating

Nice, smallish dealership. Really worked well with us. Looking forward to a long customer relationship with them. More

by timscott0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maynard Heger , Dustin Porter

Helpful
Report | Print
Aug 31, 2023

Griffin Ford Fort Atkinson responded

Hi, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time. Sincerely, The Griffin Family

August 14, 2023

Dealership Rating
Employee Rating

Pleasure to work with. We were in a bind and they gave us a very fair trade-in value and price on a new truck. More

by timscott0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Dustin Porter

Helpful
Report | Print
Aug 18, 2023

Griffin Ford Fort Atkinson responded

Hello, wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin.

August 02, 2023

Dealership Rating
Employee Rating

They have always followed through on what they said they were going to do. I have always been informed on how the repair is coming More

by poeppelgp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Fleming, Mike Bingham

Helpful
Report | Print
Aug 07, 2023

Griffin Ford Fort Atkinson responded

Hello, thank you for sharing about how great of a place Griffin Ford Fort Atkinson 1642 Janesville Ave is. Our staff was also honored he learn we makes your day when you need service. We all look forward to the next time we get to assist you. Sincerely, The Griffin Family

July 28, 2023

Dealership Rating
Employee Rating

Organized, on time, friendly service, great professionalism, detailed, Shop looked clean and organized, billing was easy More

by tv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Bingham

Helpful
Report | Print
Aug 04, 2023

Griffin Ford Fort Atkinson responded

Hello, thank you for sharing about how great of a place Griffin Ford Fort Atkinson 1642 Janesville Ave is. Our staff was also honored he learn we makes your day when you need service. We all look forward to the next time we get to assist you. Sincerely, The Griffin Family

July 26, 2023

Dealership Rating
Employee Rating

Easy to schedule appointments. , staff is friendly and answers any question you have. Very good at communicating what was done on your vehicle and appreciate the fact it is explaine More

by Debbie B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jul 31, 2023

Griffin Ford Fort Atkinson responded

Hi Debbie, thank you for sharing all those stars. We greatly appreciate you taking the time to share about your recent experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. If you have any questions about your new vehicle, please do not hesitate to reach out. Sincerely, The Griffin Family

July 26, 2023

Dealership Rating
Employee Rating

Easy to schedule appointments. , staff is friendly and answers any question you have. Very good at communicating what was done on your vehicle and appreciate the fact it is explaine More

by Debbie B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jul 31, 2023

Griffin Ford Fort Atkinson responded

Hello Debbie, thank you for sharing about how great of a place Griffin Ford Fort Atkinson 1642 Janesville Ave is. Our staff was also honored he learn we makes your day when you need service. We all look forward to the next time we get to assist you. Sincerely, The Griffin Family

1
2
...
7

Dealership Inventory (115 Vehicles)

new 2024 Ford Mustang car, priced at $46,500
2024 Ford Mustang
new
Vapor Blue Metallic exterior
Automatic
Rear-wheel Drive
$46,500
View Details
new 2023 Ford F-150 Lightning car, priced at $50,620
2023 Ford F-150 Lightning
new
Antimatter Blue Metallic exterior
Automatic
All-wheel Drive
$50,620
View Details
used 2018 Ford F-250 car, priced at $60,000
2018 Ford F-250
used
Shadow Black exterior
Automatic
Four-wheel Drive
$60,000
View Details
new 2024 Ford F-250 car, priced at $72,480
2024 Ford F-250
new
Antimatter Blue Metallic exterior
Automatic
Four-wheel Drive
$72,480
View Details
used 2022 Ford F-150 car, priced at $45,683
2022 Ford F-150
used
Atlas Blue Metallic exterior
Automatic
Four-wheel Drive
$45,683
View Details
new 2024 Ford F-150 car, priced at $79,580
2024 Ford F-150
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
$79,580
View Details
View All Inventory