They sold me a beautiful car. Unfortunately, I can't actually drive it as they have failed to send me the registration or temporary permit. I have tried repeatedly over the last week to convince them that this was a necessary item for me to actually be able to drive the car, but their disorganization is profoundly impressive! For now, all I can do is admire it in my driveway......................................
"Knauz the bessttt "
- Vijay sivarajan
Brock Gordon is fantastic and truly made the purchasing of our car (X3) relaxing and comfortable. we had an extremely good experience. He's patient, caring and wants to be the best help he can be. I found him to be professional, friendly, well informed, and helpful.
Brock Gordon, Bob Graziano and doug worked so hard to make us feel comfortable, and to accommodate us. The staff at Karl Knauz BMW was fabulous.
I am looking forward to my many years with Knauz
"2nd time around, Best car buying experience ever!!!"
My husband and I purchased our first BMW (2015 428i Gran Coupe) last year June from Knauz.
George Greve, Bob Geisheker, Doug Kamp and Sam Picchietti were awesome! BMW Genius Sam built 2016 X3 xDrive28i. May 21, 2016 I searched Knauz new car stock and I found a 2016 X3 xDrive28i with a lot of the bells and whistles that I hoped for plus more (exact interior and exterior). I told my husband they have my X3 in stock. My husband contacted Knauz during work hours on Tuesday May 31, 2016. Brock Gordon requested that we complete on-line application to get things started. Brock was made aware that we had a concern for Knauz to meet or beat the trade-in value on our 2004 SUV and I was adamant about driving my X3 home the next day. Wednesday June 1, 2016 we drove over 30 miles one way to get my X3. Brock was very attentive, kind, professional yet personable. Brock offered us refreshments as soon as we walked into the dealership and did everything in order for me to drive X3 home that night. Doug Kamp remembered us and said we are family and he worked out numbers that we were very pleased with. BMW Genius Brandon Helbig gave us a quick basic overview regarding features and said he would call and schedule encore within the next week. I would highly recommend this team to anyone who is looking to purchase a BMW.
Other Employees Tagged:
, BMW Genius Brandon Helbig
"Great Experience Again"
I just leased my 4th 3-Series BMW from Knauz. That alone shows they must be doing something right. In reality, they do many things right from sales to service. This time, I wasn't sure if I wanted to stay with the 3-Series or switch to the 2-series. I think I drove my sales rep (Brock Gordon) a bit crazy. I know I did more test drives than any client he previously had, but he was patient and worked with me , allowing me the time to make the best choice for my needs. After driving for new 340ix for just a few days, I know it was the right choice
"X4 35 M purchase"
We had shopped other BMW dealers prior to arriving at Knauz. When we arrived at Karl Knauz BMW we were greeted by Brock Gordon in a very professional and respectful manner. Brock was very attentive in listening to our requirements. He was very courteous and efficient, but not overbearing, in negotiating an acceptable trade and purchase for our new X4 35 M. Brock saw us through the paperwork process with the assistance of a very professional staff. Sam Picchietti, BMW Genius, was assigned to us to teach us all of the features and functions of the X4 and also adjusted all settings for each driver, Even though we have owned several BWMs and enjoy the driving experience, the gadgets keep getting more complicated, confusing and overwhelming, so Sam's expertise made learning the latest functions so much easier. After owning the X4 35 M for 1 week we have just returned from our Encore visit where Brock and Sam answered all additional questions. Someone at Knauz BMW said the Bill Knauz treated them like family. We felt as though we were treated like family by Brock, Sam and all staff members during our experience there.
"Great car buying experience"
Very professiional and frindly staff. I specialy would like to thank brock gordon and spencer parker for their great service and knowledge and bob graziano for making the deal works.
"Top Notch Service"
Purchased 2016 BMW X5, Brock was extremely helpful and was able to execute all my needs efficiently. Was hoping to find a car on the lot with desired options to avoid ordering and waiting. Unfortunately nothing was suitable and decided to order exactly what I wanted. Brock said it should take 3 week at most, 9 days later the care arrived. This was certainly a great buying experience, and will certainly recommend the dealership and Brock to friends and family.
Other Employees Tagged:
- Seamus & Lora Bush
This was our first experience with a lease on a BMW. It was a wonderful experience. Brock Gordon was so helpful and guided us to the perfect automobile for us. It was a very fast and efficient transition for us to make. We appreciated all the concern that was given to us. Thanks to all who were involved.
"Go See Brock!"
I had the best experience purchasing a new BMW from Brock Gordon and the friendly staff at Knauz BMW. I only had one day to get the car that I wanted at the price that I wanted and Brock made that happen. It is obvious that he takes customer service very seriously. I would recommend anyone looking for a new or used BMW to reach out to Brock and the good people of Knauz BMW.
"Purchased a BMW 335i"
I had the Pleasure of working with Brock when I got to the dealership. Brock Really gave us the full experience. The car had somewhat of an empty carfax records, and he was able to find and provide me with the full Service record of the car. We had also asked if we could put the car up on the lift to see it underneath, and that is typically not done for customers, but Brock made no fuss about it, he just got the car on the lift and let us look. Lastly, I had set a price with Marek through email, and Brock was well aware of it and honored that price.
Overall it was a great experience. I also met Doug, the "finance guy" and he really helped me out with the payments on the car. Everyone at the dealership was really nice, treated us with respect, and truly seemed to care. They wanted to help us achieve buying the car at a fair price. If you're looking to buy a car, I'd recommend Knauz hands down. Great people and great service.