"Service for Sienna"
Was happy with everything. Well informed and cost was what was expected. Recommendations made for future services with no added pressure. Was completely timely with no long wait time. Enjoyed the lobby area with all of the amenities.
I trust Beaverton Toyota with my 2006 Highlander. It's my baby with under seven thousand miles on the odometer. I take excellent care of this car. My last two maintenance visits have been expensive. This $47.70 estimate turned into a $402.54 final invoice.. That's better than the previous visit, which resulted in a final invoice of over $700.00. But I realize that a twelve-year-old car is going to need extra service along the way.
Of course, I was under no pressure to agree to these recommendations. However, I never put off any service the car needs. Fortunately I believe Beaverton Toyota's service department is as concerned as I am that my car stay in its tip-top condition. I listen to them and respect their advice.
My service advisor, Spencer Caley, explained everything clearly, including service he felt I needed now and the recommendations I could put off for a while. But I don't do that. I want to drive away knowing my Highlander is in the best condition possible. And I believe I did just that.
By the way, Spencer is an excellent representative of Beaverton Toyota. Professional and personable. He's a keeper.
Thank you for your patience,Clear communication with me, helped with to use positive language and Time management for waiting time. I really would like to thank you the work you do for me.
"Very good customer services, but long hours "
Very good customer services, long hours wait for car services department. I hope you speed up. I wait 3hours for checking brakes and fix small windshield on my car. Other than that your employee are very friendly and always at the end of my services they me happy with smile and happy face. Thank you very much.
Other Employees Tagged:
"Good customer service can make all the difference!"
- Angela O
I just wanted to write to say thank you very much for exceptional customer service I received. I came in for a scheduled tire rotation and inspection that ended up turning into extra things being done that I had not scheduled, and more than double my quoted wait time and price. Spencer handled it all very well once he discovered the mistake and what could have been a very frustrating situation turned into a very positive experience. He did not have to go above and beyond to make sure I was happy, but he did. I was ready to leave and not come back but Spencer made sure that I will be a returning customer again next time my car needs service. Thank you Spencer!!
"Manipulative and Condescending Service Employees"
- Avid Reviewer
I took in my 2013 Toyota Corolla for a maintenance service. After 45 minutes of waiting, I was told by Spencer Caley that I need to have my brake pads changed. I asked nicely to as the service person to clarify because I just changed it 6 months ago, since I understand that service vs customer service doesn't know exactly what the paper can interpret. Without even stopping to ask, he accused my mechanic of not doing the job I asked of him that maybe I cannot trust my mechanic. This made me irritated, I asked him once again to ask the service person because I will not take the insults. I DO NOT deserve to be treated like a child and talked down to. He scurried away and another 40 minutes later he had more explanation on why he was told that and he continued to tell me that my mechanic did not check the rotors. I asked him to stop with the condescending and righteous tone because I have been treated horribly by Portland Toyota numerous times before and that is why I transferred to Beaverton. I was in tears at this point, I told him I just want to check out, I asked him if he added the $5 coupon he mentioned earlier and he said he did and walked away and left me with the cashier. I look at the bill and the coupon wasn't there, I asked the cashier and he checked with Spencer and he came back apologizing profusely about how he was condescending to me and he comped the bill. He took me to a room to talk to me and he had a notepad with him, he said he wanted to write notes on how he can make my experience better. He wrote nothing on the notepad after I told him my experience with Toyota. He kept asking what he can get or give me, I asked for nothing, I asked to get a quote for the rotor and brake pads and he would not give it to me he said that he will talk to his manager tomorrow to see if there is anything they can do. 3 days has gone by, I received no follow-up. I emailed him and waited another 3 days, still nothing. I called and a manager returned my call and accused me of wanting to get free stuff. It was Spencer's promise to follow up and that is exactly what I was calling about. You don't need to accuse me of wanting discounts when your employee promised exactly that.
DO NOT GO TO PORTLAND OR BEAVERTON TOYOTA
GO TO WILSONVILLE TOYOTA!
"Excellent Customer Service"
Caley Spencer knows his job well. He is very helpful and knows what he is talking about. He answered all my questions about the service and he has an excellent customer service. Thank you Caley.