Axelrod Buick GMC

Don’t make my mistake of purchasing a high end vehicle from this joke of a dealership. Service department inexperienced in providing quality service. Took two days to figure out issue with new Yukon, part from this joke of a dealership. Service department inexperienced in providing quality service. Took two days to figure out issue with new Yukon, part not available for up to a month, no loaners available, had to travel to Hertz branch and wait 40min to get a junky loaner (no non GM upgrades). When I raised concerns to service manager, zero sense of accountability and indifferent if I post review More

Overall happy with dealership. The only thing is my messages left with salesman were not returned. Had to call back. Still waiting on mudflaps and window rain guards to come in The only thing is my messages left with salesman were not returned. Had to call back. Still waiting on mudflaps and window rain guards to come in and be installed. Received the Zurich Shield protection but nothing was applied to interior, if anything was supposed to be applied. Everyone was nice and friendly. More

Nice friendly service but not very accommodating with regards to the customer who might need a loaner vehicle for services that require longer time I was without my vehicle for about two/three weeks on regards to the customer who might need a loaner vehicle for services that require longer time I was without my vehicle for about two/three weeks one time with no regard to my being without a vehicle More

Dealing with them was a pleasure,they were very friendly and acted like professionals. Will return. and acted like professionals. Will return. More

not very good at all. . asked for something, the service writer told me they are not able to do it. it cant be done as he told me. anyways two days later, called another de . asked for something, the service writer told me they are not able to do it. it cant be done as he told me. anyways two days later, called another dealership. and what do you know they have noproblem doing it for me.... More

I am always pleased with their service, the cost of everything is out of control everything is out of control More

They were very helpful and answered all my questions, and went out of their way, and took the time to help with my Dads GM discount and with my GM points to redeem and went out of their way, and took the time to help with my Dads GM discount and with my GM points to redeem More

I bought my 2016 LaCrosse at Axelrod & continue to have them service this vehicle b/c I can trust that whatever it needs, they will give me the best options and do a great job. them service this vehicle b/c I can trust that whatever it needs, they will give me the best options and do a great job. More

Tim my service advisor is the best in the business. Tim’s experience and expert customer relations set the bar high. Tim’s experience and expert customer relations set the bar high. More

All departments helped me tremendously,very customer oriented dealership! Will be back when service is needed... oriented dealership! Will be back when service is needed... More