Thank you Jonathan Hawkins for providing a pleasant and easy car buying experience. We are new to the KIA family so he answered our questions and gave complete information on the car. Could not have been easier or more pleasant. Thank you.
"Brian was great! He took his time helping us out! He..."
Brian was great! He took his time helping us out! He answered all of my 100 questions I asked lol! Over all it was a great experience!! Thank you Brian your awesome!
"Great service, quick process of purchasing a used vehicle!"
Jonathan Hawkins was very friendly and thorough in processing the purchase of our 2017 Subaru Outback. He made the process almost painless! Love the unlimited car washes!
"Brian was very friendly and helpful through out the..."
Brian was very friendly and helpful through out the purchase and after. It was the best car buying experience I have had. I would be happy to purchase another car here.
"My salesman, Brian, was great! He was very friendly,..."
My salesman, Brian, was great! He was very friendly, knowledgeable about the vehicle I wanted, and answered all the questions I had about my purchase. Brian did his best to make sure my experience was smooth and done in a timely manner.
"Brian was so great, it was my first time buying a car and..."
Brian was so great, it was my first time buying a car and I felt like I could completely trust him to be transparent, trustworthy and helpful. I could tell he was in it to help me, not for the commission. Always ask for Brian Hampe!!!!
"Brian Hampe was extremely helpful throughout the process..."
Brian Hampe was extremely helpful throughout the process of buying a car. He was never pushy and actually listened to us. I never felt pressure from him at all and he was extremely professional. We recently bought a Kia Sedona EX from him and my wife is very happy. I highly recommend working with Brian!
"Bought a 2015 Kia Optima had it one day started smoking..."
Bought a 2015 Kia Optima had it one day started smoking really bad said it had a 30 point check oil was filthy and leaking really bad sorry I bought a car from you.
"Brian was very nice and helpful with my purchase of a..."
Brian was very nice and helpful with my purchase of a used Dodge Ram 1500. Wouldn’t hesitate to use Brian again in the future.
"Suntrup Kia does not care about you or anything else."
Suntrup Kia does not care about you, your money, or your business.
Let me explain my ordeal:
Kelly P. was my salesperson. She was kind and worked hard to find the car I wanted. I am very picky and knew what I wanted. I knew getting what I wanted would take time, so I was patient.
I intended to lease a new 2021 Kia Seltos. I had been waiting for these cars to come out for a long time, knowing my lease was coming to its maturity date. These cars were officially released Super Bowl weekend 2020. The very next day, I went to Suntrup and met Kelly. I went in knowing the EXACT car I wanted - a 2021 Seltos SX Turbo, white with black roof, grey interior, push-button entry and start, heated seats and steering wheel, and AWD.
I waited for months. The SX Turbo wasn't released until mid-March and it seemed nobody was getting the color I wanted. She kept searching, I kept waiting. Eventually, she found me the EXACT car I wanted. I was so excited to finally get it! Suntrup Kia was supposed to trade another dealer for this car and was supposed to get it on a Wednesday and I was scheduled to pick it up on Friday. On Thursday, Kelly called and told me this car was sold by the other dealer right before they were supposed to get it.
Okay...so fool me once, right? This isn't the first time Suntrup Kia has done this to me. When I was attempting to trade my 2015 Optima, I was looking to get a 2017 Sportage. Again, knowing what I wanted, they were going to trade another dealer for the car...three times the trade "fell through". So same story, different day. I went to Lou Fusz Kia and got the car I wanted (they also get one star for horrible customer service).
So, long story short... Suntrup knew I was ready to sign for this car. Easily $30,000. But, they could care less about customer service which is a shame because their salespeople seem to be so nice. I guess their ownership and management is where the fallout occurs.