Carlos Labrado

Carlos went above and beyond any expectations I ever had for a dealership he was patient understanding of my finances even allowed me a couple days to think about something before making a full commitment i for a dealership he was patient understanding of my finances even allowed me a couple days to think about something before making a full commitment if you're looking to buy a car I suggest going to Carlos he's not in it for the money he's there to help you and get you what you need. Thank you for being so understanding with me Carlos More

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He was really helpful and determined to help us get the car. He stayed on top of everything and always kept us updated on what was going on and what we needed to do. He is an amazing sales associate. car. He stayed on top of everything and always kept us updated on what was going on and what we needed to do. He is an amazing sales associate. More

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Carlos was very professional and considerate, my mom Carlos was very professional and considerate, my mom gave him a price and he found her the perfect suv and even got her a deal on it! How cool ri Carlos was very professional and considerate, my mom gave him a price and he found her the perfect suv and even got her a deal on it! How cool right she's very happy with the selection she's made and hasn't been able to get out her new car SINCE thank you so very much . More

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Very aware of safety of customers, professional staff from call center to sales team. The vehicle I initially showed interest in, had unexpected issues, the manager and sales person shifted an alternate from call center to sales team. The vehicle I initially showed interest in, had unexpected issues, the manager and sales person shifted an alternate choice from one of the other sites to location i contacted. The vehicle was present when stated, and it is comfortably in our family. More

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The whole buying experience went quick and easy! We love our new vehicle and now have the confidence of a reliable vehicle as well. Carlos did a great job and we are very happy!! our new vehicle and now have the confidence of a reliable vehicle as well. Carlos did a great job and we are very happy!! More

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Thank you to Carlos for taking his time not only to find a vehicle but taking his time and find one that fits my needs perfectly loved the buying experience made it very simple and easy! Definitely recommen a vehicle but taking his time and find one that fits my needs perfectly loved the buying experience made it very simple and easy! Definitely recommend to anyone for the first time buying experience! More

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Amazing everyone was very sweet and made me feel comfortable with buying my very own first brand new car I will definitely tell everyone about my service here comfortable with buying my very own first brand new car I will definitely tell everyone about my service here More

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Polite and professional! I purchased my first car from Rock River Ford a few weeks ago, and had a wonderful car buying experience. Everyone who I interacted with through the e I purchased my first car from Rock River Ford a few weeks ago, and had a wonderful car buying experience. Everyone who I interacted with through the entire process was extremely polite and professional. I felt welcomed right away, and never felt pressured or forced to make any decisions during the process. I highly recommend this dealer if you're looking for a smooth buying experience! More

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looking for our family car. we found the car we wanted. it had good mileage and was what we were looking for. we wanted something for driving in snow and ice. we found the car we wanted. it had good mileage and was what we were looking for. we wanted something for driving in snow and ice. More

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Amazing! The entire staffs expertise from service to sales is unsurpassed!! At the top of the hill is a man named Carlos who goes the extra distance and is N The entire staffs expertise from service to sales is unsurpassed!! At the top of the hill is a man named Carlos who goes the extra distance and is NOT pushy but focused on your needs! I cannot say enough good about all of these people😃 It is an honor to have an establishment of people with such high work ethicd in this area! Thank you all! More

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