"Just looking! Thank you!"
- Birthday Benz
We came in to just look at a Mercedes that was on display. Just look turned into a must buy!
Very courteous sales, management and finance
"BUYER BEWARE! "
I don't leave many one star reviews but I think this is warranted. When I bought my 2012 BMW 740 I bought every single kind of warranty possible.
I recently had some issues with my seven series overheating I brought it in and they said it was most likely the Electric water pump going out, but not to worry as that is covered by the warranty that I purchased. I was like OK great sounds good feel free to execute on it. they called me back sometime later and told me that they test the battery and pretty much the battery could go out at any time and it doesn't have much juice at all. They said that it's a deep cycle battery so at any point in time my battery could just stop working and I could be stranded somewhere.
They told me a new battery was going to be $440. Now I found this to be kind of strange as I just had my BMW in there a month or two before and my battery tested perfectly well and had no issues whatsoever. At that point I pointed out the fact that the fans ran extra long and a lot more than usual, as well as the electrical issues with the water pump most likely wore out my battery. I talked to Brandon Fernando, and he said he was having a difficult time trying to get that to go through.
After not having any phone calls returned since bringing up this issue I then asked to speak to a manager. I spoke to Gary Mills the service manager, and he told me that yeah I was probably right that this issue caused the battery to give out in his words "The straw that broke the camels back.." But because the battery was four years old and the typical lifespan for these batteries is 4-6 years that he would not be willing to replace the battery. I said yes but sometimes these batteries last eight years correct? He said yes. I urged him to reconsider as this would be an opportunity to exemplify kunis great customer service and honor their warranty which already has negative connotations associated with it. He said that's not something that he is willing to do.
Upon hearing this but I was extremely disappointed as he could've taken a much higher road and not been so petty about $440 in which they contributed to the cause of. At the very least she could've offered a discount on the battery but you did not and honestly he was kind of a jerk about it.
Stay away from this dealership and stay away from their warranties horrible customer service, and petty service managers. This is supposed to be a LUXURY car brand, I felt like I was dealing with a used car lot. Trying to find any loophole they can to screw you out of money. I will be taking my business elsewhere.
Other Employees Tagged:
, Gary Mills
"Fast and Knowledgeable"
I came into this dealership after looking at reviews posted online, and was not disappointed. Bryan worked with my bank to make sure all of the paperwork was expedited and I couldn't ask for a better salesman than George. He went through each car and gave positives and negatives for each one and really helped me decide which one was right for me.
Couldn't have asked for a better deal !!!
"Alvaro was awesome."
You always take care of my needs.
My third car from Kuni over the last two decades.I appreciate your attentiveness and care. Thank you BMW.
Other Employees Tagged:
, Alvaro made the sale. He was awesome.