"Taking care of the customer - CJ Radfar"
CJ Radfar is my service manager for my Lexus ES350 and has consistently provided excellent service. Most recently he got out in front in securing coverage for repairs on my extended warranty, arranged for my loaner and made sure all work was done on time and with excellent quality. He is also a very positive, amicable, and knowledgeable professional.
C.J. Radfar is awesome to deal with. He always makes good recommendations and has excellent customer service. This is the only dealership I want to work with moving forward.
"Lesson Learned: Save your time and go to a reputable dealer"
Service Department: During a routine maintenance check, I had an appointment, which apparently I could only see one service advisor named CJ, who was on the phone for 15 minutes while I waited. The two other service advisors were very unhelpful, even telling me to just sit in CJ's office while he was on the phone. Then a third service advisor was very helpful and interrupted CJ to notify him that I was waiting. I was told a simple oil change (part of my sales package) takes 30 minutes. CJ informed me at minimum 60-90 minutes and stressed "at minimum". He did apologize for the longer than expected wait, but unacceptable to be duped once he mentioned I was misinformed about the wait time for my maintenance package - even a simple oil change. Darcar's needs to get their service staff in check and up to the Lexus standard of professionalism. I have a beautiful car but with terrible follow-up service. Finally I will mention that CJ did nothing to even make my experience comfortable.
PS. The newly renovated waiting area is a joke, where were the chair massages as indicated in the emails I received?!
"Best in Maryland "
Just bought my new IS300. & i cannot be any happier with this team in Silver Spring! It all started with Laleh who was just charming as soon as we stepped inside the dealership. She welcomed my husband and I and took us in immediately. The hospitality, customer service, and as a salesperson. Just outstanding. Definitely will continue going to Lexus of Silver Spring
"Just GREAT dealing with an honest salesman"
- Stewart Saphier
This is my sixth car from this dealership and all of them have been from Alex. It is a true pleasure to know that Alex is being honest with me and that I can trust him.
Alex never 'blows wind' as they sometimes say. If you ask him a question you can be certain of the answer. Sometimes he says he doesn't know, which is even more refreshing.
The dealership has also been wonderful. I get loaners when I need them, which has only been for routine service.
"Pleasant, smooth, trustworthy from A to Z"
Regardless of the nature and needs of my service visit to Darcars Silver Spring, I always receive pleasant, smooth and excellent service and care. I leave with peace of mind, confidence and ultimate satisfaction thanks to Mr. C.J. Radfar.
"It’s my pleasure!!"
My service visits are always pleasurable! From the time I pull up until the time I pull off! Staff is very knowledge and friendly!! And they feed me too!
"C.J. made my experience great!"
Visiting Lexus of Silver Spring for my service was easy-peasy! CJ is a true professional and made for a stress-free and enjoyable trip to the Dealer.
"Great customer service."
CJ, was attentive, polite and knowledgeable of my needs. Highly recommend CJ to others. Final cost was less that total quoted, which is always a great thing. Loaner was great alternative to waiting for work to be performed. Overall great experience.
"Friendly and Professional"
- Sam A Shata
I really like this dealership. They very honest, friendly and professional. They treat me with respect and they really showing me how much they care about their clients.