Brockton Payette | Page 17

Best experience possible from beginning to end. This is my second lease with Smith Motors of Haverhill. As with my first lease, the service provided by Brockton Payette was absolutely exceptional. H This is my second lease with Smith Motors of Haverhill. As with my first lease, the service provided by Brockton Payette was absolutely exceptional. He answered all questions, provided ample and thorough information and choices. Any request was immediately attended to, and he provided all with the utmost courtesy and professionalism. I don't believe he could have done more. More

by RJPOLLINA Verified Customer Verified Customer

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faulty wiper good place we purchased four cars from this dealership in the span of 7 years. we deal with them mainly for the good quality of service and the prox good place we purchased four cars from this dealership in the span of 7 years. we deal with them mainly for the good quality of service and the proximity to where we live More

by JOE.VILLA Verified Customer Verified Customer

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Great people and quality service Always responsive and accommodating. Vehicle always returned clean washed. Handling of service recall was handled quickly and I was provided a loaner Always responsive and accommodating. Vehicle always returned clean washed. Handling of service recall was handled quickly and I was provided a loaner vehicle while service was being performed. More

by JEFFKSR Verified Customer Verified Customer

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I Loved all the people I worked with at Smith. From my salesman Brock to Roger and Loren , there was a family feel to the way I was treated. Warm and professional. Thank You all. salesman Brock to Roger and Loren , there was a family feel to the way I was treated. Warm and professional. Thank You all. More

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Brought in for Service B I purchased my first Mercedes in 2003 & 2nd in 2018. I have always received excellent service from the sales staff as well as the service team. In my I purchased my first Mercedes in 2003 & 2nd in 2018. I have always received excellent service from the sales staff as well as the service team. In my experience, they always make themselves accessible to you and any information you may require. I actually said these exact words to a man who just moved here from Princeton, NJ and brought his car in for service for the first time, the same day as me. I assured him that he would be very satisfied. I have also come to know Wes, in service, over these last 17 years and can't say enough good things about him. He is an asset to Smith Motors. I wouldn't go anywhere else....By the way the 2003, S430 is still going strong, as I gave it to my son 2 years ago.... More

by DHRH87 Verified Customer Verified Customer

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Painless After my son went to test a 2008 cls 63 on display at Smith Motors, he coerced me into going down to the dealership the next day to check it out. Upon After my son went to test a 2008 cls 63 on display at Smith Motors, he coerced me into going down to the dealership the next day to check it out. Upon arriving, we were cordially greeted by Brockton Payette who was delivering a sold vehicle .In spite of it being his day off, After a brief conversation, he tossed me the keys to the AMG and said “Take it for a drive and meet me back here in about 20 minutes”. We returned In about 30 minutes, and negotiated a very satisfactory deal in short order. Brockton demonstrated professional, thorough and courteous behavior in a seamless transaction. He went so far as to change both key fob batteries, and secure an MB first aid kit. I highly recommend this salesman and dealership without reservation! ( Love the CLS 63 too) More

by SPRSPTR52 Verified Customer Verified Customer

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Great people honest help I have been going to smith motors for 30 years I found the dealership the most cooperative sincere and nice.they really took their time to help me to I have been going to smith motors for 30 years I found the dealership the most cooperative sincere and nice.they really took their time to help me to respir my old Mercedes and squire my new one. Thank you all you deserve the best review More

by ABOLFIROUZ Verified Customer Verified Customer

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Terrible customer service and communication I had a horrible experience with the service department when I brought my car in for a scheduled change over of my summer tires to my winter tires. I had a horrible experience with the service department when I brought my car in for a scheduled change over of my summer tires to my winter tires. In September, I ordered 4 new winter wheels & snow tires, which were received a few days later and stored by the dealer. A few weeks ago (November) I brought the car in for the changeover. When I went to pick-up my car, much to my shock, the summer rims were on the car with an entirely different (and oversized) snow tire. So, I was told to keep my loaner and someone from the service department would be calling me the next day with an update. Much to my disappointment, no one from the service department even called me. So, I reached out at the end of the day and was connected to the service manager. He explained the foul-up and miscommunication within the service department and promised to call me the next business day with an update. Again, at the end of the next business day, no call from the service manager. So, I called the GM of the dealership, expressed my disappointment and asked him to get involved. He delegated to my sales rep, who stepped in and took complete control of the situation and became my single point of contact. He kept me informed multiple times a day with updates until a satisfactory solution was identified and implements. He was terrific. It's sad when the service manager of a mercedes dealership is so dis-interested in communicating with his customer's and it takes the sales rep to step-in and do his job for him (in a much better way as well). More

by JOESKIER12 Verified Customer Verified Customer

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An Amazing Experience! I went to Smith after visiting another dealership and I was very excited to get connected with Brockton “Brock” Not only does he have years of experie I went to Smith after visiting another dealership and I was very excited to get connected with Brockton “Brock” Not only does he have years of experience and Mercedes-Benz knowledge. This was a game changer for me. I wanted to know all the car had to offer and what options I had with the budget I was working with. Brock gave me a car I wanted with a price I needed. I love that this is a family business and they all love their job and the work they do to help people get into Mercedes-Benz cars. Highly recommend this company and Brock the sale person. He is amazing and helpful. More

by RHONDA.K Verified Customer Verified Customer

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My ML55 wouldn’t go into gear! My 2000 ML55 wouldn’t go into gear, I was stuck, couldn’t move vehicle. The vehicle was being detailed at a Detailing Shop. I called over to Smith Mot My 2000 ML55 wouldn’t go into gear, I was stuck, couldn’t move vehicle. The vehicle was being detailed at a Detailing Shop. I called over to Smith Motors and explain to the Service Manager what was going on, and was told that it sounded that water had gotten spilled onto the gear shifter, which made sense, because the Detailer was using a steam cleaner to clean inside the vehicle. The Service Manager recommended that I call Mercedes roadside assistance to have the vehicle towed to the dealership, which was free towing! Once there I was informed they were very busy, but would try to get to it ASAP. I was given a free rental, and informed that they would call me once they got it into the service department. I was call the next day with a cost to repair, which I OK, and the following morning was called stating the vehicle was ready to be picked up. What great fast service! We own two Mercedes a 2001 SL 500, and the ML55, both has been the most reliable vehicles we have ever owned with Smith Motors always being there for us from Sales to Service, always being greeted by the same personnel that been there for as long as I can remember away making everyone feel as part of the family. We are planning to buy another vehicle shortly and Smith Motors will be the only place we will be shopping. Many thanks for all you do! More

by Debra & Robert Plourde Verified Customer Verified Customer

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