- Nat Tucker
These people should never be allowed to touch a vehicle to repair it. I blew my engine coming into Nevada from California on a trip there from Texas. I had my vehicle towed to Findlay Chevrolet. My engine was still under warranty and the service tech Carlos Aquino told me it would be fixed in seven-nine days. I rented a hotel at the rio and waited. While waiting I received a call stating my rotors were cracked and needed replacing. I explained that that would be impossible as I personally purchased and installed them within the last month. He sheepishly said oh, well thats just what Greg (their star mechanic) had said. I asked for pictures and only received pictures of the tires. I asked why and they said they didnt have a special key to get the lug nuts off. I asked how in the heck could they determine bad rotors with the tires on and estimate a $600 charge. Dunno he says. I am nervous now. When the 9 day eaiting period comes and I enquire about my vehicle they state it will be another week or two at the longest. I am out of money so I go back to california to live in my daughters travel trailer like a hobo for the next 3 weeks which is how long it took me to get the call to come pick up my vehicle. I make the 5hr drive to go pick up my vehicle glad the nightmare is over. When I arrive I am rushed by Carlos to sign papers. I refuse until I drive it. We get in the suburban and I put it in reverse to back up. Nothing. I put it back and forth into park and reverse and it finally engages. Carlos is in passenger seat and says "it never did that before". I say no. We drive away and within the first block I notice the engine is very sluggish and it sounds very rough. We drive right back and I tell them to fix it. I go back with my kids, daughter and grandchildren (one of which was a newborn) to the waiting area and waited. The mechanic tells me it is the a/c compressor (which had never been a problem before). I tell him - impossible, check again. He comes back 2 hours later and says the engine is bad and we need another one. I am upset and talk to Doug Fleming (the head honcho) and ask why I was told to come and pick up an OBVIOUSLY broken vehicle after having waited almost a month. He said he was sorry and gave me a key chain. I am still needing something to happen. I cant wait in a hotel with my whole family for another month. I am out of money. He arranges for me to take a rental from enterprise back to texas. We leave. He later refused to pay for this rental which is now $3k hit on my credit. For expediancy sake I will shorten the rest of the event.It took another two months for them to repair my vehicle and a third engine. Once I received my vehicle it arrived in this condition:
1. Wrecked - front bumper was shoved into tires.
2. Wheel well covers damaged and barely on (from the wreck)
3. Grease and grime all over drivers seat, carpet, steering wheel and upper and lower dash.
4. A/C compressor making a rough noise (never had an issue)
5. Transmission not shifting into reverse and slipping out while driving. (Never had any problems)
6. Engine overheats and leaks antifreeze.
7. Coolant reservoir tank broken and insecure
I left a message for Doug Fleming and Tony Smith multiple times and received no replies except from their buddies next door at enterprise demanding $3k from me. Oh yes, my insurance has paid them $6k for their insanely horrible service, lies and inconvenience.
People at Findlay that lied and screwed me royally are:
Doug Fleming - general manager
Tony Smith - fixed operations director
Greg ? - they claim is their absolute best mechanic
Carlos Aquino - customer liason
Every statement made here plus more is backed up by me having recorded all conversations from start to finish of the 3 month ordeal.
"Great Service and maintenance team!"
- Sonja E
Benny was very professional and helpful. Great job. Car was finished when promised. Great communication. Good job explaining the repairs needed. Great shuttle service. Good followup from Benny in service.
Other Employees Tagged:
Benny in Service