Brian Franklin | Page 50

Chris was very patient and helpful. He set everything up over the phone. When I came in all I had to do was sign some paper work. He went over all the features of my Trailhawk with me and made sure I unders over the phone. When I came in all I had to do was sign some paper work. He went over all the features of my Trailhawk with me and made sure I understood everything. It was the most stress free car buying experience I’ve ever had. More

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Great, hassle free experience. When I called because I left something in my old car they immediately checked. It was waiting for me when I got there. left something in my old car they immediately checked. It was waiting for me when I got there. More

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We took delivery of our new Willy's Jeep the first week of January. Within the first few weeks, a loud chatter/rattle starting coming from the top and front of the engine. When I dropped the vehicle for se of January. Within the first few weeks, a loud chatter/rattle starting coming from the top and front of the engine. When I dropped the vehicle for service to diagnose the problem, it was initially determined that the waste gate on the turbo charger was faulty. A new turbo charger and waste gate was installed. Upon re-examination, the noise was still very evident. The high pressure fuel pump was checked and was determined to be okay. At this time engineering was brought onboard and it was determined to check the timing belt and tension pully. It was determined that a spring on the tension pully was faulty, causing too much slack on the timing belt/chain. Our jeep was in service for 17 days. We were provided a loaner vehicle and we were treated well by Timothy Beane from sales and and Justin Stinnett from Service. My compliant is with the factory for allowing a vehicle to be sent out for delivery from the factory with serious mechanical defects. Our jeep has been repaired, but the new car experience has certainly been diminished. The manufacturer did re-imburse us a months payment and did provide an extended warranty. WE love the jeep and I certainly hope we are once again able to enjoy our new vehicle, without the fear of another break down. Ken & Zella Phares More

by K.phares Verified Customer Verified Customer

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This is the best dealership there is. I just purchased my 4th vehicle from Klaben CJDR and it’s the only dealership I trust and have and plans on returning to. Great folks and great quality vehicles. Brian i 4th vehicle from Klaben CJDR and it’s the only dealership I trust and have and plans on returning to. Great folks and great quality vehicles. Brian in finance is awesome too and made sure I made smart decisions to protect my vehicle and provided me with awesome warranty options. More

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Been a customer since 1995 when I ordered my first new truck. The staff is super friendly. My go-to salesman is Don Jacobs. He is an amazing salesman, go see him if you are in the market for a new or used truck. The staff is super friendly. My go-to salesman is Don Jacobs. He is an amazing salesman, go see him if you are in the market for a new or used car. He will not disappoint. The service person I use is Joe Hilliard, very friendly and very understanding of your needs. In the parts Department, Matt King is the man. Highly recommend every aspect of CJDR. More

by HDDUECE360 Verified Customer Verified Customer

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John was great to work with...very knowledgeable and attentive. We feel he would handle anything that might come up in the future in the best way possible. attentive. We feel he would handle anything that might come up in the future in the best way possible. More

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Carl was very easy to work with. I told him exactly what I wanted up front and within a short period of time we had a deal. I wanted up front and within a short period of time we had a deal. More

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Carl is very helpful and responsive to any questions I had. I felt he truly wanted to help me get the best deal possible. I will go back to Carl for all of my car needs! had. I felt he truly wanted to help me get the best deal possible. I will go back to Carl for all of my car needs! More

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Carl was very knowledgeable and was able to answer all of my questions. I would recommend this dealership and working with Carl to friends and family. my questions. I would recommend this dealership and working with Carl to friends and family. More

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Jeff Beane took phenomenal care of everything and that included all the chores usually left for the car buyer. From the insurance, return of old lease, transferred my plates and SiriusXM! I’ve probably bo included all the chores usually left for the car buyer. From the insurance, return of old lease, transferred my plates and SiriusXM! I’ve probably bought 10 new cars in my life and I was never treated this well, not even close! So thank you Jeff Beane , Ally and everyone at Klaben your team is beyond awesome!!! More

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