Brian Peterson
Brian Peterson at Lexus of Pembroke Pines
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Brian Peterson

Collision Center

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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3.4
47 Reviews
3.4

47 Reviews

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47 Reviews of Brian Peterson

April 16, 2024

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The communication was terrible from start to finish. I had to beg for updates and quite frankly if you were not holding my car hostage, I would have refused to pay you. More

by CRAIG.FELDMAN
Recommend Dealer
No

Other Employees Tagged: Raul Najera

April 15, 2024

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Terrible will not ever recommend. FOR A LEXUS DEALER they do a xxxxty job. They don't even make sure your car is working the way you dropped it off. More

by HECTORCORP1
Service Price Transparency
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Service Time
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Recommend Dealer
No

Other Employees Tagged: Raul Najera

March 16, 2024

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Its an amazing service. Being a former BMW and Audi client for 10 years combined. I can say Lexus has made its mark with me. Thankful to Thomas and Steven for making the dea More

by hrzllc
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Steve Pastukhov, Tom Abrahams

Mar 18, 2024

Lexus of Pembroke Pines responded

We're delighted to know that our team at Lexus of Pembroke Pines has left a positive impression on you! We'll pass your thanks along to Thomas and Steven. We are looking forward to seeing you again in 35 months for the renewal!

March 10, 2024

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Brian and Pembroke Pines Lexus made my service so easy! Despite it being further from my house than various other Lexus dealers I will definitely only visit them for my car needs. More

by TFFABIAN
Service Price Transparency
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Recommend Dealer
Yes
Mar 11, 2024

Lexus of Pembroke Pines responded

We're delighted to know that Brian and our team at Lexus of Pembroke Pines made your service experience a smooth one! We appreciate you choosing us for your car needs, even if we are a bit further away. Safe travels until we see you next time!

December 24, 2023

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Awesome and a Zach and Craig Zinn amazing experience for all customers. Richard & Mildred. Weston. More

by LASVEGASPEPINO
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Recommend Dealer
Yes
Dec 26, 2023

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines! We'll make sure your kind words reach Zach and Craig. have a great day!

December 02, 2023

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Worst customer service, was not able to talk to a manager, they are always out, leaving a voicemail is useless as well. Regret my purchase from that establishment. More

by AVTLUIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Raul Najera

Dec 27, 2023

Lexus of Pembroke Pines responded

We're really sorry to read about your experience. It's important for us that all our customers feel heard and supported, so it's disappointing to know we missed the mark with you. We'd appreciate a chance to discuss this further and make things right - please reach out when you can. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 31, 2023

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Lexus of Pembroke Pines treats me as a family member - whatever I need hands-down helps me in every-way possible… down to the service department Andres also down to sales department Richard… More

by TCIERO
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 01, 2023

Lexus of Pembroke Pines responded

We're so glad to know that our team at Lexus of Pembroke Pines has made you feel like part of the family. Thanks for recognizing Andres and Richard's efforts!

October 10, 2023

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This is my second lease with Pembroke Pines and both times Yomar Contreras was my sales person. I am sold on Lexus and on Pembroke Pines Lexus …sales and service. I can’t say enough good things about b More

by KATHLEENHOAGUE
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Yomar Contreras

Oct 10, 2023

Lexus of Pembroke Pines responded

Kathleen, we're so glad to know that Yomar and our team at Lexus of Pembroke Pines have provided you with great service for your leases. We appreciate the support and look forward to continuing to serve you!

August 30, 2023

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Service was too slow and never on time. It took more than a month for a simple repair. Very unprofessional communication. More

by alejomoralesmorales
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Recommend Dealer
No

Other Employees Tagged: from the body shop

Sep 11, 2023

Lexus of Pembroke Pines responded

We're sorry to read about your experience. It's our goal to provide timely and professional service, so it's disappointing that we didn't meet those expectations in this case. We'd like the opportunity to make things right for you - please reach out at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 28, 2023

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friendly staff, quality work . .... satisfied with everything that was done. Would recommend to my friends More

by robert.sechriest
Service Price Transparency
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Recommend Dealer
Yes
Aug 28, 2023

Lexus of Pembroke Pines responded

We're glad to know you had a positive experience with our team at Lexus of Pembroke Pines and appreciate your recommendation. Thanks for the review and kind words. Safe travels until we see you next time!

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