Cari Simpson

I have both cars serviced there. A 2021 RAV4 and a 2023 4Runner. Garland and the team are always courteous, friendly and knowledgeable. A 2021 RAV4 and a 2023 4Runner. Garland and the team are always courteous, friendly and knowledgeable. More

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We have not heard very positive feedback from friends and neighbors about Shottenkirk dealerships, But, our experiences so far have been positive. Keep up the good work! neighbors about Shottenkirk dealerships, But, our experiences so far have been positive. Keep up the good work! More

by KEVINKAREN Verified Customer Verified Customer

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Moriah was awesome! She was very helpful during my service. She kept me informed during the service of everything that was being done. She was very helpful during my service. She kept me informed during the service of everything that was being done. More

by JAPPLE307 Verified Customer Verified Customer

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I recently had the pleasure of working with Alex in the service department, and I couldn't be more impressed with his professionalism and expertise. From the moment I arrived, Alex greeted me warmly and to service department, and I couldn't be more impressed with his professionalism and expertise. From the moment I arrived, Alex greeted me warmly and took the time to thoroughly explain the issues with my car. His knowledge and attention to detail were evident as he provided me with all the necessary information to make informed decisions about the repairs needed. What truly stood out was Alex's commitment to ensuring I understood all my options, making the process stress-free. I highly recommend Alex to anyone in need of reliable and trustworthy service advisor. Thank you, Alex, for your outstanding assistance! More

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Entire staff was helpful in assisting with communication and explanation of major repairs needed to for vehicle and explanation of major repairs needed to for vehicle More

by EBANKS82 Verified Customer Verified Customer

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The last two visits were horrible. This visit was much better Monica Warden PTA,LMT This visit was much better Monica Warden PTA,LMT More

by MONICAWARDEN Verified Customer Verified Customer

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I went in for a service, fully expecting a bill. When I was checking out they said that I didn’t have to pay for a rotation since I bought my tires there. The little things like this are why I will When I was checking out they said that I didn’t have to pay for a rotation since I bought my tires there. The little things like this are why I will always come see Alex and Garland at Shottenkirk Toyota in Granbury. More

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Very pleased with Chris and the cashiers. Disappointed in the fact that costs are going up and services are going away. Examples: Now charging 3% for credit card payments. You already c Disappointed in the fact that costs are going up and services are going away. Examples: Now charging 3% for credit card payments. You already cover this already in the bogus environmental fees. No longer rinsing the vehicle after the EXPENSIVE service. Sales department missed two opportunities to sell me two new Tundra's (2014 and 2020). I ended up buying both Tundra's from Freeman Toyota in FW. Fooled me twice. There will not be a third time. BTW - it looks like the salesperson who botched both sales is no longer working for you. Good decision. More

by MKENNEMER Verified Customer Verified Customer

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Pleased to be a regular customer. Quality of work is excellent! Alex always gives me the thorough, straight, scoop. Comfortable, pleasant, lounge to even sleep, if you need it. Br Quality of work is excellent! Alex always gives me the thorough, straight, scoop. Comfortable, pleasant, lounge to even sleep, if you need it. Bring back more drink choices, including Texas Pecan Coffee;...it's taking Texas by storm! Add some "crumpets". Gary,...2016 Blue LB 4X4 Tundra Super Truck. More

by MILITARYPOLICEHORSES Verified Customer Verified Customer

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Very excellent speed and care. Knowledgeable, people, who are good communicators. I always go there. Knowledgeable, people, who are good communicators. I always go there. More

by KATHERINE.HALL0825 Verified Customer Verified Customer

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