I had to bring my VW in for a several leaks. I worked mostly with xx. Absolutely fantastic, he treated me like I was the only customer he had to work with. I was given a loaner car, kept informed about how long it might take to order the parts and when my car would be ready. Great experience during a stressful time.
Other Employees Tagged:
"service is what matters"
I like Volkswagens, I have over 277,000 miles on my old one, and recently purchased a used one that had a service issue that was a bit out of the norm. (It was not purchased at this dealership) I understand that things take time, and that it was a unique situation, but C.K. in the service department lied to me, was rude, and not helpful at all. I do have to add that the receptionist, porter & mechanic that I spoke to were all very pleasant and helpful.
EDIT 10/9/18 - The Location Manager reached out to me to remedy this situation. I am happy with the outcome. Thank you.
"Serviced my 12 Passat. "
Couldn’t be happier with the service I received. Staff was helpful and prepared for my arrival. I decided to look for new options to trade in and got the information I needed from the sales staff without pressuring me to try to but