First place if I knew that star didnt have a warranty policy for the customer is very diapponited. I guess the time I came in I didnt have to wait 2 hour plus only 1 an a half maybe I got lucky, so for coming in I got a free car wash that was the best of it all.
We worked with Brian, who was amazing and made our shopping experience super Easy!! He asked us what we wanted and got us exactly that!! We would definitely recommend Brian to anyone looking to buy a car!
The staff was very professional. They greeted me as soon as I walked in and gave me the option of waiting in their lounge area which looked very cozy or leaving the dealership and they’d call me when the vehicle is ready.
I cant believe theres dealerships around that gets away with crooked activity like they do nowadays sadly disappointed with services and maintenance...recall became into another issue with my vehicle whereas i have to repair on my own!!!
I came in to get a tire pressure sensor replace & it cost $259 after they replaced it the tire sensor light stay on so i had to come back the following week to find out why the light was still on. Then was told once you replace one of these sensors the others would need to be replaced so I could have just went to pepboys or any mechanic shop for half the price. The reason I went to the manufacture dealership is because I figured they would be able to program it right so I would not see the light on after replace it...they should have better understanding when it comes to these things like knowing that once I replace one more than likely the others would need to be replaced...
A fine and courteous team at Star Jeep in Jamaica, NY. No hassle no bs upfront and honest. No pressure from any one associated with Star dealership. No up down back and forth from sales desk to wherever most other dealership salespeople go! GREAT TEAM! Highly recommend!!
My salesperson was Brian Perez and he did all he could to get my deal done. Not too pushy or typical car salesman type. He worked with several times when I wanted to just walk away. Grade A salesperson n the upper management is just as good. They all treat u like family. I will definitely go back and I will tell friends too.
Brian Perez provided a pleasant shopping experience for me...I traded in a car that was not in the best condition and they honored the amount they advertise, which was what brought me to that dealership in the first place.All around excellent service.