"Brought my truck in for service, received so much more!"
- Jamison Rohrbeck
First, Bobby helped me with some routine maintenance, then contacted by Bryan in sales in regards to my Ram and a potential trade. In the end, upgraded to a 2017 Ram with lower payments and better equipment! Highly recommend.
"PULLED A CREDIT REPORT FOR NO REASON"
I was looking to purchase a new Jeep for my wife and trade in our old jeep. I had already been approved by my bank for the loan, I just had to pick out a vehicle. Talked with the sales rep, Claudio, and we had agreed on a price which I was told from the sales rep was the final price. In filling out the paper work I was told that they had to do a check to ensure I was not a terrorist, and in filling out that paper work that I was told was mandatory apparently authorized the dealership to pull a copy of my credit report and was not intended for financing. After filling all that out I sat down with the financing and they price that we agreed upon was raised, according to them for the trade in of our vehicle. Which I had paperwork from the sales rep stating differently. So I did not purchase the vehicle at that time. About 3 weeks later I received a letter from Luther saying thanks for applying for financing thru them but since we couldn't make a deal they couldn't give me financing, which I already had. So I called up the dealership and spoke with Bryan Herr to figure out why I received this letter, he told me it was just a generic letter and that my information was not sent out for financing, then I asked how they got my social security number to run my credit because i only gave it for the terrorist check, and that's where they got it to run my credit and that's why I was getting the letter. Then I asked if my credit report was needed for the terrorist check and he told me no. So other then financing which the paperwork states its not for why did they need to pull my credit report, and why did I receive a letter saying I was not approved for credit if they did not run my credit. There is something shady going on with this place.
"Very professional and straight forward"
- Andrew Feehan
They took the time to figure out exactly what I wanted and what was in my price range. The whole process was as good as I could imagine a car buying experience should be like.
""A" for effort"
- Customer Rose
I bought a 2013 Buick Lacrosse and have had problems. It is frustrating and I am still not done. Service has rated well for effort.
"Love my new car!"
Everybody was great and worked hard to get my new Challenger! Thanks everyone! I highly recommend you come in and experience it for yourselves! I will for sure be buying my next car here as well!
"Pleasant experience buying a car."
- Pat K
Buying a car is not my favorite thing to do. I really hate high pressure sales people and I found every one to be low key, friendly and helpful!
Other Employees Tagged:
, Not sure my of his name, he was short, 50+, gray short hair. I was suppose to meet with Matt Smith, but he was with another customer, so not to make me wait he had this fellow work with me. I would give him 5 stars.
"My Used Truck"
My visit to Luther Brookdale Chrysler Ram got off to a very rocky start but thanks to Bryan Herr and Scott Spaeth they really turned it around for me and I left there very satisfied!!
"Traveled 6 1/2 hours because of the service I received."
- Appreciative Customer.
I had been shopping for a new truck in Northern Minnesota and North Dakota for quite a few months. I felt that there had to be a better deal out there, so I took to the internet. I found what I was looking for at Luther, and called Victor Wiley. He was prompt to make sure the vehicle was on the lot so I didn't waste my time. Victor helped me through the whole sales process and called me back when he said he would. He got me all the information that I was looking for, and made a deal that was too good to pass up. I drove 6 1/2 hours each way beacuse of the service that he provided. I will be sending more people his way so they can have the same great experience.
Victor was absolutely amazing to work with. We felt very comfortable with the information he presented and the deal we got. Victor went out of his way to make sure our new to us Jeep was perfect before we brought it home. We love our it! Thanks Victor!
Benji made the finance part easy and patiently answered all of our questions. We really appreciated the time he took with us.
Bryan has been awesome as well, making sure that our new to us Jeep was in tip top shape.
Thanks so much!
"5 star service"
My vehicle died as I was driving, all the lights on the panel lit up then nothing. I called a towing company it took 4 hours for me to get to the dealership. When I arrived Barbara assisted me with a car rental that was so seamless it was done in less than 15 minutes. I forgot items in my car and Bryan Herr helped me after hours to gain access. The work ans assessment took a week and I was accommodated because of the time. Pleasant staff and consistent with resolving car issues.
Best Dealership in town!
Other Employees Tagged: